Faversham Health Centre - Faversham

Paula H.

Visited this clinic 13/2/24 and it was the best decision I’ve made in a very long time.
The wait was worth it, from start to finish approximately 2 hrs quicker than any GP or A&E service that I’ve had recently.
I was thoroughly checked over by triage nurse who was absolutely wonderful, asked many questions and I did not feel rushed. I do not know which Dr I saw but he was also very thorough, gave me a diagnosis and meds and additional advice.
Excellent care all round, keep up the great work.

Paul S.

I had been having issues with my local GP to get an urgent appointment as some of the symptoms I was having could be serious.
My family member who has medical knowledge advised me to get this looked at asap as could be serious and they suggested this centre.
Very good service and staff.
Nice clean areas.
Unfortunately, whilst waiting, some people really are rude and they think the whole world revolves around them and their shopping times😤.
Most of this negative feedback is mainly due to the modern world selfish attitude.
I couldn't believe that some of the public that had come in were tutting about having to wait 1 -2 hours.
From arrival to out I was just over 2 hours.
The consultation, x-ray etc was all done in around 15mins.

Sometimes Tec goes wrong and they have to pick up the pieces manually and it can take time.
If you moan about the Tec, then you can go back to the 80s when I was in hospital.
X-rays were another hour or so wait to get results.

Well done all,
Great job.

Joanne J.

My daughter was unwelcome before Christmas and I could not get a GP appointment. I took her to Faversham walk in centre. From the minute we arrived every staff member was amazing. The receptionists kind, the DR my daughter saw, caring, understanding and even got her to smile. These people are working under such pressure and are angels

Steven M.

If I could give zero stars I would. Last year I wrote a formal complaint after an initial doctor's appointment where I was made to feel that I was wasting her time. After two blood tests I heard nothing and assumed everything was okay. After about a month my wife encouraged me to call and they said they had my results but no-one had looked at it. It turned out I had an abnormally high PSA count and got an immediate hospital appointment. My treatment at the hospital was excellent and after a biopsy it was concluded that all was okay. However, I was told to get another blood test in a year's time. I did this six weeks ago and at the time of writing I am still waiting for the result with FHC saying that I need to ring the hospital and the hospital saying they have given the result to FHC. I have called both the hospital and FHC three times now and each time they say they cannot help me. I have just called FHC again where the receptionist was rude and patronising and had no empathy about why I might be a bit upset. I have a letter saying I have been formally discharged to FHC which I received a year ago but FHC continue to say it is not their responsibility. They are an absolute joke. I could have an another abnormally high PSA count that needs further investigation but they do not care. All I want is for someone to give me my blood test result. Is it really that difficult? It should not be my responsibility to keep ringing the same two organisations trying to get an answer.

Craig T.

Walked in this hospital this morning with severe mouth and facial pain.
From walking in to leaving,the service was 1st class,and the staff were amazing.
I was quickly see by a lady from the urgent care team?(can't remember her name) and she went out of her way to help me out.
This is the second time I have been to this hospital and both times the whole experience was 5*
Thankyou very much to everyone for all your help
Craig
I

Ana M.

Transferred to this surgery recently. I have had amazing help and treatment, both from Drs, HCA's and receptionist. Can't do enough to help. I hope their new phone system helps them and patients. I phoned today at 12 and am due to have a phone call from a GP this afternoon. Brilliant.

Christopher S.

Arrived early for appointed time for inoculations and hardly sat down before being called. Inoculations carried out painlessly and with minimum fuss. Very pleased with service on this occasion.

Nicholas J.

Dreadful service, phone line in the morning is practically impossible to get through on. I had a free Perscription application once they lost it, second time the doctor forgot to sign it the result was I had to pay £25 for my medication that should have been provided free. My blood test results was not disclosed to me or my consultant, when I asked for results I had to fill in a 3 page application to get it, when they were not forthcoming was told then that it takes 28 days to process the request. On wednesdays all the doctors appear to be training can’t get an appointment, why do they all need training on the same day ? Non urgent appointments take forever to get. This surgery is struggling now it needs a major shakeup as the demands will only increase when the new housing is occupied in Faversham.