Specsavers Opticians and Audiologists - Bradley Stoke - The

Ben B.

Sarah the optician was great and found me the perfect contact lenses for my eyes. Grayson was really patient and taught me how to get them in, other Specsavers store wasn't so patient so I didn't succeed 3 years ago. Quick appointments and on time too. 1 star removed because it took them a bit of time to get the right lens for me.

Kathryn P.

The optician was amazing! as he really put me at ease as I’d been having headaches and eye pain but was reassuring that my eye health was fine but definitely needed glasses. And Asha the lovely lady who helped me after was just as amazing I really was grateful for their service and kindness, Asha took the time to help me and went above and beyond even though the shop was very busy on that Saturday afternoon, she was kind welcoming and great at her job. So wanted to say a big thank you!

Pearl

I went to visit a friend wearing my disposable contacts and ended up having to sleep over. I did not have spare contacts or my glasses and I cannot see without either. Went into a Specsavers and although the 1st person I spoke to was telling me about a 10day wait, her colleague was extremely helpful and they managed to immediately give me emergency contacts to get back home and be able to drive. Best customer service experience
Thank you Specsavers

Pendzsi

I recently returned to have my eyes checked out after the glasses I had done here a year before have started bothering me. I was told my prescription is wrong and I need new glasses. When I went to pick my new glasses up I mentioned to the lady dealing with me that the image in one eye is not very clear. I was advised to wear them a few days to allow my eyes to get adjusted. I had to return within 2 days as I couldn’t see with them, they were making me feel sick, dizzy, disoriented and faint. I had my eyes checked out again and informed the prescription is a bit weak so I handed my glasses in to have the lenses changed. Ever since I picked up the new glasses with the most recent prescription a few weeks ago I am experiencing the same symptoms I had when I initially went back for a check. I returned yesterday to seek advise and further checks potentially only to be told that even though I’m within my 3 months from ordering my new glasses nothing can be done as I have already had one recheck and my prescription changed after the initial check and I was advised to go to my GP. When I expressed my frustration about how unacceptable this is as I have paid a lot of money for these glasses only to be told to go somewhere else for further checks the response I received was “well we can give you a refund” and was told that I’ll get a call back from the manager who wasn’t available at the time of my visit. This customer service is absolutely shocking and disgusting. I will be coming back for my money and will never even think about ever returning to this place ever again!
UPDATE - a week later: I’ve been offered another consultation despite first being told upon my return that I wouldn’t be able to book one as I’ve already had one which resulted in my prescription being changed. I had this booked for the earliest possible time I could attend which was 3 days later. The following day I was called to confirm
I’m still attending the consultation I booked less than 24 hours prior to the call. Really!? I just went ahead and booked with a different company and I went back for a refund. The person I spoke to hasn’t asked me one single question about why I am returning the glasses and if there is anything they could do to help. No questions at all! I was just told to take a seat and someone will come sort the refund. I got my money back and left. This shows the lack is respect you lot have towards your customers. You need to get off your high horse and stop thinking sales sales sales. There are people with serious eyesight issues out there who need your expertise and put their trust in you. Based on my experience you only care about taking our money!

jcy's

Totally discriminated against, yes I rang to book an appointment, so I could pay private, not to be told, are you sure you have a problem, and these are not free? Very bad customer services

Ryan A.

I had a hearing test appointment on 26/02/25 where it was identified I needed to have ear wax removed.

I had this removed on 26/03/25 and had another hearing test booked for 02/04/25.

I received a telephone call prior to my appointment to confirm some information, and it was agreed that the appointment was confirmed and going ahead.

I travelled 60 minutes to and from my appointment on 02/04/25, taking time off of work to attend, to be told that my appointment had been cancelled but they could not tell me why.

I have left the store without having my hearing test which I had booked. I am left out of pocket for fuel and loss of earnings, and lost one hour in travelling due to the incompetence of their staff.

This is extremely frustrating and completely unacceptable.

Jane L.

Not a positive experience today when I arrived to collect my Sunglasses. My receipt clearly shows that it was Sunglasses which were ordered, I had chosen them from the Sunglasses display. Very disappointed that prescription had been made up with clear lenses. Have used this branch before for glasses but now have lack of confidence in this store.

Jess W.

thank you to terri who was was the most lovely flexible employee and saved my day when i needed contact lenses in an emergency!