The Goodwood Health Club - Chichester

Tom B.

Staff are lovely but……Looks ok on the surface but when you start to look closely at cleanliness, the pool and changing rooms are in poor condition despite having been recently redecorated. Scum around the edge of the pool, missing and broken tiles, matting everywhere. Hot tub has visible mould and green around the edge. Ceiling is bubbling and starting to peel due to condensation. Showers are in general state of shabyness with rusted fittings, broken enclosures and mould starting to show in the cracks. I’m sorry but the free coffee is Not worth the £110 per month membership which has increased every year for the last 3 years when the facilities are to this standard. Happy to increase fees but not maintain the facilities.

Nicolas P.

Staff are lovely and my mother absolutely adores the facilities here (she's the member )the only gripe I have is the outside for a posh place looks incredibly tired and really needs some decent maintenance, a bit of wood stain and new wooden panels wouldn't go a miss 😁

Chris W.

Stayed at the hotel and thought the spa was very good. The changing rooms are clean, there are plenty of good sized towels, the pool is good, and clean. Both the sauna and the steam room were good. The best bit was a truly superb aromatherapy massage given by Veta. My wife was also very impressed with her reflexology but unfortunately didn't get the therapists name.
We enjoy the hotel and the spa and hope to return.

Yasmin K.

Recently joined the Goodwood health club as a member.
Love the facilities and the classes. The only thing is the kids times in the pool - it can become a bit crowded with children and no swimming lane for everyone else. Can be a bit disappointing when you arrive to not be able to swim

Poppy H.

AVOID – SHOCKING CUSTOMER SERVICE!

We booked the ‘Goodwood Spa Day’ for our best friends hen do.

The spa day cost £170 – advertised that you can ‘enjoy the best of Goodwood Health & Wellbeing for THE DAY’ and ‘we've got everything you need to REST and RESTORE.’.

We booked a Sunday spa day to finish off the hen weekend with a RELAXING day at a posh spa! We were told in advanced that children swimming lessons would be on that day from 10:00 – 12:00. Knowing this we were happy to book and we purposely booked our treatment for the morning session so we could then have lunch and enjoy the afternoon in the spa area to ‘rest and restore’.. 24 hours before the spa day and outside of their cancellation period (of course) we were told children swimming lessons were on from 9am – 5pm!! THE WHOLE DAY!!

This meant that no matter what time you went into the pool area there were parents sat watching their children on the sunbeds, children shouting and running around, the pool was taken over by lessons only leaving a small area for lengths, parents sitting by the side of the pool in groups chatting or on their phones, and generally it was a very unrelaxing and uninviting atmosphere.

When we got to the spa we were supposed to get free sparkling wine on arrival. This never happened.

The package came with access to Goodwood Parkland, that was closed on the day of our visit.

When we spoke to reception about the swimming lessons and what we had been told the lady was so rude, unbothered and said ‘well I don’t know why you were told they finished at 12:00 because they don’t’ no apology, no glass of wine to soften the blow NOTHING. She could not of cared less.

The package included a ‘Wellbeing face & body infusion’ treatment valued at £110, which was lovely. The therapists were all SO lovely and thankfully for them each of us got to enjoy 1 hour of the horrific day.

Effectively we paid £60pp to walk into the pool area and after 10 mins of not being able to enjoy the facilities or even hear each other speak we left.

Having now emailed Goodwood to discuss the day we were offered a complimentary weekday visit to the pool facilities, one guest comes from Southampton and comes one from London so it wouldn’t work for us and the spa day was booked for our friends hen do – it was meant to be special, the spa knew this, so a weekday visit to the pool doesn’t change the terrible disappointing ending to the hen weekend. When we declined the weekday pool visit we were offered a £20pp refund – Im not sure how Goodwood think £40pp to sit for 10 mins in a crowed loud pool area is acceptable.

We have no issue with children and it was not their fault at all, had we known lessons were all day we would not have booked. We would of booked a cheaper spa day, we pushed the boat out ad booked an expensive spa day to make it special for the bride to be! This was not the vibe we were sold by the spa nor the vibe I think most people would be after for a way to rest and restore!

Its now 9 weeks later and we are yet to receive the £20pp refund..

Shocking customer care, shocking service on the day from some staff and very disappointing from Goodwood.

Rich F.

The food is nice but it can be pretty slow, the pool area is always a bit too cold to be a nice place to spend time in.

Lisa C.

Came to have a facial and pedicure today.
Hannah was lovely the treatment was amazing my face looks so much better after it. Feet are pretty .
Spa was peaceful and quiet, staff lovely great to see my friend Tara is a manager there now bonus !☺️ reception meet and greet always friendly love this place. Thank you everyone.

Chris G.

I joined in February this year, and I'm disappointed with the facility's general hygiene. The pool, sauna areas, and changing rooms are poorly maintained. The jacuzzi is one of the worst I've experienced—it's poor performing relative to modern standards, small and often overcrowded. Additionally, the child policy is poorly managed and overpriced. Many of my friends with kids have stopped attending, and we're choosing other venues instead.

The recent membership price increase is unacceptable given the lack of value. If the money were reinvested into improving the facilities, such as maintaining a clean environment and upgrading the jacuzzi, it might be justified. Unfortunately, this isn't the case. The gym equipment is also inadequate, lacking essential items like a bench press and squat rack, forcing me to go elsewhere for a decent workout.