Torkard Hill Medical Centre - Nottingham

Katherine Rowe

I was under Torkard Hill for the past two years, really good GP surgery. All the staff (clinical, admin, nursing etc) have been pleasant and friendly. Prescriptions always sorted on time and without issue. Access to appointments could be difficult at times but the surgery have always communicated what they are doing to address issues like this which I appreciate. They have also been speedy with things such as referrals and paperwork which has been helpful.

James Dean

Just called to make an appointment with a Doctor.

I was told that there are none available. I then asked that I would like one for in a month/few months time as I know there would be none available for this month. Only wanted to see a doctor regarding some previous issues I’d like to go over again. I was instructed that there are no appointments available.

So does that mean there’s no appointments ever? How can there not be any appointments available for two months down the line? That makes no sense at all. If someone could please explain how a doctors surgery has no appointments available for the rest of the year as I cannot understand that logic.

Rachael Detra

When I have to reiterate over and over the same thing, staying calm explaining that Dr Dalton often calls me at the end of practice when I'm on triage but just to clarify that I'd need to be on triage in the normal order to be accused of wanting to

Anyway, I digress, i had to wait on hold for an hour again to get the same old Mary, so then i rang back AGAIN and got a different receptionist, and she said that's fine I've actioned that. Now moving onto Friday I rang first thing and spoke to a receptionist who wasn't Mary and she said yes Mark Miller could change my appointment to a telephone one ( i requested this as there was an issue that meant i couldn't attend in person) and she would action this but drum roll, she didn't. So, at the time of said appointment, l had to call and be told this. To have it repeated by Mary (she's back in the plot again, i kinda missed her), they can call at any time. That's the doctors, isn't it? Rhetorical question. I had an alloted session with him. But even if it's anytime he would call, the message is being sent after the alloted appointment time, so it's less likely to happen. Mary didn't hear this, god forbid and repeated over and over the same thing, l know tis a theme you see. Themes expand creativity, l think Mary knows this and utilises it. The telephone session went ahead, I guess I got lucky! Phew, it's exhausting ?.

It kinda makes me laugh, though, as you couldn't make this stuff up! I might aswell stare at a wall for 10 minutes and talk to myself and answer myself with pedantic sentences in an authoritarian tone. Also, say the word 'beep' (swear word) like Mary, the receptionist does. It's not favouritism. Why l keep mentioning Mary, l promise. I especially savour changing the sentence into different formats in my mind and offering them to Mary like an olive branch extending outwards to her like this time love do you hear me, but no, no and no, she still doesnt. I articulate it very clearly. I name no names as I wouldn't want the stress of that job, god help them, me, and well every human being right now. I do get it it's why I jest you see, but I'm getting old and need something to rely on (Keane).

I'm going with 4 stars as it seems like a good solid, even number. 1 star seems cold but possibly deserving, but you better ask Mary?

I am dreading the day I call to have a same day appointment with Mark Miller. He has told me to call in the morning and get a slot on that very day because of my issues, which I won't expand on here. I have a feeling (I'm not sure why) that this won't happen smoothly. You might be pondering why? Well, Mary knows so...

Anyway, as l've said before, it's been emotional, but we always have Vegas, and of course, last but not least, Mary
Tootie toots
EDIT UPDATE- I rang on Monday and requested a quick phone call from Mark Miller over the two days he works, Thurs and Fri. This isn't a demand it's a request what I got instead was an appointment on Friday the 25 October at 11.30am. I spoken to various organisations who have told me to articulate again that I will need intervention for my agoraphobia that started after I was trapped in my home in a fire. I've spoken to other organisations so it's well documented the crisis sanctuary said I NEED a social prescription which can be actioned by a primary healthcare provider so my GP or Psychiatrist (which i do not have). As I've been challenging my agoraphobia myself and have self evaluated I need support in this i will reiterate I need help. I have done courses, programmes etc outside the house that I've put into place myself and it's
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EDIT
now 2 stars no contact from my GP its day 15 called for help on 111 3 times since last friday 111 keep asking for a response as I'm suicidal! No call from dr Dalton or Mark Miller as requested by 111 themselves emails been sent by 111.
lmht and social prescribing advised by 111 its not happened losing hope. Couldn't get through on GP triage today appointments gone. If i make it to Monday I'll call at 8am again.

Louise Turner

Absolutely sick to my back teeth of the poor service provided with this surgery!!
Waited 4 weeks for an appointment that has today been cancelled, called the surgery waited from number 25 in the call queue to be told there are no appointments for another 4 weeks!! I work in the health service myself and understand the demands, I also understand these situations cannot be avoided but when appointments get cancelled surely you can offer a call before the next face to face in 4 weeks!! This is the reason the urgent appointments are being taken first thing and why the A&E departments are over run with non urgent cases due to GP surgeries not offering enough appointments! Something needs to be done, I really do not understand why the GP surgery’s have become such poor service to the community since covid when all other services continue. This is not acceptable.

Stephanie K. Walford

I visited the surgery today and forgot my phone. First time ever! I will admit that I was panicking a little bit because I didn't know how I would get home. I asked the receptionist if there was a pay phone I could use to call my partner and she offered to call him for me. She was kind and patient with me when I was feeling very frazzled. I really appreciated the kindness that she showed me at the end of what I'm sure had been a long day.

Charlotte Bird

I get the NHS is under a lot of pressure and they're facing difficulties daily. I always try to be patient and understanding. But if you're appointment gets cancelled and you have to wait 3 weeks for new appointment after having to wait 2 weeks to get that appointment is not fair. I wasn't being listened to and I know I'm just a number in your opinion but I've never been treated like just that number.

Emma Pope

Called at 8am for an emergency call back as I have an infection and am diabetic and feeling very unwell I was waiting 30mins until they answered.
Was told finally I would get a call back.
I waited with my phone all morning until I received a txt saying they haven't been able to talk to me today.
Upset and angry as I've waited.. Not took any calls or anything to keep the line free!
I called them again ( more time wasted)
To be told they would put me back on the call list.
Safe to say... I NEVER received that call!!!
Completely ignored:
I had to drag myself into Nottingham to a walk in center to get treatment.

Extremely disappointed, such poor service and disregard for my health.

I hope all you managed to get all your other jobs done.. Because you missed this one and things like this can't afford to be missed.

Jon Howe

Absolute terrible service. Had an appointment cancelled 2 weeks ago to discuss blood test results, so rang and booked another one for this coming monday, only to notice today that its with a nurse, and they have actually booked me in for another blood test!!!!!!! 7 weeks since i had original test and still not been seen. Told it wasn't urgent so no need to worry.... er, its my health I'm concerned about.
The lady taking the call 2 weeks ago actually laughed down the phone when i said it might not be important to her, but it is to me. I now have to ring monday to make an appointment still, which will probably be another 2-3 weeks.

Looking at the reviews on here, there are some deep rooted issues at this practice that need addressing. If this was a business, you'd be bankrupt.