NHS Leicester, Leicestershire & Rutland Talking Therapies - Loughborough

Bevin T.

I last spoke to Vita Minds in 2021, I had informed them about my previous experiences in therapy and how upsetting they had been, how low and fragile I was feeling. The assessment seemed to go very well, I was hopeful fir the first time in years.
I then received a call on a busy day, to tell me they would not treat me because I was "too complex".
I have since seen countless others report the same, that they cannot be seen due to complex issues, personality disorders, suicidality. Essentially, we are too difficult.
This rejection after getting my hopes up caused a crash, both mental and physical, so bad it nearly killed me.
And to have this service thrown at me still, every time I plead for support from my GP or anywhere, is so upsetting knowing that they will not help me. Why does my GP not know that? Why does the Central Access Point not know what a waste of space you are?
There are no services available for people like me. We are just waiting to die.

abi

I decided to cancel my treatment based upon the fact that I was doing and felt better. However, I wonder about those who are in a more serious situation than me and are depending on this service.
I found the therapy odd and not that helpful. My therapist would often ask cryptic questions that would leave me confused rather than feeling supported. The support I received was no different to support from the institution I worked for, who were far more helpful with my issue.
Having appointments over the phone isn’t helpful either, I think for therapy to work there needs to be more human connection.

shauna T.

Referred myself after bad experience with adult mental health in Leicester. Assessment was a bit tedious as was the waiting list for EMDR therapy but the therapy itself has been super helpful to process my trauma and the lady doing it has been lovely, non judgmental, kind and caring. She has helped me through a lot the past 6 months and i’m sad for my sessions to come to an end

c.s

Randomly discharged from the service, without any notification.
similarly to other peoples experience

It seems as they just assess your mental health from a questionairre of 1-10 questions.
- which you fill in every week before their "therapy"

as soon as there was a slight improvement in
my depression and anxiety scores.- i was dishcharged.
the questions are so generic- mental health was still bad and got worse in the following weeks.

Received a letter which said " (because of) the intervention utilised..the client was able to achieve reliable improvement"

Tick box therapists.
Target driven, i assume to prove to the council or nhs providers that they are an effective service.

K H.

This service is not fit for purpose. People are encouraged to reach out to this service for mental health help, yet staff continually block people from accessing that help by constantly assessing you instead of actually providing any form of help or treatment. No communication between staff members means you constantly have to repeat everything said previously, which causes further anxiety and distress. Appointment times not kept, text confirmations not received, unhelpful and ill-trained telephone staff all add to the general feeling that you're banging your head against a brick wall trying to seek help down this route. Huge amounts of time and resources wasted. Better time management and an efficient assessment process and properly trained staff would enable this service to actually achieve what it's supposed to. Unfortunately, this service is completely useless if you're actually trying to access any form of practical help for mental health issues.

zeeshan P.

What a absolute waste of tax payers money.
I self referred to this service after my first session finished (few months after).The advisor was absolutely rude & not helpful. The service is for patients with mental health and they just make your mental health 100 times worse.
The lady i spoke to today was a absolute disaster who should not be working in mental health as it really triggered me and has caused by stress, anxiety & panic attacks.

I would not recommend to use this service and to tell your GP to refer to another company which i have spoken to today and shockingly the Dr said its not the first time this has happened.

Its been 7 hours since the call and its still causing me distress severely. I have a great family who are helping me.
I wonder what happens to people who do not have family and friends to talk to… this is why the suicidal rate is so high because of people like this unfortunately.

May we all find help soon with people who care of the job.

S O.

Spoke to someone for the initial appointment a month ago and thought it was really promising. Haven’t heard anything since. What a letdown. Awful service for people who need help.

Ano

* RE-POST - REVIEW HAD BEEN REMOVED

Disgusted.

Exactly the same experience as the other patient reviews.
No empathy, 'therapists' robotic, reading from a script.

Their main mode of treatment is a CBT website. -After waiting for 2 MONTHS - (WHY?)
Like someone else has said - you can get the more information from a book, or youtube

Only treat 'depression' -every other condition is done with CBT.
Im no health expert, but there are usually many contributing factors which lead to depression
and are concurrent with depression, and to flat-out refuse to even address these issues, let alone help with them is not acceptable.

Was told ‘ I can only help with depression. everything else is cbt.’
‘Have you heard of the samaritans’ !!!

What are these peoples credentials?

I know vitaminds is a private company.
Does that mean they are exempt from CQC examination

**REPLY : CQC?