Bannatyne Health Club - Shrewsbury

Amanda Hazel

Had a fantastic spa day. We had 70 minutes of treatments and can thoroughly recommend the back massage and head and facial massage and Elmis treatments.
Thank you Abbie and Sophia ☺️

Nicolle Davies

Went with my sister on a voucher for 1 treatment each, full access, and a cream tea.

We took our own robes etc because we didn't want to pay the extra.

Welcoming was very friendly and we waited in the relaxation room for our treatment which was lovely.

We had the elemis pro glow facial and it was great, my skin felt amazing afterwards.

Once the treatments were done we headed to the pool and rotated between the jacuzzi, steam room, and sauna for about an hour.

We then went to have our cream tea. It was awkward going out in our robes because it's in the entrance and was very very leisure centre like. When we arrived we hadn't seen it and she called it a cafe bar but it was genuinely a horrible place to sit, particularly in our robes.

Ordered our cream tea (no Starbucks coffee included, just a regular machine one).

Got to the table and we were then told there were no scones. We were offered one of the cakes on display. There wasn't a lot of choice and they didn't particularly look appetising.

We then went back to get changed and we visited the spa shop to buy some products bevause our voucher gave us 20% off.

However there was already a 20% off sale so that was null and void. Apparently "today only" but I'd confidently say if I went back tomorrow that sale would still be on.

After the treatment we'd also gotten a little slip saying 10% your next treatment if you book today, and £10 voucher if you spend more than £40.

There were no prices on anything so we kept having to ask, we picked up a couple of gift set things but they were apparently a free gift. I had been umming and ahhing about whether to buy any but I was quite keen on the free gift so I decided to go for it and spend enough. My purchase seemed eligible for 2 free gifts and I had assumed I would at least get to pick one. However apparently because there's 20% off you don't get a free gift. The lady at the till said it was better value with the 20% off but she'd also told me how much I saved and it was less than the value of either one of the free gifts.

I was annoyed but didn't quibble as I really liked the products they used during the facial.

I also didn't get a voucher despite spending over £40.

Overall it was very disappointing.

The treatment itself was beyond 5 stars that was great. And the one member of staff who greeted us and also did my facial was amazing. The relaxation room was also lovely.

However the rest was very lackluster and the cafe was really awful.

We won't go back.

Stacey Turner

Cream tea was literally one scone with jam, not even any cream. Had to pay for towels after paying £150 for a spa day. Treatment forms were complete weeks out and had not been read and was told one the day due to allergies we couldn't have the treatment requested, but no one called to ask about this prior leaving us on the spot in the treatment room.

peter dodd

We had a brilliant experience from start to finish. We were greeted and shown around. We used the pool and spa facilities before I had a full Swedish body massage which was amazing. Running an offer all summer £79 for 2 people with 50 minutes treatment and absolute steal.

Elizabeth Lowe

This is my third week of membership, and I am loving every minute! Lots of classes to choose from, brilliant staff and friendly service. The environment is clean and well maintained, The coffee bar offers a discount to members and serves a good selection of food at very reasonable prices.

milan thakur

Went for a spa treatment with the wife. The s
taff were friendly . However the treatment itself . Lasted less than the time stated. So for example you pay for a 45min treatment . However they take 5 mins to start and the treatment only lasts 35mins . So you only really have a short period of time. Tbh a bit cheeky and you don't get what you paid for

Will Slawson

Overall the gym isn’t bad just dated, however management refuse to cancel memberships under their own clauses in the terms and conditions before making up policies which aren’t published.

maggie williams

Just had a spa day with my daughter, treatments were very good, lunch could have been a little more exciting. Why I couldn't give the five star, the changing rooms were freezing cold, the only warm area was treatment room and relaxation room, we had to go and put jumpers on to go for our lunch, I noticed others were sitting in coats. Put you Heating on!