The Fryern Surgery

Please do not let the negative reviews put you off Fryern Surgery. I have been a patient for 14 years and on the two occasions that I've been unhappy, I contacted the Practice Manager with my concerns and it was dealt with swiftly and professionally. It really isn't fair to name a doctor and give a negative review online without giving the surgery an opportunity to investigate. Having only met someone once is not reflective of how they are. Also we are only hearing one side of the story. Naming a doctor the way the complainant did is wrong and damaging. Fryern Surgery has been excellent to my family and I. We have never been refused an urgent appointment. The receptionists, nurses and staff have been excellent with great people skills. My family and I have seen Dr McKenna many times over the 14 years and she has always, without exception, been respectful, cheerful, kind and compassionate. She even visited me at home when I was seriously ill. Her care and support over the years has been invaluable to my family and I and we shall always be grateful. There are many genuinely caring doctors here and I highly recommend Fryern Surgery.

Absolutely fantastic surgery, easy to get an appointment, GPs are all friendly, approachable and listen, and reception staff are kind and also listen. Honestly couldn't fault Fryern Surgery, and when I hear others' experiences with different surgeries it makes me wonder if we're even on the same continent!

The worst surgery our family has ever encountered. Let my father down badly and was told he had panic attacks when he was in fact in respiratory failure and close to death. In death they promised paperwork would be completed by the Monday and then it was not and we were lied to and told paperwork would be another day to complete. Zero compassion or care for the patient or the family in difficult times. Avoid this surgery they do not care!

I had severe abdominal pain and was seen by a GP the same day. They then organised a referral to the Gastro department which was booked very promptly.

Certainly one of the better practices. Staff, front desk and GP's always helpful. Phones answered efficiently too!

In my experiences here, I have had great care and attention. Receptionists have been freindly and helpful. The doctors, pharmacists and nurses/phlebotomists have all been kind, understanding and caring

I'm now getting my issues investigated it is taking weeks to get appointments when sticking with one doctor. Thank you Dr Ward