Wetmore Road Surgery - Burton-on-Trent

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 12 Wetmore Rd, Burton-on-Trent DE14 1SL, United Kingdom.
Phone: 1283564848.
Website: wetmoreroadsurgery.co.uk
Specialties: Public medical center.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended.
Opinions: This company has 96 reviews on Google My Business.
Average opinion: 2.5/5.

📌 Location of Wetmore Road Surgery

Wetmore Road Surgery 12 Wetmore Rd, Burton-on-Trent DE14 1SL, United Kingdom

☎️1283564848

⏰ Open Hours of Wetmore Road Surgery

Monday: 8 am–6 pm
Tuesday: 8 am–6 pm
Wednesday: 8 am–6 pm
Thursday: 8 am–6 pm
Friday: 8 am–6 pm
Saturday: Closed
Sunday: Closed

Introduction

Nestled in the heart of Burton-on-Trent, Wetmore Road Surgery is a prominent public medical center that has been serving the local community for many years. This comprehensive healthcare facility, located at 12 Wetmore Rd, is committed to providing high-quality, patient-centered care to all its patients.

Main Services

Appointments: The surgery offers appointments with their team of skilled doctors and nurses. Appointments can be made online, via phone, or in person at the reception desk. They also provide same-day appointments for urgent cases.
Prescriptions: The surgery manages and dispenses prescriptions. They offer a repeat prescription service, allowing patients to order their medication online or via phone.
Health Information: Wetmore Road Surgery provides a wealth of health information on their website, covering topics such as symptoms checker, health A-Z, and medical conditions. They also offer advice on managing long-term conditions and promoting healthy lifestyles.
Other Services: Apart from the above, the surgery also offers services like vaccinations, health checks, and minor surgery. They work closely with other healthcare professionals and local services to ensure patients receive the best possible care.

Location and Access

Wetmore Road Surgery is situated at 12 Wetmore Rd, Burton-on-Trent, DE14 1SL, United Kingdom. It is conveniently located off the A444, near the junction with Wetmore Road. The surgery is approximately 1.5 miles from Burton-upon-Trent railway station and is served by several bus routes, including the 1, 2, 4, and 5 services.

For those traveling by car, there is a wheelchair-accessible car park available on-site, with additional parking available on Wetmore Road. The surgery is also wheelchair-accessible, with a ramp leading to the main entrance and a wheelchair-accessible toilet on-site.

Featured Characteristics

Opening Hours: The surgery is open Monday to Friday, from 8:30 AM to 6:00 PM. They are closed on weekends and bank holidays. They offer extended hours on Tuesday evenings until 8:00 PM.
Flu Vaccination Clinic: The surgery hosts an annual flu vaccination clinic, providing the flu vaccine to eligible patients. They also offer the pneumonia vaccine.
Online Services: Patients can use the surgery's online services to book appointments, order repeat prescriptions, view their medical records, and communicate with the practice via email.

Practical Information

Wetmore Road Surgery operates a zero tolerance policy against verbal and physical abuse towards their staff. They aim to provide a safe and comfortable environment for both patients and staff.

The surgery has a dedicated patient participation group (PPG), which provides a vital link between the surgery and the patients it serves. The PPG meets regularly to discuss how the surgery can better serve the community.

Patient Reviews and Positive Aspects

Wetmore Road Surgery has a total of 96 reviews on Google My Business, with an average rating of 2.5/5. Despite the mixed reviews, several patients have highlighted positive aspects of the surgery:

Staff: Many patients praised the reception staff for their politeness and efficiency. Some also commended the doctors and nurses for their professionalism and kindness.
Wait Times: Some patients mentioned that they were seen quickly and that the wait times were reasonable.
Medical Advice: A few patients highlighted the good medical advice they received from the staff, with one patient specifically mentioning nurse Ed Wiley for providing excellent advice.
Prescription Service: Some patients praised the repeat prescription service, finding it convenient and efficient.

👍 Reviews of Wetmore Road Surgery

Scott S.

5/5

I received a really good service at this surgery. Reception was polite, I was seen quickly and the nurse Ed Wiley gave me excellent advice. The prescribed meds worked well. Its a shame few people leave good reviews when they get good service.

Tara

5/5

It's a shame people only write reviews when they've had a bad experience, not when they've had a good one. Last year I went to the GP as soon as it opened for a concern, given a same day appointment and was seem promptly. Due to it being a concern with a lump I was called before I'd even got home to book me in with the cancer clinic. I had a bad reaction to either the anti biotics or infection and was seen promptly, given different anti biotics. Receptionist was lovely both times. Great service, there's parking and it's right next door to a pharmacy so I walked across to get my meds (that took longer than getting an appointment!)

Yesterday I used the NHS App to send a message to my GP about some symptoms I was concerned about. This morning I've been sent a link to book an appointment and I'll be able to see my GP in less than a week! I think calling and waiting in a queue is outdated and why people aren't able to get their appointments, there's only a couple of people who can answer the phone and they have to triage what is important and what isn't. They get such bad abuse for doing their job. I have nothing bad to say about this place, I've had good experiences and I'm very appreciative.

David E.

1/5

Why are the staff at this surgery so unaccommodating to the point of being ride.
You can't say anything because you are then accussed of being abusive. Tried to get an appointment but note available until September but if I go down at 8AM I may get an appointmrnt, how, there aren't amy

Mrs C.

5/5

I love the surgery there honest and open to you the fast on there response and also answer the phone quickly they also listen to you and do great things to get u back in shape thank you wetmotre Road surgery

Rachel D.

1/5

I've been with this surgery for over 20 years and I've got to say since covid it's completely lost all credibility. The reception team and the staff that work behind the scenes are rude and arrogant and when i tried to make a complaint about the way a certain staff member made me feel over a very delicate matter, they tried to turn it around on me and say it was my fault! Didnt matter that i was sobbing my eyes out on the call!
The only decent thing about the surgery are Dr Baldock Grimes and Dr Kay.

cristian D. C.

1/5

I made an appointment with the doctor for a consultation because I had high blood pressure. By appointment from 9:00. I waited an hour and then I went to the reception to ask what was happening and they told me to wait, meanwhile other people who were coming were called inside and I was still outside, waiting. After another hour, of course, I got up from my chair and went to the reception again and told them that I've been waiting for two hours, why don't they call me in too? I told them that I can't wait any longer and to cancel the appointment. Such a thing is not possible, it is unacceptable! Is there no one to take action in this clinic regarding these irregularities?

Razwana S.

1/5

Would like to give an ZERO… NOT EVEN A STAR. Absolutely shambles. Get told to call 8am. Call on the dot at 8am and it gets straight to no que positions available. Call 50 times and still no position available. Call after 9 and get told no appointments available. It’s an absolute nightmare. Explain the situation to the Receptionist, they call it abuse … yet they abuse their positions. Then when they have nothing to say, they advise to call 111, wait all day for 111 and by they time they call the patient is in emergency fighting for life. This surgery is absolutely run down in service and health care. No emergency appointments available either. They all work together thinking it’s team work but and don’t care about patients because they actually don’t give a toss. SAME THING.. email a complaint.. yet the complaint goes to the manager who cares only about the staff. It’s not equity at all at this place. Manager doesn’t give a toss because she hears her team side story. Doctors don’t careless as it’s not their department. They take in too many people and they just can’t handle it… which is why EVERYONE has to deal with is incompetence

Habib Z.

1/5

I'm never going to make an appointment even if I'm dying because of Dr ajmal made and my wife had an argument about smoking because she bought the smoking topic I'm absolutely disgusted and disgraced about her. This surgery should be closed for good shame on you