Health Care First - Pinfold Surgery - Leeds

Ben C.

I went to the surgery today for a check up. The staff at the reception was friendly and Dr Alfagi was efficient and helpful too. He took the effort to use the image of the relevant organ to explain why I could get the symptoms which I was worried about. This was the appointment I got two weeks on the same day I requested via NHS app. The fact I had to wait for two weeks may not be directly related to the staff of the surgery but the management.

rachel A.

If only you could give zero stars, this is all they deserve. Shocking service, no one cares, no call backs, no appointments, yet the surgery is empty. Patches is a waste of time 4 weeks to get an appointment. You have to travel to another practices for face to face appointment rather than the one you are registered at. Biggest get out they have is telling you to go to A&E which is already under pressure.

This used to be a great surgery before healthcare first got hold of it and many other surgery's.

David F.

Why can't I give 0 stars? Shocking.

Need to see a GP for an issue? No chance - just go to A&E is what I'm told.

Need to organise a repeat prescription for a minor? No chance - They just rush and order the first thing they see, rather than reading the letter from the specialist properly...

Need to speak to someone about a mistaken prescription? No chance - Surgery is shut from 12:30, you have to call.

Need to use the call service? - No chance... unless you've got 90 minutes to sit on hold.

I don't blame the staff at the centre, they seem to be trying to do their jobs. Reception have been nothing but helpful and great every time I've been in. You can tell they're sick of having to deal with annoyed, frustrated patients.

Julie J.

I have been with this practise for over 40 years when Mr and Mrs Dunphy ran it. Excellent service then. Now it is Healthcare 1st it is shockingly bad. I have been on hold to them at the moment for half an hour. Keep getting put to the back of the queue and it’s taking longer and longer the more I am on hold? How is that possible? System obviously isn’t working! Changing Doctors.

lynda C.

Shocking doctors can never get through and when you do it's then sent to patches usless. This is on behalf of elderly parents

Kirsten M.

It’s not often that I need to go to see a GP and I am genuinely unsure as to the procedure and protocol to even book an appointment to see one these days-hence my decision to drop into the surgery to unravel the mystery. I understand the paperless office revolution to maximise office efficiency but I was not prepared for the desolate “ will the last person out please switch the lights off and lock the door” decor and atmosphere .The place literally looks as if it is ready to be closed down. The decor aside, my biggest concern is that in order to make any headway I was required to go into detail regarding my medical conditions in the foyer in full earshot of other prospective patients diligently waiting in the queue behind me. This simply to give enough detail to pass on to an assessment team who will use the information to decide if my issues are sufficiently important enough to warrant a face to face audience with the Emperor of the Emerald City!
I don’t feel angry- I just feel hopeless .

Martin B.

Only same day appointments, its no good for people that work.. the phone lines have a 2hr wait in the mornings. They tell you to go to the walk in centre instead of being able to book in an appointment. The walk in centre told me to see my GP. I'm so tired of being passed from pillar to post. All I want is a doctor to look at my injured finger for 5 mins.

The receptionist told me nobody else has a problem with it. I guess that's why they have so many amazing reviews.

maxswaby

Why when someone needs to book an appointment non are ever available yet when you actually go to the doctors location (pinfold lane) the car park is empty, the waiting room is empty.
You have no care for patients in the area. You have 5 possibly 6 healthcare locations in the area but they are all empty, you either force people to fill in a useless online form to be told you need to ring at 8am on the day to book an apportionment. The lines are always busy, staff are rude and ask questions only doctors should be asking.
Plus if you’re not on the dole you can’t always ring at 8 am as you have a job to do.
Why can’t you book an appointment for tomorrow or even next week anymore?
Phone appointments, what can a doctor see from a phone call, you just tell them what you think and they give you a sick note or prescription as to what “you” think the problem is.
An absolute joke of a company that many hard working people pay into. You are robbing the NHS of hardworking people ls money and not living up to the standards the area needs or requires.
Yours services are terrible and you should be shut down.