Leeds and York Partnership NHS Foundation Trust - St Mary’s House - Leeds

Alice C.

I posted a previous review praising the service I received from St Mary's house. Unfortunately after attending further appointments, 5 months down the line I am no closer to receiving any treatment. I have also received a lot of false hope and contradictory information from my consultant, who it seems is now making plans to discharge me after at first promising further care. I have been told in a letter, but not in person, that no therapy can be offered. In the same letter, there are discrepancies between what we have discussed in appointments and what has been written/discussed with colleagues within the service. Unfortunately waiting for treatment in this service has been a waste of 8 months, where I could have been seeking treatment elsewhere. I have also phoned this service with acute distress and in need of support, where nobody has returned my call. I would however say that the administration staff at the service have been very helpful in this distressing time, always answering phones promptly and being very supportive.

Emma C.

I came today for an appointment at St Mary's House. The psychiatrist was lovely, very easy to talk to and professional. He allocated me the full appointment time, listened to me and explained things. He devised a plan of action for me and arranged a follow-up appointment with himself, and is also writing to my GP about what we discussed today. Overall my experience was excellent. I was anxious when I first went in but that soon went away.

kelly S.

Wouldn’t like to give it a one star but is the lowest I can give. Appalling service, already diagnosed with ADHD and having to go through the process of confirming my diagnosis… what is the point, massively letting down people in need, no wonder the wait list is ridiculous and people are having breakdowns.

Emma D.

Ive been left with no mental health support. I've been refused access to a therapist or a psychiatrist. I've been blacklisted by their entire services. Why? Because I tried to kill myself and during this episode they all decided to abandon me. I have been promised a call back, that never happened, I left a message on their answer phone, I didn't get a phonecall. I am now in a desperate situation, agoraphobic and alone and dealing with re-emergence memories of abuse that I can talk to no one about and they won't even call me or talk to me. They say they sent me letters but I've not had a one. I told them letters are not a good way to contact me and asked for texts, they haven't done that. I've just been dumped and abandoned when I need them the most.

Kate W.

Very mixed experiences. I can appreciate and respect the stretch and strain any NHS funded facility is facing especially mental health services, my anxiety has been toying with me during the transfer of care because it didn't feel nice waiting for callbacks I'd always worry it would be forgotten about but I acknowledge people who work here have other tasks to carry out and other people to try and assist besides me.

Mostly everything had been fine, so that's good. Just the very unpleasant anxiety at the final hurdle (transfer of care) The individual who called me on the morning of February 2nd 2024, lovely and pleasant enough very kind to have called me to inform me/update me of the situation given I am now out of area, however I did feel a little out of sorts when trying to say something but perhaps the individual could have faced telling off or something if I persistented...

But I was led to believe I'd receive a posted copy of the letter to my home address as well as my GP practice receiving one but there could be more to this than meets the eye I doubt it was maliciously promised or intended to cause this bit of upset within me so I bear or hold no grudges.

I think, seeing the reviews of other people they appear to be exaggerating on things or maybe they were really unlucky to experience what they're saying but I think in this day and age people have a bad experience of any kind of severity they use that as an excuse to give 1 star only.

I thank the Leeds Community Mental Health Team at St Mary's House enough for doing their best with me/for me, although some things could do with improvement. 🙂👍🏻

Bea B.

I can agree with all the reviews. Unfortunately this place is awful.
They don't answer calls, and blame the signal or phones being down for this (which isn't the case)
They stigmatise
Miss diagnose
Don't offer therapy or medication you have to fight them for this.
Discharge abruptly and leave you unsupported.
Lie about you , lie to you , decide to change the role of their staff and tell you they have changed the role and that they can't help you anymore because that's not the job they do

Was witness to them talking about other patients , mistreating patients, bad mouthing their own staff .

Awful experenience all round.

Edit : Can't make contact to the replies, it wasnt red kite view it was st marys house ? And how do we make contact in order to speak with you?
Thanks

Alice H.

I wish I could give them -5 stars. Five months under their 'care' and have yet to receive any meaningful help. This has included refusing to refer me to psychological therapies, prescribing inappropriate doses and types of medication, refusing to work towards a diagnosis, and being told to do 'paint by numbers' and 'go on a walk to get a pint of milk' when experiencing acute suicidal urges and rolling panic attacks. Currently in the process of getting the Ombudsman and my local MP to investigate.

ETA - "Response from the owner" below is received 11 months following this initial review. I contacted LYPFT directly on multiple occasions, which was escalated to PALS. Following this, there was still a refusal to offer me any meaningful medication or psychological therapies with no specific reasons given for this. I also repeatedly had an Occupational Therapist involve herself in my care despite repeatedly telling the team I did not wish to speak with this person. (Ironically, she appears to have since been promoted to lead OT in the service.) The Ombudsman is currently investigating this incident in the hope that nobody in my position will ever have to experience their care. My comment above is only the tip of the iceberg in the 'care' received which lacked any empathy or person-centred quality each step of the way, and outright lied to me about my treatment options. All I wanted was a diagnosis, the chance to try medication, and the chance to get my life back.

Ava S.

Not sure where my previous review went so I’ll happily write it again. The WORST place I’ve ever been in my life. Awful.
I was literally at the lowest point in my life when I started going here and trust me You did absolutely nothing but make me feel worse.

There’s multiple negative occasions I could write about (such as your staff getting my appointments wrong then blaming me when I didn’t show up and hanging the phone up on me when I tried to explain I literally had a card from you that had the correct time on it) but the worst one must have been when I was discharged, and the guy I was seeing said were are discharging you but if you still feel bad feel free to come back and I will see you.’
This was Thursday.
By Monday I felt awful, suicidal so after work I got the bus across town and arrived there around 7.30pm to a rather snotty receptionist who seemed more than annoyed I was there despite the fact I was in tears and said I was suicidal. Explained I had been discharged but they said I could pop back if needed. He disappeared for two minutes then came back, told me that no, actually nobody would see me in an incredibly rude manner, gave me a leaflet for the crisis team that didn’t open til the following day (and who are literally your first point of contact when you start down the mental health road, the crisis team were completely pointless to me at this stage) motioned me to leave and locked the door behind me. Let’s bear in mind I was a lone female, it was 7.30pm, winter, raining heavily, I was crying, suicidal (and had told them this)

This just about sums this place up. You horrible, horrible disgusting people. Hey, I hope though that you got your ‘tick’ on my file and got it out safely away in your ‘sorted’ file, hope that made you feel really really good about yourselves too.

You’re a disgrace and need shutting down.