The Bay Medical Practice - Sandown

Address: Broadway, Sandown PO36 9GA, United Kingdom.
Phone: 1983409292.
Website: thebaymedicalpractice.nhs.uk
Specialties: Public medical center, General practitioner.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom, Appointment required.
Opinions: This company has 111 reviews on Google My Business.
Average opinion: 3.4/5.

📌 Location of The Bay Medical Practice

☎️1983409292

⏰ Open Hours of The Bay Medical Practice

Monday: 8 AM–6:30 PM
Tuesday: 8 AM–6:30 PM
Wednesday: 8 AM–6:30 PM
Thursday: 8 AM–6:30 PM
Friday: 8 AM–6:30 PM
Saturday: Closed
Sunday: Closed

The Bay Medical Practice is a public medical center located at Broadway, Sandown PO36 9GA, United Kingdom. The practice can be reached at 1983409292 and their website is thebaymedicalpractice.nhs.uk. The Bay Medical Practice specializes in general practitioner care.

Accessibility

The Bay Medical Practice is wheelchair accessible, with a wheelchair accessible entrance, parking lot, and restroom. They also have a restroom available for patients. An appointment is required to be seen by a doctor.

Patient Experiences

The Bay Medical Practice has received 111 reviews on Google My Business, with an average rating of 3.4/5. Patients have praised the Shanklin clinic for providing excellent service and making them feel like private patients. One patient even noted that their GP, Dr Sreeshyla, was the best looking doctor they had ever met. Another patient appreciated the advice they received on managing pain at home through exercise. The staff at The Bay Medical Practice are also noted for being friendly and easy to contact during appointments. Communication is clear, with everything explained in terminology that patients can understand.

Recommendation

If you are looking for a medical practice that provides excellent service, clear communication, and accessible facilities, The Bay Medical Practice is an excellent choice. Their website, thebaymedicalpractice.nhs.uk, has more information on their services and how to become a patient. Contact them today to schedule an appointment.

👍 Reviews of The Bay Medical Practice

Stephen Wyatt

5/5

Totally satisfied with the Shanklin clinic. I feel like a private patient. They arranged for me to be checked out really quickly at the hospital. Special thanks to my GP Dr Sreeshyla for arranging my appointments. Also Dr Sreeshyla is the best looking doctor I’ve ever met.

Kayleigh Richardson

5/5

Very good service!
Felt like I left the appointment with excellent advice on how to manage the pain at home by doing exercise.
Very friendly and contactable during the appointment.
Everything was explained in a terminology I understood.
A very valued member of the team 😁

Evie Penn

2/5

I phoned today to try to get some help due to the mental health nurse I spoke to during an appointment 3 months ago never calling me back as planned, after waiting a month for the appointment; then my e-consult 2 weeks later about it being misread & dismissed as me trying to book/amend an appointment.

Due to disabilities & mental health, I really struggle with phone calls, but felt I was left with no option, despite the distress it causes, & anxiously phoned today after already being in tears over it.

The receptionist said in regards to the mental health nurse not calling me back: 'yeah, she's had stuff going on' - that was it - not 'I'm sorry about that, she's had stuff going on but someone should have contacted you' ? & she asked me if I'd chased it up before now.

I explained I really struggle with calls & advocating for myself, that I had tried via e-consult, but that was incorrectly read so I had been stuck until finally managing to call today, but her tone was very unempathetic & felt like I was being challenged on why I hadn't called to chase up sooner, when it took all I had to do it today.

I said I know it isn't your fault, but I need help, is there please someone who can help me, & I got the general enquiries email address. I came away feeling as though my disabilities are no excuse for not chasing them up on the phone, which is incredibly hard for me, but a mental health nurse & practice can not call back a patient about their medication as planned because they have 'stuff going on'. Me too, & now I've also been crying since the phone call because they made me feel so low & stupid!

They make so many mistakes their end, then make you feel like a complete idiot for them, when often with mental illness & social difficulties etc, you already feel that way. Who knows when I'll next be able to make a phone call again, it made me fall apart & proved to me there is no use in even trying..

Chris Moorman

5/5

The receptionist (shirley) was really helpful and went to great lengths to get me in contact with a doctor and after a few phone calls she did.i don't think they get the credit they deserve in the difficult positions they are put in sometimes. A VERY GRATEFUL AND HAPPY PATIENT .

Dom Page

5/5

I have been to sandown medical center twice and both times have been very good. Miss Nneka Okonkwo is incredibly insightful, clear and kind. I have had shoulder pain for over 10 years and have been diagnosed differently each time I went to the doctor's but after 1 experience with miss Nneka she diagnosed me properly which has been invaluable. I definitely recommend this Center and miss Nneka Okonkwo for help with any issues regarding muscles or skeletal problems.

John chessum

5/5

My wife and I have had enormous help whilst using this practice.The staff have been very helpful and a pleasure to deal with. In particular our thanks go to Dr Cule and Cathy Pears MSK. for their superb care.

J Navarro

1/5

Very disappointing. We went to book an appointment. They redirected us to call 111. We did. After many calls with 111, they said the medical practice should have offered us an appointment instead of redirecting us to them. They advised to be there the next day between 8:00 and 8:30. We did so. They couldn't offer any appointment and told us the doctor would call back. We missed the call and called them one minute later. They told us the doctor would call again. That never happened. We called them back and they said they ran out of appointments and we had to be there the next day at 8:00. We had to miss one day of work because of this, and they were expecting us to miss another one the next day to repeat the whole process. We decided to go to the hospital instead, because we couldn't afford to miss days of work just for the sake of it. Absolutely useless.

Julie Baker

1/5

I rang the surgery this am as I had something in my eye I asked the receptionist if there was someone who could have a look for me the receptionist then said excuse me I repeated again she then said I will give you a phone number for emergency Eye clinic so I then rang the number that was given thinking it was on st marys hospital awaited for a ring back which I received they said they would have to assess me to get a gp to ring me back but then found out it was in Manchester so what a waist of my time when a receptionist could have said go to hospital receptionist need to be more polite to patience and not give out numbers that are not on the iow but I ended up going to the hospital I am discussed with this surgery