Testvale Surgery - Southampton

Retreiver D.

I have been fortunate enough to have been a patient of this surgery when it was run efficiently. The management had a common sence approach and patient care was at the heart of everything they stood for. Sadly this is no longer the case and patients are treated as an inconvience. The appointment system is dsysfunctional at best and the reception staff have been instructed to avaid giving an appointment as apparently the Doctors are busy or not available. The tag line is "There are no appointments call back next week" this is repeated on a weekly basis. It is fair to say the NHS is broken, unfortunately our once very good surgery has declined to a point where it also is broken and I fear there is no way back.

Louise B.

Was promised a call back. A week later still nothing. Tried to call between 8-830am twice they disconnected after 45 mins I gave up and went to A&E at Southampton general hospital. Diagnosed with vertigo but unfortunately no earwax removal it’s not free and I don’t have £60 to get it done so I’m stuck with being dizzy and constantly falling over. Rubbish surgery

cor

Extremely displeased. If I could do negative star reviews, I would. My girlfriend has quite a severe case of iron deficiency. This place has failed to supply her with more prescription tablets for over a month now. Extremely disappointing and not a good look on British healthcare. I am absolutely ridiculed by the speed that it takes to simply get some iron tablets. Be ashamed of yourself.

Sully3750

Testvale Surgery is a well organised, efficiently run surgery. I can get an appointment when I need one. The staff are friendly and helpful. Very good service.

Gopi

This is worst gp practice ever had about it because i have moved recently totton i am registered with this gp 2 month ago but still i have not received any confirmation i went through straight away but they not responde properly 😡

Bunny H.

This used to be a good practice once upon a time. I filled in the online form and it said it couldn’t help online and that I needed to see someone. So I called and the receptionist was rude and not helpful at all and said no appointments today available. I’d been seeing on social media a number of complaints about how rude the receptionist and bad the service has become and the no appointments ever available but only experienced this myself today being I don’t rarely go to see a doctor. What’s happened Testvale? You used to be such a good surgery

Nutty N. R. C.

The best and most efficient surgery that I have ever used.
The staff are very welcoming, friendly, and professional.
The surgery is clean, and it has a number of different treatments on offer as well as numerous doctors to choose from.
The booking in system is efficient and you have to wear a mask whilst on the premises.

There are some pre-bookable appointments, and you can also call from 08:00 hrs to try and get an appointment on the day.

Unfortunately, the 8am call is next to impossible to get through on. You can be number 27 in the queue by the time the phone system has given out all the information and advice that it has to do. Usually, it's not worth calling because the system doesn't prioritise the calls.
Everyone who's calling wants an appointment, which can be very, very stressful and difficult to get.

All of the staff are very well presented and provide an excellent quality of service at all times.

Sometimes a doctor may over run, I would rather wait, the person obviously has a problem that is very difficult or distressing for them and they may need that few extra minutes to get the right help.

It will state whether or not your doctor is running on time or not.

I have nothing but positive feedback to give, especially as I have needed extra help in the past and it definitely made all the difference to me. I didn't feel like I was just another patient but a person.

They definitely have and continue to give a superb, effective and efficient service in these challenging times.

I would definitely recommend this Surgery to anyone who lives local.

They do lot's of other services including blood tests and blood pressure tests. Diabetic clinic and many more.

It has been less crowded since Covid because you can have a phone consultation or a face to face appointment depending on what you suffer from.

I can honestly say that this surgery and the doctors that I've seen have literally saved my life, and I continue to get regular support from my GP.

Jon D.

Just awful, (will be writing formal complaint), luckily enough not my normal surgery, however, I was referred for a physio appointment. The chap I was seen by was totally unprofessional, & attitude even worse, spoke down to my like a child, & more interested in typing on his computer, (didn't even bother examining properly what I went in for!). Luckily I have now been seen by a much more professional at my normal surgery, & immediately referred me for an x-ray & sent link for proper physio sessions. Hopefully will never have to go back here🤞