Universal Care Services Ltd. - Coleshill - Birmingham

Universal Care Services Ltd. - Coleshill is a company that specializes in home health care service. They are located in Coleshill, Birmingham, United Kingdom, with the address of Unit B, The Beeches, 37 Parkfield Rd, Coleshill, Birmingham B46 3LD. You can contact them via phone at 1675620000 or visit their website at universalcareservices.co.uk for more information.

One of the key features of Universal Care Services Ltd. - Coleshill is their wheelchair-accessible car park and entrance, making it easy for individuals with mobility issues to access their facilities. This is a valuable aspect for those who require home health care services and have difficulty moving around.

In terms of reviews, this company has 16 reviews on Google My Business with an average opinion of 2.7/5. It is important to note that reviews can vary, and it is always recommended to do further research and consider multiple sources before making a decision.

Reviews of Universal Care Services Ltd. - Coleshill

Annie K

4/5

Universal carers have been visiting my mum for a few weeks following a hospital stay. All the carers have been exceptional—respectful, kind and considerate towards my mum—and often going the extra step towards making sure she is happy and comfortable. I have given less than 5* only because the scheduling for the emergency response service has been somewhat erratic and not really suitable for a very elderly person who likes regular routine, but all my communications with both carers and office staff have been handled professionally and respectfully.

Julie Boltwood

1/5

Very poor care and hygiene. Some wear same gloves and masks for each visit. Office lied to hospital and told them they had no carer's so our neighbour could come home. While the paramedic could here them speaking in their language in the background telling them to say they'd all gone home. They smoke before going in the flat and they're constantly on their phones outside. I wouldn't recommend. Our neighbour had no choice he was told he had to have them.

Ruth George

1/5

Had these for my father in law, couple of nice careers one was rude, walked in didn’t introduce himself and said what do you want, didn’t sanitise used the same gloves to shower and do him a drink, didn’t respect his privacy in the shower. Co-ordinator (haleem ) very unprofessional no help when given information ignores it. Need to retrain some careers as sitting on phones when suppose to be doing stuff. Phil is one of the best careers he had . AVOID we had more stress with them.

debbie evans

5/5

Well most of the carers are lovely they work.extremely hard the problems and frustrations come with the office who apparently fail to understand continuity of care and the relationships between carers and clients I know how hard it must be to organise rotas but if you gave carers regular routes then the only change would need to happen when people go off sick or are an holiday.

Keira-angel Williams

5/5

Sandy was really lovely and easy to talk to.
Explained things well and done her job good

Maggie Crathorn

1/5

Poor Care, carers only staying for 10 minutes when it's a 45 minutes calls. No Masks or sanitising when asked around my very poorly mother who immune system is not good and has ended up in hospital due to there lack of care and attention. AVOID USING THIS COMPANY!!

Jj Ll

5/5

I know that all our care staff here are working under huge pressure. From a customer, your carers are all excellent, kind, caring and helpful. I have never had bad care and you are all FANTASTIC and UNRECOGNISED in COVID. Thanks to everyone who works or worked here in 2020

Tina meachin

1/5

My daughter receives mornin p/c the carer suppose 2 b era 4 half hour n she only era 4 10mins wen my daughter comes out the bathroom I ave 2 comb er hair myself n sometimes change er trousers round as they ave been put on backwards wen call the office all I get is as long as they doin their job its ok 2 leave how can u wash n dress some1 I 10mims
Not a good company