Temple Street Dental Practice - Oxford

anne psaila

I’m so lucky to have found this practice when we moved to Oxford 7 years ago. My dental health has improved dramatically since I came under the care of Dr Roberts. From having several fillings & needing regular professional cleaning I have been taught to look after my teeth by a system of preventative instructions at every visit. The Practice is very Pleasant & I do not dread dental checkups anymore, treatment is prompt when urgent & I have never had cause to complain. I rate Temple Dental Practice very highly.

Juliet Strother

Bhavani, the dental hygienist, is brilliant. She is always so patient reassuring and informative. She has helped and inspired me to really put the effort into looking after my teeth and gums. I wish I had had her care years ago. Feel very grateful to have her care now.

Beatriz Lopez

I booked an appointment at Temple Dental to see a dentist, but my experience was far from satisfactory. Upon arrival, I had to wait well beyond my scheduled time. Additionally, I was charged £75 for a hygienist service I had not requested, on top of the £80 I had already paid. This extra charge was only mentioned to me after they suggested I see the hygienist before my dentist appointment. Since no one informed me of the additional cost, I assumed it was part of the service. When I inquired, the receptionist claimed it was a mistake due to confusion—hardly a reassuring explanation--and that I had to pay regardless.

While I waited, I overheard two other patients encountering similar issues, which suggests a significant communication problem within the clinic. The customer service, though not terrible, is inconsistent. Different staff members gave me conflicting information, and when I questioned the extra charges, their attitude turned quite rude.

The dentist herself seemed indifferent, offering insights no more valuable than what I could get from ChatGPT for free. She was also unnecessarily dismissive toward her assistant, which I found quite odd. The receptionists were passive-aggressive, patronizing me when I asked about the £75 charge, and they weren't even aware that X-rays cost £30—I had to remind them to add it to my bill, twice.

The hygienist, while competent, did confuse her patients but at least offered useful advice and listened to my concerns. Despite this, the overall experience was poor. The clinic, both in person and through their website, seems unprofessional. The only reason I’m giving it two stars is because of the hygienist’s effort.

Aishah Wahab

My partner had a dental emergency and thankfully, we were able to book a same-day slot as an emergency NHS patient. The team is very punctual and wait time was very minimal. Dr. Alex was thorough during the examination and explained clearly to us what the issue was and how to treat it. We could not have had a better experience (bonus point for the beautiful lavender out in the garden!). Thank you to the whole team!

Daniel Emlyn-Jones

An efficient no-nonsense service. Extremely friendly reception team. My dentist was courteous and efficient. My NHS parient membership lapsed but they very kindly took me back. Competitive price for the hygeinist.

Angela Lai

Thanks to Dr Alex at Temple St Dental Practice! I had my fillings nicely done even without feeling numbness of the injection or the procedure, it was all completed seamlessly and efficiently. Highly recommended!

Jackie

A great dental practice. The receptionist are helpful and kind the Dentist are all brilliant. I’ve seen different ones and they are all good as is the hygienist I always and pleased with the work I have done. I have just had reconstruction work on an old milk tooth which has gone very well.

SANTOSH KUMAR

My experience was quite disappointing. As an international student, I found myself in a difficult situation when I developed a gum infection and had no idea where to turn, especially since the NHS is often slow to respond. After searching online, I found a highly-rated dental clinic and paid £50 upfront for an appointment. I was relieved to get an appointment the next day.

The dentist I saw was professional and explained the issue clearly. I was advised to get an x-ray and to have the infected area cleaned, which would cost an additional £95. Despite the expense, I agreed, using my hard-earned savings because I was in severe pain and desperate for relief.

After the procedure, I was told to take painkillers for a few days, which I did, hoping it would be enough. However, the next day, the pain in my jaw became even more intense than before. When I called the clinic, I was told that the doctor was fully booked until September, and if I wanted to see another dentist, I would have to pay again.

This left me with some serious questions: Why wasn’t I prescribed antibiotics to treat the infection? If the initial treatment didn’t resolve my problem, what exactly did I pay for?

Based on my experience, I recommend contacting weststonebridge dental. As an NHS patient, I was able to get a next-day appointment at a much lower cost of £29.