The Shrubbery & Riverview Park Surgery - Gravesend

Estelle Carver

Awful surgery doctor did not have any interest in my 6 week old daughter who is off her milk and not drinking, screaming in pain and has multiple rashes and dioreah. Saw GP he told me to carry on what I’m doing and give less milk but more often. Wasn’t happy so went to A&E where they actually took me seriously and listened to my concerns. Turns out my daughter has a CMPA Cows milk allergy and is now on prescription only formula. This doctor fobbed me off twice and had no concern or care for a child. Avoid!!

Terry Williamson

Dreadful practice I’m not even convinced that they employ many doctors as it’s impossible to actually see one . I’ve been there several times to see the nurse or the pretend doctor ie a nurse practitioner and I have yet to see a single other person in the waiting room so clearly no one is getting to see a doctor . . I was due to have a call back from a doctor and the earliest they could call back was 7 days later and even then they didn’t bother to call back and I had to call the reception again and eventually one bothered to call back and then I was prescribed medication that had been discontinued . As soon as current treatment is finished I’ll be looking to change practice .

Clare

I think the receptionist are lovely and helpful,I feel totally let down by the drs,they don’t look at you when your talking, they make me feel like I’m wasting their time.Went there today in floods of tears needing support and the Dr sat in silence and offered no conversation and asked me what I wanted from him,came out feeling worse than when I went in

Derek Bentley

Since moving to my new GP surgery, I’ve realised how truly incompetent this surgery is, from the management to the doctors.

Please, anyone, for your healths sake, consider the GP surgery around McKenzie Way or Kings Farm.

ps. some GP’s at this surgery earn £180k+ a year

Joshua Reynolds

Can't remember the last time I actually saw a doctor here.
Apparently you ring at set times for an on the day appointment, but like magic all appointments have gone in less than 30secs.

Save yourself some time and just ring 111 and tell them your GP says they have no appointments.

hardeep chand

If I could leave 0 stars I would. I have developed a lump on my neck and have been trying to get an appointment for the last three weeks. I've been put on hold for an hour each time to be told to ring back. Along with the lump I have been experiencing other symptoms such as weight gain, hair loss, extreme fatigue and yet I'm not an priority. It could be something non malicious but I wouldn't like to take that chance! I am unable to still make an appointment. I am absolutely fuming will be making a formal complaint!

Brunet

I been treated very badly by the receptionist for been member of European Union. I was trying to transfer my GP what a bad idea! Today I was a victim of xenophobia for the first time. They tried to make things difficult for the application, I AM A PERMANENT RESIDENCE been living in this country for almost 12 years. They asked for proof of when I arrived in the country, how can I still have it? Why not ask for my resident card? Only bad reviews about the receptionist, I am not surprised!

yt gd

useless doctors surgery can never get an appointment and the receptionist are completely rude and good for nothing