Cotswold Medical Practice Westwoods Surgery - Cheltenham

SEACREST C.

I can’t actually describe into words how bad my first experience at this medical practice was. Immediately after walking into the doors I was asked if I had a mask. I don’t. Due to a medical exemption. According to the receptionists, my medical exemption does not apply to their practice as they have their own rules. To say I was shocked by the discrimination I received would be an understatement. She told me I could ‘wait outside’ for my appointment, meanwhile the waiting room was literally empty. Furthermore, the ladies working in the dispensary right next to the reception had their masks below their nose, or were not wearing one at all. The contradiction in their ‘rules’ are almost laughable. So the virus clearly doesn’t affect them, but I have to be told I can wait OUTSIDE for my appointment. Are we living in 1920’s segregation? I am absolutely appalled. It was quite obvious the receptionist went ahead to the doctor seeing me and told her I wasn’t going to be wearing a mask - DUE TO MY EXEMPTION - and in turn, this doctor was extremely rude from start to finish of my appointment. She couldn’t have been less interested in why I was there. Offered no help. Only suggestion as to which I’d already tried. I can’t fathom how horrific this experience was. The NHS is the envy of the world apparently. Well, I will be avoiding it at all costs. I will also be taking this surgery to court and making a formal complaint with regards to the discrimination I felt today. An extremely upsetting and disappointing experience.

Emma

I have been to this surgery multiple times and have had nothing but excellent experiences with all the doctors and nurses I've seen (and spoken to on the phone) so far. I can't remember all the names but Dr Al Ahmed and Dr Ben Mahoney both provided excellent care and asked lots of questions to understand my symptoms.

On the other hand, the reception area isn't the most friendly and well-thought out. They do have a very strict policy on mask wearing even now, and can come across a little abrupt/rude when asking you to wear one (asking with a smile would make the world of difference). And the receptionists are behind a fibre-glass screen for covid protection which makes having private / personal conversations quite difficult. I tend to avoid reception when possible and check-in at the digital check-in point instead. Main thing is doctors and nurses are great.

Alexander M.

All local friends if you are with Northleach doctors surgery make sure you leave them ASAP and go to another Doctors. They have now have refused me my asthma inhalers for 3 days now I have been asthmatic since 6mnths old. Then called up for the practice manage Who answered the call with “WHAT YOU WANT not hello good morning how can I help then to proceed to scream at me that she’s stressed and I should hang up the phone she was so rude then slammed the phone down. Their customer service skills are none existent AVOID AVIOD AVIOD AT ALL COST..

hilderspell B.

Why are they all so useless and rude how much are we paying these people

Judi P.

In 40+ years my family and I have always received the highest quality of care with a friendly and welcoming attitude.

NDNI E.

Very thorough and professional. Best surgery I've come across in 12 years

Ken P.

Great staff and excellent care

Judi P.