Swanland House Residential Home - North Ferriby

robrusselluk

Mum was in the care of Swanland House for just short of 4 years before she passed away in November 2024. The care she received in those years was first class. The team at Swanland house were so caring and attentive towards mum and I will be forever grateful that her final years were filled with love and peace.. Rob & Lyn Russell x

Michael S.

My father was resident at swanland house from Sept 2021 to Sept 2024.During that time his care was excellent.Swanland house is a lovely place,always clean &tidy with lovely friendly staff who do an excellent job at looking after the residents. My father enjoyed his 3 years in swanland house.A big thank you to everyone at swanland house.

Ian H.

Swanland House and the team that care for the residents are first class.
My Aunt has been a resident for many years and she loves the care and attention she receives.

Emma P.

I highly recommend Swanland House to anyone looking for residential care. My father spent a very safe, comfortable and happy year living at Swanland House.

When Dad went to live at the home, all the staff (management, carers, cooks, etc.) worked hard to ensure that he felt at home within a few months. They were keen to make his surroundings and his way of life in his ‘new home’ personal to him, involving both Dad and us, his family.

The knowledge and skills of the carers were of a high standard and they dealt with Dad’s changing medical conditions and needs very professionally. They cared for Dad with affection and humour. This was achieved during what must have been very challenging circumstances for them due to the pandemic.

Both management and carers were always very friendly and helpful to myself and my siblings. They helped us to communicate with Dad as often as we wished, no matter how busy they were.

All of the above also gave us enormous peace of mind while we were unable to visit Dad due to Covid restrictions.

I can’t thank the team at Swanland House enough for the care and kindness given to my father. They truly are special people with exceptional skills and knowledge. They provide an excellent home and care service for vulnerable people.

Swanland House is clearly very well managed and has high standards. I wish it, and its team of staff, every success in the future.

Howard Y.

My Mum is currently a resident at Swanland House, the amazing care and treatment that she has received so far has compelled me to leave a quick review.

Lindsay and Josh who manage the home are very committed to making sure everything is taken care of, down to the last detail. It was very comforting to learn that they have also been working there for many years - I think that says a lot.

ALL of the care staff I have met are simply inspirational, caring people and it's plain to see that they aren't just there to get paid, they are there also because they truly care, it's evident in the special relationships they have with the residents, the way they smile, the way they include each person and create fun for them.

If you are seeking help for a loved one I would highly recommend talking to Swanland House.

Thank you so much for the help you have given my Mum and our family in this difficult time.

Susan

My mum was only at Swanland House for 2 months, but the care and attention she received was exceptional. She was 100 yrs old and quite frail, but able to converse and enjoy the company of others. I moved her from her previous care home due to lack of care, attention and empathy where she was very unhappy. During her time at Swanland House, she was a different woman. She never wanted to go to bed as she was enjoying the company of others!! The staff are so caring and understanding and nothing is too much trouble for the management. I would not hesitate recommending this care home to anyone. The worry and any issues I had were lifted from my shoulders, as I knew she was very happy. Thank you to all the staff.

Lucy R.

Would give 0 stars if I could. This review cannot be flagged as false or misleading as I have a full safeguarding report to substantiate it and you can also read their latest inspection on the council’s/CQC website, which is concerning at best. This is why I have waited until now to leave this review so Swanland House cannot request for it to be removed as hearsay or slander, as this is now FACT in black and white. My grandad was in swanland house for 10 days and within that time he was hospitalised for septic bed sores, clinical severe dehydration and a severe UTI. Sadly he died and a subsequent investigation by the CQC and East Riding Safeguarding found Swanland House to have neglected his needs and failed to provide substantial care for him. Josh the manager and Lindsay the registered manager categorically failed in the care provided and were unable to even provide the safeguarding inspector with the legal documentation required to operate as a care home. They even told us as a family they had called my grandad’s GP multiple times to address our concerns about his deteriorating health, however the findings through the thorough investigation by the safeguarding team found this to be false. Do NOT entrust your loved ones into their care. We trusted them and they failed us in every way possible.

Please feel free to read the latest safeguarding and inspection report done by East Riding Council in May 2022, following our concern for the care in Swanland House following the death of my grandad. There are some serious issues and I would advise you to read the report carefully before deciding to place your vulnerable relatives here.

Julie A.

Nice small friendly care home. rooms are clean and tidy, staff are really good with the clients, can call in anytime - just changed hands so the new owner is busy redecorating and putting new things into place. does not have a quick turnover of staff - the manageress has been there 20 plus years.
large garden which I do hope the new owner could fence some in for the clients to sit in safely.