Downs Way Medical Practice - Gravesend

Address: Istead Rise Surgery, Worcester Cl, Istead Rise, Gravesend DA13 9LB, United Kingdom.
Phone: 1474247003.
Website: downswaymedicalpractice.co.uk.
Specialties: Doctor.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 62 reviews on Google My Business.
Average opinion: 2.1/5.

Location of Downs Way Medical Practice

1474247003

Downs Way Medical Practice is a medical center located in Istead Rise Surgery, Worcester Cl, Istead Rise, Gravesend DA13 9LB, United Kingdom. The practice can be reached by phone at 1474247003 and additional information can be found on their website: downswaymedicalpractice.co.uk.

Downs Way Medical Practice specializes in doctor services. This medical center has several features that may be of interest to patients. It is wheelchair accessible, with a wheelchair accessible entrance, parking lot, and restroom.

In terms of patient feedback, this company has 62 reviews on Google My Business with an average opinion of 2.1/5. It is always recommended to read through reviews and consider multiple sources of information when choosing a healthcare provider.

Reviews of Downs Way Medical Practice

Rebecca Allen

5/5

Efficient and on the ball. Called at 15:45pm for my daughter with a suspected uti, within 20 mins a nurse called me back to triage. Never an issue with Istead rise. They are on the ball, helpful and all the staff have been lovely since we moved 2 years ago. Best gp! Thank you

Marcus

4/5

I have been a patient at Summerhouse for many years. There's always good and bad to report, and yes, I have several disappointments which I could raise very serious concerns about. But the better outweighs the bad. I agree the appointment situation needs addressing, I wonder if modern Doctors take the Hippographic Oath? Or even understand what it means! Sad really.

Franc Tsao

1/5

Receptionists enjoy their power trips. They only work for the money. They do not care for patients and should not be working in the health industry. It's a shame. I feel for the elderly in the area. 0 empathy, 0 bedside manner. The star is only to be able to post the review. We need to start a petition to remove the two power hungry receptionists.

Susan Carter

1/5

It's appalling now. In the old days proper doctors Dr Patel and Dr Payne brilliant. There are good doctors there but you have no chance of seeing one. I rang 111 as I had a severe cough and temperature and it was getting worse I'm 76yrs and hardly ever sick. 111 said they sent a referral and to ring doctor for an appointment. That was a Weds, they offered me Saturday!! I said forget it in disgust. My notes later on showed suspected Covid!! I had done 3 tests prior. They used it as an excuse to cover themselves for not seeing me. Shocking service.

Julia Minors

1/5

I have been registered at this surgery for 58 years … if I live to celebrate my 60th birthday it won’t be because of them . Even some of the receptionist think that they are above Hippocrates.

Kate Robinson

1/5

This surgery is simply not fit for purpose. When a patient is ill, they need ease of access to an appointment.

My mum has been suffering for a week, hoping her issues would ease and didn't want to bother the GPs. However, yesterday she finally gave up and tried to get an appointment. The phone system was only taking messages. We went to the surgery and we were told they can't do appointments on the desk and that we should call in the morning.

This morning she has called up, got through to the appointments line but is 13th in the queue. She finally got through, answered a few questions and now waits to hear whether she gets to see a GP or just a call at some stage today. Exhausting and at a time when she is feeling vulnerable.

Inconsistencies in approach except consistently appalling patient focus. Staff are excellent. However, the leaders need to refocus their attention on why they are there in the first place.

Chris Rye

1/5

Appointment system unfit for purpose. It's not even an appointment system as you can't call up and book appointments...

I called for a (non-emergency) appointment, and was told that no appointments were left for today. I don't need one today or even this week, I'm happy to wait. No, you have to call back tomorrow - you can only make appointments at 8:30am each day. What if you're on the school run, or you work nights/shifts? I was advised I could fill out an e-consult form online. Oh OK great - I'll do that. No, you can only do that at 8am. Why can't I fill it out now for them to read tomorrow at 8:30am? If I call at 8:30am, and miraculously get an appointment for that day, it's no good as I'll be at work, as I wouldn't have been able to book the time off for the appointment. How is anyone supposed to plan their lives like this?

Bizarre. I live walking distance from the surgery but I'm considering moving surgeries as this is an awful service.

Diddlyboo

1/5

AVOID!! Receptionist are rude and lazy, doctors who seem to change day to day. I think the doctors must agree that the service to patients is appalling. I'd recommend Meopham Surgey who do answer phones and give appointments. I'd been a patient at downs way for 30 years and last 5 years it's gone so badly down hill it's unbelievable. The partners obviously care more about money than patient service. It's stressful enough getting through the battle with reception staff trying to even get a doctor to call you. Just read the other reviews! Worst GP surgey on the reviews!