The Tardis Surgery - Stoke-on-Trent

Sandra Venables

I would like to say that my husband and me cannot thank everyone at the Surgery enough for their care of us both.

The Reception and Pharmacy Staff are first rate and help in every way possible.
There is a wonderful lady there too, named Carol, who is absolutely unmatched in her knowledge of all things clerical.
The Practice Nurse as well as all the other Nurses are truly fantastic and each Doctor is kind, considerate and professional.

Thank you for all you do.

Melissa Smith

As a family we have received nothing but the best care and consideration from all the staff clerical and medical at the surgery. The compassionate and professionalism shown to us has been and continues to be outstanding. Our thanks go to everyone at the practice. Getting through by telephone can be challenging but is worth it.

Parveen Siddique

I recently called the Tardis surgery. I was so pleased that I got through soon after calling and received an appointment on the same day. I visited my GP later who is always great at alleviating my anxieties and I appreciate the prompt action taken towards my wellbeing.

Neale Richardson

This surgery has steadily declined in the quality of service in the last 5 years. It has reached the point that the receptionists are now there to stop you from seeing the doctor or the nurse. They have restricted the number of appointments and only allocate on a first come first serve basis if you phone in and listen to the long winded and pointless messages being read out by a doctor who no longer works there. There appears to be no prioritising of ongoing or urgent treatment, even if you arrive at the surgery in agony! You are informed to just phone in. I stood in the reception whilst ringing the surgery only to be told all that appointments were gone in the time in took to get through approx. 10 minutes. When are they going to learn that they are there to administer care to their patients. Is it any wonder that A&E Services are overloaded with non urgent patients who cant see their own GP.

Dean Powell

I went to Boots chemist in Cheadle and my repeat monthly prescription was not there. This is a prescription of tablets that last a month. The pharmacist was helpful and gave me a 7 day supply and would look into it. I still had to pay the prescription cost and will go back in seven days for the rest of the tablets. Does this mean I have to pay again? This is not good! ? but has only happened to me on this occasion. I hope it can be sorted out without me having to pay twice.

I think the surgery should be open on Saturdays and there should be more GP availability. If you feel you need to consult with a GP urgently then this should be available. I feel that this should not be left to nurses to fill the gap who are not trained as GPS.

We should not have to contact the Practice to find out if test results have been received back from hospital. Once these are received the practice receptionist should contact the patient immediately and an appointment with a GP booked and NOT with a nurse. Receptionists should not read out test results on phone! These should only be discussed with GP so that the patient can understand and make sense of the results. They should not have to be kept waiting. This aspect of the service is poor and needs to be improved.

Blood tests should be done at the surgery on the day the GP recommends it. If walk in centres can do it then so can GP services.

I booking system on the website is not fit for purpose. You have to wait a few weeks to get an appointment. This is unsatisfactory and the clinical manager if there is one needs to work at improving this.

I like the Tardis Surgery, the doctors and staff but I think there needs to be an overhaul of systems.

Dean Powell

Michelle Clarke

I hope you are all managing ok under the immense current pressures. Can I just say that generally, the care I receive from the Tardis Surgery is second to none. Maria, Nicola and Zoe are just fabulous. Always helpful, professional, polite and friendly (despite I am sure coming under fire from patients on a regular basis). I am triaged appropriately and given the correct appointment for my needs. Whether that be a GP telephone or face to face appointment, an appointment with the nurse, or indeed, when no appointment available, I have been given an appointment with the extended hours service.

I know you are still under an inordinate amount of pressure on your time and services, but just wanted to pass on my heartfelt thanks for all that you guys do. It's not an easy job to be doing at the moment, I'm sure.

Lakeyy

They take ages to answer the phone when I’m number 1 in the que and they don’t forward my medication or compression straps to the right pharmacy, awful service. They give me attitude and don’t help me at all, I have to go the the hospital for help as my gp don’t help me worst gp I’ve ever been to

Ellie Clayton

I went to my first appointment by myself during covid times, as you had to go in on your own and I had just turned 18. I have always been very apprehensive about going to the doctors, and was even more so because it was my first time on my own. I had firstly been seen by an on call doctor/locum, at bradwell hospital (who was brilliant by the way) as they couldn’t fit me in with my gp. He immediately sent me for bloods, scans and x-rays, so I felt happy that something was being done! However, I had an appointment with my gp a couple of weeks later. Who was extremely patronising, rude, made me feel stupid for coming in, told me there was nothing wrong with me, told me my scan had been denied and said nothing will show up on my x-ray because there is “nothing wrong” with me. A week later something did in fact come back on my x-ray and have since been sent for further tests and I have spoken with specialists and surgeons. Can’t help but think how many people may have not found out about any health issues, because certain doctors at this surgery have not believed patients crying out for help when in pain and with clear physical abnormalities. Not to mention how it can permanently put you off from going to the doctors.