St Stephens Health Centre.

I have nothing but a positive things to say about this practice. The e-consult forms are extremely effective and efficient - every time I have submitted one I have quickly been contacted by the surgery either with a call from the Dr themselves or with a notification about an appointment to see a Dr. Every Dr I have met here have been fantastic - they have listened to me and I have felt heard. I am also very happy with the outcomes from the appointments. I never usually leave reviews...unless something negative happens but this time is different...each time I have contacted this surgery I have been amazed by how quickly I have been seen - so much so that I felt the need to leave a positive review. Thank you!

This is my GP practice and it is generally working well for me and my family when we follow the process. The medical and administrative staff are professional and courteous. Of course appt availability can be a challenge for near term needs, but I often get to see someone within a week (two at the latest).

The surgery has always been excellent for me with my healthcare and my daughter’s. The doctors are all really lovely and always seem caring, understanding and empathetic. They have referred when needed. Perhaps it’s sometimes hard/takes a while to get an appointment but that’s the same everywhere at the moment I think. And I must admit some of the reception staff arnt always as helpful as you might like. Generally I’m very impressed and feel glad to be near a good one.

I recently had the pleasure of speaking with Debbie from the NHS, and I couldn't be more grateful for her exceptional support. From the moment the conversation started, Debbie was patient, attentive, and genuinely concerned about my needs. She went above and beyond to ensure all my questions were answered clearly and provided detailed information with such professionalism. Her friendly and compassionate approach made the experience stress-free and left me feeling well-supported. Thank you, Debbie, for your excellent service and for making a difference!

Let me start by saying that the GP's are great, I have never had a problem with any of them. However, the reception staff are so rude and unhelpful. Brenda especially likes to get herself involved just making matters worse. I have never met receptionist with such a stinking attitude. Clearly to work in this surgery you need to have a diploma in being rude and incompetent. They wonder why so many people are annoyed with them it is because of their unhelpful attitudes. If the owner would like to discuss this further please feel free to get my details off your system. I will look forward to hearing from you

I did request for face to face appointment and they told me to do online consultant. Which is absolutely rubbish. Why we can't get an appointment on the go or book over the phone? I don't prefer to do online consultancy. I like to go to gp or have an appointment over the phone

I never had any issues with my gps here, they all really good. but lately the reception staff are so rude and the way the speak to you, you can feel they can't be bothered to speak or find out things, lucky i was on the phone because if i was in person think i wouldn't be able to shut my mouth and tell them about themselves. Sort it out please..

Most of the receptionist are rude, they are either not given adequate training or too lazy to do their job! The booking system for appointment is capped from 8.10- 8.30am, so it's almost impossible to book an appointment! This surgery will definitely cause further stress to those that require assistance or help (vulnerable adults). On a lighter note, the Drs that I've seen seem to be okay and helpful. IMO the receptionists need further training on manners and standard surgery procedures!