Specsavers Opticians and Audiologists - Ormskirk - Ormskirk

Gary F.

I had a very pleasant experience from being greeted on entry to the store to being assisted in choosing my new reading glasses. The staff are very professional, helpful and friendly and are a credit to Specsavers. Thank you!

Christine M.

I was seen as a walk in and despite the appointment already being 10 mins in, I did not feel rushed. The optician was informative and explained my sight test to me in detail. Big shout to Matthew who helped me choose my glasses (he was very patient), and also Natalie who was very helpful when my partner went in to collect his. Both very pleasant members of staff. I was disappointed on my return to collect glasses as I was expecting my appointment to be with Matthew, after all he was the one who did the measurements - I do think this should be followed through as continuity of care goes a long way -I was seen by an inexperienced member of staff and have since had to return. I have given 5 stars as the test was thorough, good choice of frames and staff go out of their way to help!

Rimsha

The loveliest staff and service ever. I’ve been putting off making an eye appointment, nerves getting the best of me! But so glad I did. They went above and beyond - next time will get the staff members names as they were amazing. Couldn’t have done more for me - thanks so much!

Joanne B.

Customer service is definitely NOT one of the Ormskirk branches strongpoints and, as a result, I will not be giving them my custom again.

I rang the branch to ask if someone could email my opthalmic prescription to me and was promised a manager would call me back (this did not happen) I then emailed the branch with the same request and no one from Specsavers has bothered to contact me.

Not acceptable Specsavers- Not acceptable at all

Carol H.

Helpful staff, prompt appt, thorough eye check. New frames needed best shape frame explained well by a member of staff to fit my needs.

A S.

Waste of time. Booked in online for a kids eye test, clearly stating age of child. Was called by the store to e day before to reconfirm appointment, GP and date of birth. Then got a call less than an hour before the appointment to say they couldn’t do it and child would need to be reviewed at a hospital before the age of 5 which is incorrect information. Either the staff don’t know what they are doing or the optician couldn’t be bothered that day! Waste of time, money and energy when travelling in to ormskirk is already a nightmare!

Johnny E.

I was prescribed incorrect strength contact lenses as part of a free trial by a practitioner who quite frankly was rude and very off hand in her manner towards me.
It was only by chance that I didn't drive during this trial due to temporary mobility issues otherwise I'd have been driving with defective vision with possible dire consequences.
Avoid this store if you require correctly prescribed contact lenses.

Hannah D.

Was offered an appointment time that didn’t work for me, was offered an alternative time. Arranged childcare as I can’t take a pram upstairs (where the eye tests are taken) and I can’t have an eye test with a ten month old sat on my knee. Arrived for the test to be told I’d missed my appointment as the appointment tome who h awas initially offered had been logged. No other appointments available that day. Complete waste of time.