Hoar Cross Hall Spa Hotel - Burton-on-Trent

Sarah

Lovely spa, beautiful location and great facilities. The only let down was the food. It is poor and down to laziness from the cooks. Hugo staff have been lovely every time we’ve attended however went to Henry’s yesterday for breakfast and upgraded to the hearty breakfast…. Shouldn’t have bothered. The staff were rude, avoiding serving us and were more interested in serving people outside. When choosing our seats upon arrival, the lady who was front of house mumbled something under her breath stating there’s chairs inside but whatever. Didn’t appreciated that as we have made a reservation. The breakfast was rubbish and over salted. Pathetic portion for what we paid and waited 35 minutes to be served but not because at that point asked for our drinks that we were left without all that time! The whole experience of Henry’s was disgraceful and appalling for somewhere like Hoar Cross Hall. You expect better for what you pay and although we love the spa and the facilities are fab, it set a bad tone for the rest of the day. Just unacceptable service that made my blood boil. I would have complained there however when we got up to leave, the staff interestingly disappeared!! other than that the spa is lovely and reception staff are friendly.

Nina J.

Just returned from an overnight spa break.
Could not fault anything. Every single staff member we came into contact with were polite, helpful, chatty and made our stay!

The spa terrace is stunning and a very welcome addition and not to be missed!

Food was fabulous absolutely could not fault at all!

Highly recommend, has always been a very well regarded spa hotel, but absolutely worth every penny in my opinion!

D M.

Spa is fab, food incredible, room was huge! The bathroom was the only disappointment, too many spiders for our liking, I evicted over 20 on the first night. When we mentioned it to reception, they said they'd pass on to housekeeping, who then dusted a few cobwebs off the ceiling, but clearly still didn't go in and vacuum the corners etc. Overall still a great couple of days.

Tom B.

We’re regular visitors to Hoar Cross Hall and once again had an absolutely incredible spa day this week. The facilities are consistently immaculate and relaxing, but what really made this visit special was the exceptional service from the team.

A huge thank you to Dan and Harvey, who were welcoming and attentive by the outdoor hot tubs – friendly, professional, and always checking in to make sure everyone was having the best experience. And a special shoutout to Ross, who was preparing drinks by the hot tubs with great care and a warm smile – the perfect touch of luxury.

It’s that combination of stunning surroundings and genuinely lovely staff that keeps us coming back time and again. Highly recommended.

Robyn H.

I just had an amazing spa day with a group of friends. I think it is the best spa I've been too, so many different areas to choose from, not crowded and SO relaxing. I had a back and face ritual by Katerina who was so good at her job, got my knots out and made the experience amazing! Also thanks to Diana who went out of her way to help us sort our group booking changes. We plan to come back every year!

Sheddy

Where to begin? This place is fantastic—from the spa and food to the history of the building.

Spa:
We went for an overnight spa day and had the Luminous Body Ritual and a head & shoulder massage (total time: 90 minutes). Pauline was the masseuse who looked after me, and it was an amazing experience—I left feeling like a new man.

It was my first spa experience, and as a bloke (probably like many others) going with the missus thinking, “What have I got myself into here?”, I have to say—it was great. I’d definitely do it again. There’s so much to do—way too much to list. Different types of pools, saunas, steam rooms, cold dips—you name it, they have it.

Food:
Breakfast is buffet-style; we had ours in the ballroom. They definitely don’t skimp on quality—all lovely and cooked to perfection. (You can wear your robes or whatever you’re comfortable in.)

Lunch, also in the ballroom, was a 3-course meal—again, can’t fault it at all. (Robes are fine here too.)

Dinner was another 3-course meal in the ballroom, but this time more of a fine dining experience, with smart casual dress. Everything was cooked to perfection—clearly, the chefs are very talented.

Cost:
Yes, it’s on the higher end, but I’d happily pay to stay again. Drinks are pricey—around £8 to £13 each—but that’s to be expected at a high-end spa like this. Not a complaint, just something to be aware of.

samanthagQ4832IO

What can I say about HCH. I am not a queen but they treated me like one. I am not a king but the feed me like one. I am not a princess but they robed me like one! They cared for me like I was the heir to the throne! With grace, patience and joy! Best break ever! Shout out to the ballroom staff (George, Harvey, Luke and Cleo). Amazing!

Annette F.

Had a wonderful stay,the rooms are so big ,beds are comfortable.
The spa area was fantastic, it was very busy but we managed to find somewhere to sit.
My treatment was with Bianca, she was very good ,explained the treatment I was having ,it was wonderful.
The terrace was a lively area but the staff were amazing, there was a chap with blonde hair sorry I didn't catch his name was very friendly and was joking with people which was really nice,he is very good with people.
We were on a hen party,we had a fabulous time and we can't wait to go again very soon.