Staffordshire And Stoke On Trent Wellbeing Service - Stafford

Trixie

Recently emailed this company due to their online referral not working. Didn’t acknowledge my email or answer my questions. Ended up calling which the staff , explained calling behalf of patient who has learning difficulties due to the online self referral not working. Which I had emailed In. Staff weren’t very helpful she advised me to go online, which I had explained on the phone I had already done. She didn’t believe me and tried it herself. Then advised me to get the patient to call back who has learning difficulties to do the self referral their self. They would have to engage with the staff when having therapy. Found this comment very insensitive and not unprofessional. Took the world of information off me regarding the patient. Had I know she wouldn’t have assist me I wouldn’t provided her the information I had. She then mentioned report the issue to IT. You would think their online site would be monitored regularly for this sort of things and also make their process more friendly for people who have learning difficulties.

Becky T.

Dreadful. First time the lady was feeding her cat in the background and tidying her house. Second time told them everything was waiting for complex care then discharged from the service and told to use the autism service, they knew nothing about it. How hard it is to get help for OCD and anxiety? Never again don't waste your time it's more stressful than it's worth

R P.

Very good service. I have had excellent support from Keven and Tony who have listened to me, empathised, and provided both practical help and knowledgeable advice. Communication has been prompt, and any signposting for more specific advice has been very helpful. I would recommend this service to anyone in Stoke-on-Trent, Staffordshire, you are supported as a person and not just a ‘number’! Thank you 🙏🏻

Clare H.

Such a poor service. I self referred via my doctor months ago. Had a phone assessment and the lady said she'd taken it to her meeting on the Monday to see how they could help. Nothing for weeks now. You'll be suicidal before you get contact from these guys.

Julia O.

Excellent service. Jake has been extremely helpful with his expertise, but most importantly very understanding and compassionate. A real credit to the service. Thanks a bunch!

J. T.

Is this for real?
Or just some kind of joke to appease patients who've fallen through the system.
Seriously underimpressed with the service I received

User J.

Felt worse after assessment and tbh I understand why the suicide rate is so high in UK if this is the "help" that the services offer and people in need receive
1/10 service would attempt to kill myself again after talking to and dealing with them

louise M.