MSI Reproductive Choices - Essex Treatment Centre - Buckhurst Hill

Harley

The reception staff here were so friendly and welcoming to me which put me at ease, i initially thought i would have to wait a little while to be seen but nope! my name was called quite fast upon arriving which was great. The nurse who saw me for my appointment was Emily and she was the most friendly, kind and informative nurse i’ve seen in a long time, she explained everything thoroughly and made me feel comfortable. Thank you 🙂

Diana Kreminska

I’m not sure why people making so bad reviews. After I read them I was very concerned but I had my great experience today starting from reception. Staff were super friendly, understanding and supportive. Lady called Alla was super great and calm me down just before procedure. In theatre room everyone was super great. After care ladies were super nice. I had 300 questions and Vicky answered them all. They took me to waiting area to wait for my husband. Nobody kick me out outside as I read review before. Maybe I’m just lucky but I saw all ladies who were with me was very happy.

Romina H

Great clinic. great staff. Although it wasn’t close to me I’m honestly glad I traveled all the way here. I was seen by Emily and she was amazing and made me feel so comfortable. I was also able to get an appointment on the same day which I appreciate a lot. Thank you so much

Abbie

Sad and traumatic experience. I went today for a surgical abortion so I was already quiet scared and worried about the procedure. The young nurse who I saw who prescribed me my tablets beforehand was really nice along with another young nurse who was checking my bleeding after the surgery however the older nurses and the ones in the theatre room with me were horrendous. I was walked into the theatre room, I confirmed my details and was told to sit on the bed. It all happened so fast and nobody took the time to talk me through what was happening. I layed on my back and then one of the nurses told me to put my legs in the holders but i couldnt see properly so she did it for me and then two nurses was faffing around with my arm at the same time trying to get the catheter in and no one was talking me though it so I became really overwhelmed and more scared and started crying, not one nurse stopped and asked me if I was okay, if I needed anything or asked me why I was crying. I was laid down, legs in the holders, staring at the ceiling, my arm being squeezed, sobbing with no reassurance or compassion at all. I was panicking and felt so alone because no one was talking to me, guiding me through what was happening or asking if I was okay. The male doctor said you'll be asleep in 10 seconds and I didn't have enough time to calm myself down or even ask them to give me a minute, it all happened so quick and no one said a thing to me. I woke up in so much pain and was given lots of painkillers and had to be checked over again to make sure everything was okay, which it was, thank god. I went to the toilet 3 times and each time I couldn't pass urine no matter how many times I tried. One of the older nurses came over and said you've passed urine yes, I said no I haven't and I've told the other nurses I haven't, she then said but you said you needed to go to the toilet when you woke up you've probably forgotten, then I explained AGAIN that I felt like I needed to go but I had told multiple nurses I couldn't actually go no matter how hard I tried then she said if you don't pass urine in 3hrs then you need to take yourself to A&E. They asked me how long my sister would be picking me up and I said she would be 40 minutes, 10 minutes later the same nurse who tried telling me I had passed urine said "I've spoken to your mum and she told me your sister said she's an hour away, we close at 5pm" then I said I've just spoken to my sister just now and she told me herself she's 40 minutes away so I had to call my sister again to confirm and she was now only 35 minutes away. The time is 4:34pm when they told me I was discharged and fine to leave as my pain had started to wean off (still haven't passed urine) and she walked me downstairs to the front door and i had to wait outside in the cold for my sister to arrive because they said they was closing at 5pm. I had just had surgery, was very emotional, in pain and they didn't even let me wait inside until 5pm when they close to wait for my sister. She got there just before 5pm and the clinic was still open yet I was asked to leave, standing outside in the cold and in pain. Absolutely disgusting service and I wish I had gone somewhere else with more compassion and empathy. Some of the nurses really need to look at themselves and think of the patients needs and feelings and check in with them and quiet frankly not ask someone to leave 20 odd minutes before closing time to wait outside in the cold. The nurses were also fully aware I was distressed and crying in theatre because they was looking at me yet still didn't say a word. I felt so rushed to leave after I had just woken up because the staff wanted to go home because their shift has ended, surely the patient has to come first?
Would not recommend this clinic at all.

Laura

I had an appointment this week for a SA. Had no idea what to expect. Communication and support from MSI has been very good from the start. Had an initial scan in Colchester then my SA was booked in roughly 10 days later in Buckhurst Hill. The clinic was easy to find, staff were all welcoming and very friendly. I had to wait a few hours for my procedure which I expected, it was done under GA and was over very quickly, pain free and I was able to leave within an hour, felt back to normal the same evening.

Georgia

Terrible experience with midwife Jenny today. She did not confirm any patient details with me prior to scan or even when giving treatment. Did not even ask me my name or allergies. Terrible attitude from the moment I walked in the room. I asked for tissue for dignity prior to examination and she sarcastically mocked me. Every question I asked was answered in a non-specific sarcastic way. She did not explain the treatment process at all, she told me to read a leaflet and then when I asked for clarification on administration, she told me to refer back to the leaflet and did not answer my question. She felt it was appropriate to comment on how anxious I seemed at the beginning of the consultation, almost forgetting where she works. Terrible bedside manner which made the experience far worse than it had to be. Very unfortunate experience, as I had a really positive experience with Rosie the week prior.

A Haq

Worst company to deal with very rude and abruptive. Had a appointment for today at 11:30 only to be told that the appointment has been cancelled, atleast they could of given us a hour notice. We travelled 1 hour away and had to pay for a taxi £70. Complete waste of time and money. I would definitely recommend to avoid this company. No apologies or sympathy whilst dealing with pregnancy issues.

I would give this come a zero star rating if I could.

Thank you.

Maisie Rankin

I went there today and the staff where so reassuring to me I was shaking and scared but they promised me it was all gonna be okay I had a surgical termination at 5 weeks 4 days I believe but it was a calming experience with the nurses calming me down and afterwards having hot chocolate and buscuits