Tudor Lodge Pharmacy - Weston-super-Mare

Harriet D.

Very friendly and polite staff. Suggestion for improvement would be for the waiting queue; to clear the space where storage crates are currently sat (to the right of the queue) and affix heavy duty space saving benching for people to sit and move along before they reach the counter. The Pharmacy is well located and very convenient for patients, visitors inc deliveries.

Diana D.

Phoning and visiting surgery for and with elderly parent on 12th May. Reception quick to answer phone despite it being a Monday morning. The receptionist warm and helpful. GP in person appointment excellent: listened well, was compassionate, considerate and effective.

Andy C.

Usually really helpful, but sadly the pharmacist must have been having an off day, as they were rude and unhelpful. I was told that it was impossible to get a particular prescription as it was discontinued. I went to Boots who got it for me the next day. So it appears they just didn't care or couldn't be bothered.

C

Great pharmacy. Staff are always considerate and willing to help, and cope well when busy

Probably S.

Terrible phone system. Just to justify this review, I installed an app which redials automatically. I set it to redail 1000 times over the course of 1 hour. Every single time, the number was engaged. This means one of two things.

Firstly, the staff are accidently (or deliberately) leaving the phone off of the hook.

Or, they are incredibly busy. If this is the case then their current phone system is inadequate. To have no call handling system to inform patients that their call will be taken is archaic.

There's no reason a call handling system cannot be installed.

I can only imagine how much frustration this has caused to countless customers.

susan R.

Fantastic pharmacy. Responsive, had the product, an egg free flu vaccine…administered the same day. I can highly recommend.

K P.

Incredibly slow as they have to make up each order whilst you wait it can be the busiest pharmacy around with only 3 seats.

Anne G.

The staff at the chemist are lovely people and always willing to help . The delivery drivers are so lovely and bright and cheerful. I'm not at the surgery but I'm sure that they're all just as sweet as well