GP - Blithehale Health Centre - London

Thomas Ormrod

To express my deepest gratitude for the exceptional kindness, empathy, and care that I have consistently received at GP - Blithehale Health Centre From the reception staff to the nurses and doctors, every interaction has been marked as professionalism and compassion. Your dedication to patient care has not only helped me feel better physically but has also provided immense emotional comfort during challenging times.

The empathy and understanding shown by each member of your team have made a significant difference in my overall quality of life. Knowing that I can rely on such a supportive and caring group of professionals gives me great peace of mind.

Thank you once again for all that you do. Your hard work and dedication do not go unnoticed, and I am incredibly grateful to have such a wonderful team looking after my health.

Tom

Adrian Ciuca

I've had nothing but good experiences with this practice. Been with them for a few years now and whenever I had an issue they were able to see me fairly quickly. Good docs, nurses and reception staff.

Matt Sommerich

Obviously it’s the NHS so it’s not like dealing with a business, but overall I’m pleased with my experience here. They have a good online booking/request system so you are not on the phone for hours trying to get an appointment (phoning them is, as with all NHS services, an exercise in futility, hence 4 stars instead of 5), the reception staff have always been pleasant enough to me, and every doctor I have spoken to has been friendly and has listened to what I have to say. They have always gotten back to me within their advertised two days and sometimes a lot quicker. Previously I was with Albion Health Centre - those leaving negative reviews here should try them to know what a bad GP actually looks like…

Liz Crow

I honestly can’t recommend this surgery enough! The system where you do an online consultation is great as you get contacted by the doctor usually that day. I lived in the Home Counties and you could never speak to a doctor, nor get an appointment. This surgery is so efficient, I feel very lucky to be registered with them! The doctors are all also super lovely and caring too

Sofia Robinson

Wanted to publish my review on the NHS website but was declined so here we are:

I’ve had nothing but poor experiences with this practice. The doctors and nurses are competent but clearly rushed off their feet and don’t have the time to pay attention to complex issues or provide any in depth advice/reassurance/insight. As such, I’ve decided to take my chronic health condition to a specialist using my insurance.

The reception staff are unhelpful at best and outright rude at worst. I needed a medical history form for my insurance claim, I submitted payment (£30!!) for this form on 17/08/2023 and to this day still do not have the completed form. I’ve pushed my hospital appt back twice as a result of the delay and have been suffering with debilitating symptoms throughout the entire process.

Every time I followed up to try and obtain the form I was met with rudeness and frustration, as if I was bothering the staff for requesting they do their jobs. I was promised a callback more times than I can count and not once actually received said callback. Once the form was filled out (in late September) I was told there was absolutely no way I could receive a digital copy and I would have to go in to collect physically. I knew this was completely untrue as I had received the form digitally before, they simply couldn’t be bothered.

As I had recently moved house, at this point I gave up and moved to my local GP - they were able to provide me a digital copy of the form the day after I registered. The best part? The doctor has forgotten to sign the form. I had paid £30 for a completely unusable form.

I called Blithehale again to request that they complete the form in full and was told by the receptionist that as I was no longer their patient they could not complete the form. I then asked for a refund and she said she would speak with her manager, again she promised a call back and again I did not receive one. Finally I called back and was put in touch with someone I think was a manager, she offered to get the form completed for me the following Tuesday. I wasn’t holding my breath but was glad someone seemed somewhat willing to help me.

I finally received notice that the form was completed yesterday but so far, I’ve been unable to access it despite being told it’s been scanned into my medical records (which I have full access to online now).

I have no doubt that I will eventually receive the completed form and be done dealing with this practice but the experience I’ve had has been nothing short of shocking. Almost 2 months to get two sentences and a signature in writing. Faced rudeness and condescension through the whole experience. There is nothing they can do to compensate me for this experience, I only hope I can encourage others never to register here.

Mahima Begum

First of all this GP deserves no stars. Absolutely useless. Nobody ever picks up their calls. Even if somebody does answer they will hang up on you. Disgusting and unprofessional attitude from these receptionists. The doctors don’t even bother seeing you, instead they think they can cure you through the phone. Which is so silly, Covid is out the window so that is pathetic to use that excuse.
This online booking appointment system is not ideal for everyone. Many people especially the elderly would find it easier to call and have assistance whilst making bookings, but of course these rude receptionists are not caring at all. Straight up rude and have no manners or patience whatsoever.
One day I made the call in front of them and they were just ignoring the calls. Or they turn off the line or simply pick up and hang up.
Need to train these unprofessional unqualified staff or simply get rid because they are doing an awful job. I mean look at the reviews. It says it all. 🙂

Deborah Wavre

Very Happy with the clinic, I have been with them for 4.5 years, multiple specialists are linked to the clinic so it is easy to get specialists appointements at the clinic. They are quick, thourough on prescriptions & follow-ups and the receptionists are very efficient (not the friendliest, but they are so busy I do not mind them getting to the point). I also got my IUD here within a month of enquiry. Overall very happy would recommend and I can't understand the one stars ratings...

Ana Voang

Calling at 10:30 on a Tuesday to book an appointment, am the only one in line and no one dignifies to pick up the phone for more than 6 minutes. After picking up the phone she said she can't help to fill in the computer form as her hand need to pick up the phone and she arrange for others stuff to call me to fill that form before the doctor can call me as I have a bad coughing & Cov19 conditions....
Not sure what unprofessional receptionists are working at this Health Centre but they really need to be doing their job especially now that so many people need the NHS.
Can someone looking into it?