Uppingham Surgery - Uppingham

Address: North Gate, Uppingham LE15 9EG, United Kingdom.
Phone: 1572823531.
Website: uppinghamsurgery.co.uk
Specialties: Public medical center, Medical clinic.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 43 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of Uppingham Surgery

Uppingham Surgery North Gate, Uppingham LE15 9EG, United Kingdom

⏰ Open Hours of Uppingham Surgery

  • Monday: 8:15 AM–6 PM
  • Tuesday: 8:15 AM–6 PM
  • Wednesday: 8:15 AM–6 PM
  • Thursday: 8:15 AM–6 PM
  • Friday: 8:15 AM–5:30 PM
  • Saturday: Closed
  • Sunday: Closed

Introduction to Uppingham Surgery

Uppingham Surgery is a reputable medical center located at North Gate, Uppingham LE15 9EG, United Kingdom. The clinic offers a comprehensive range of medical services to cater to the healthcare needs of its patients. With a team of experienced healthcare professionals and a commitment to providing high-quality care, Uppingham Surgery has earned a strong reputation in the community.

Specialties and Services

Uppingham Surgery specializes in public medical services and general medical care. The clinic offers a wide array of services, including routine check-ups, vaccinations, chronic disease management, and emergency care. The medical center is equipped with modern facilities and technology to ensure that patients receive the best possible treatment.

Accessibility and Amenities

Understanding the needs of its patients, Uppingham Surgery has ensured that the clinic is wheelchair accessible, with both wheelchair accessible entrances and wheelchair accessible parking lots available. The clinic also provides wheelchair accessible restrooms for the convenience of its patients.

Opinions and Reviews

The clinic has garnered mixed reviews from its patients, with an average opinion rating of 3.7/5 based on 43 reviews on Google My Business. Patients appreciate the efficient and professional service provided by the medical staff, as well as the helpfulness of the reception staff and pharmacy. However, some patients have expressed concerns about long wait times and communication issues.

One patient shared their experience: "Yesterday, I had an appointment and my husband had a request at the surgery, both were completed very efficiently and professionally by Dr. Guram. The reception staff and pharmacy were very helpful too. An uplifting experience, thank you so much."

Recommendation

Given its convenient location, comprehensive range of services, and commitment to patient care, Uppingham Surgery is a reliable option for those seeking medical attention in the area. The clinic's website, uppinghamsurgery.co.uk, provides further information about their services, doctors, and opening hours, making it easy for patients to schedule appointments and access the care they need.

To learn more about Uppingham Surgery and its offerings, we highly recommend visiting their website or contacting them directly by phone at 1572823531. With its dedication to providing quality medical care and its commitment to its patients' needs, Uppingham Surgery is an excellent choice for anyone seeking a reliable medical center in the United Kingdom.

👍 Reviews of Uppingham Surgery

Uppingham Surgery - Uppingham
Dinah H.
5/5

Yesterday I had an appointment and my husband had a request at the surgery both were completed very efficiently and professionally by Dr Guram. The reception staff and pharmacy were very helpful too. An uplifting experience, thank you so much.

Uppingham Surgery - Uppingham
Andrew G.
4/5

Today I visited Uppingham surgery early for my 9.15am appointment and signed in then watched someone go in at 9.08am and leave so went to reception at just after 9.30am when I hadn’t been called and was told there had been an emergency and someone else required to be seen. I appreciate that these kind of situations can arise but it would have been a far better patient experience for me if one of the staff had come to me and politely told me that this was going to be case rather than allow me to get anxious about missing my appointment and me having to find out the situation from the receptionist for myself.

Uppingham Surgery - Uppingham
J F.
5/5

Made an appointment for a blood and urine test for a check (for men of my age) . The appointment was at 9.00am - I was in and out by 9.08am . Clinician was brilliant, prescription desk 1st class and efficient. Couldn’t have had better service, results available today! wow! Well done Uppingham Surgery - great job .

Uppingham Surgery - Uppingham
Ian M.
3/5

I visited Uppingham surgery recently and would absolutely give the medical staff 5 stars. However the way I was spoken to by the receptionist when I just called resulted in a 2 stars deduction. On my visit, the doctor (AK) had said I should have a follow up around February and the attending pharmacist (training to be a GP) should inform receptionist. I called today as it had been a couple of weeks and I had heard nothing, so I thought it had been lost in the system. I was told, abruptly (in my view) it was not lost in the system & I was on a waiting list! I was told I would hear in the new year! I was just shocked, as there is nothing anywhere in information I have access to about a waiting list. Would it not have saved a lot of time to indicate that on my NHS file?

Uppingham Surgery - Uppingham
H
1/5

Doctors are not available to sign prescriptions. Booked all day. Told me to ring 111. Who will not issue medication while gp is open. stupid system.!

Uppingham Surgery - Uppingham
Sean W.
4/5

Top marks to the surgery for improvements made since my last post 4 years ago (see below)

They now have a call queueing system that actually works, and you don't even have to hang on until you are answered - you can can just save your place in the queue and get a call back when your turn comes up. Great time saver.

They also now allow you to actually contact them (only for admin matters mind) electronically via a direct message system as an alternative to calling. I can't say how well this works as have not had to use it on this occasion, and it's not clear if you can see the messages eg in your patient record to make them more easily chaseable etc, but a potential big improvement in "customer care" that they were previously weak at, I felt.

Their eagle eyed operator today was also able to spot that my stored email address was wrong, when she realised part of it did not correspond to my surname. That might explain why for years I have failed to receive any notifications from them about anything - disappointing though that during that time they've been unable to detect the problem, by capturing bounced/returned errro messages from whatever mail server my messages were wrongly ending up at.

Upshot of all this was I that within about 14 hours of noticing a possible alarming health issue on a sunday night, I had seen a real GP in person the following morning and left feeling reassured and considerably less alarmed.

She couldn't put me on the "urgent" list for rapid investigation, due to just missing the relevant criteria on some checklist or other (presumably set by NICE and out of the control of the surgery/GPs themsleves), but I guess you have to accept these things are set up on some scientific and factual basis and the fact that I wasn't referred urgently should be taken as a sign that it's unlikely to be anything serious.

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Original post from 2020 for reference
Fairly typical NHS experience - absolutely shambolic admin, terrible customer service, terrible online experience, terrible internal communication, massive barriers put up to get a timely appointment or just to speak to someone about something simple like a wrong prescription, which for me they invariably cock up every time there is any kind of change. Recently I was told by my GP to book an appointment for x days after a blood test. When I tried to do so at reception on the way out I was told "computer says no". There's no point trying to call them, you will never get through; today I couldn't even get in the queue to speak to someone, they just cut you off! The usability of the online portal for booking appointments is so bad it's laughable. I've had some good GPs and some pretty average ones in my time here, but the nurses and other clinical support staff have been very good. Recently they have been fobbing me off with a pharmacist instead of a GP to review my current health and medication. I'm sure he's a great pharmacist, but he's not my GP... Overall the clinical service has been OK on balance. The thing they most fail at is all the stuff that surrounds the care aspect. I've come very close to running out of medication on multiple occasions, not because I've not tried to order it in time but because it's been so hard to contact anyone about remedying the mistakes they make any time something changes. I usually end up having to go in in person to speak to reception or the pharmacy to get these things sorted out, which is just ridiculous. The whole system is designed to put the needs of doctors and administrators first, rather than patients. The result is patients being put through unnecessary stress and frustration on top of their actual health problems.

Update - they have now changed the booking system yet again to make it even harder than ever to get a timely appointment. Tried to book an appointment today online and there are just none available for my GP (which they pretty much insist you stick with). There's no indication about when new appointments will become available or anything useful like that. It's just a dead end.

Uppingham Surgery - Uppingham
DavidEvans4932
5/5

I’ve been attending the Uppingham Surgery occasionally for about six years. The service from telephone receptionists, on site receptionists, the dispensary, nurses, clinician and doctors has been excellent on every occasion.

I recently attended the surgery and spoke with Doctor Hussain. What an extremely helpful and knowledgeable person he is. And he is typical of every doctor and clinician who I’ve had a consultation with at the surgery - helpful, understanding and great communicators, every single one of them.

In six years, I haven’t had even one single experience that was less than perfect. It’s so nice to meet people who seem happy in their jobs and who are very friendly and so, so helpful.

Also, the infrastructure and organisation of the surgery’s operation is excellent.

Thank you so much for all that you do there. So impressive.

Uppingham Surgery - Uppingham
Kirstie A.
5/5

I have been going to Uppingham surgery for around 2 years since moving to the area. I have always been able to get a doctors appointment when needed. The receptionists are really helpful.
I’ve been for bloods on multiple occasions and all of the nurses and also my GP are lovely. Especially Wendy - she is an absolute angel and asset to the surgery.
They are always on time I’ve never been waiting more than 5 minutes.

My only slight negative comments would be the communication between appointments, referrals and next steps are not very clear but it is easier when you have the app. Secondly there are some medications which are red listed, so I’m unable to get my contraceptive FOC via the surgery - I have to buy it privately as it’s too expensive.

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