Specsavers Opticians and Audiologists - Alcester - Alcester

Dave K.

2 or 3 visits since last October when we both got new specs, just for minor adjustments to the fit.
Excellent service initially, and on every occasion since. All the staff are very welcoming and helpful, and the attention and support is at least equal to what we had in a very posh and expensive "independent" before we moved to Specsavers.
Neither of us "needs" another pair of glasses, but we decided to treat ourselves yesterday, and Charlie intercepted us just inside the doorway and asked if she could help. Brilliant again.
Nothing was too much trouble, and she spent ages helping and advising until we decided what we wanted, with commendable knowledge and expertise from one so young. (She looks about 18 to me - but I am 82, so everyone under 40 looks young!!)
She then took great care to measure for the new lenses, and explained the various options and prices. She even advised against a more expensive lens for my wife, as there would be little or no advantage with her prescription.
As I said before, this is the level of care and attention we always receive in Alcester, and we can't recommend them too highly.
(We have no connection with anyone there, other than as very satisfied customers.)

Donna M.

Fantastic customer service. Saw Andy who kept my 4 year old at ease during a glasses fitting even though it must have been excruciating spending almost 40 minutes going through different styles for her to just stick with the ones she had 🤣 he even found a pink case for her which made her day. Will come here again when her prescription is due 😀

david M.

I visited Specsavers Alcester 13 March 2025 without an appointment due to a minor issue with my new glasses. I was greeted by Lexie who resolved the matter in minutes. She was extremely knowledgeable of the product, polite and very helpful
Many thanks Lexie and Specsavers Alcester, quality service as usual

Julia S.

Excellent service, referred to NHS for further examination, referral appointment came to phone before I was home. That's good customer service, thanks Zara.

Ellen H.

Had an early morning appointment to collect glasses. They welcomed us and told us to take a seat, waiting 5+ mins then they came over and told us the glasses weren’t actually ready yet and someone should have checked and called yesterday but didn’t.

The glasses were for an 8yo who’s been on a reading and screen break whilst waiting for them and she had built up her hopes of being able to read that day so was very disappointed.

Bad experience all round, could have been avoided completely if they just checked the day’s appointments and called us. Or just don’t book people in around Christmas if you’re not sure glasses will arrive..

Alison S.

We went to pick my husbands glasses up was made very welcome was only there for 20mins, very satisfied with the glasses and with the service, I have my appointment in 2weeks, would recommend them

Jackie M.

Made to feel welcome
No waiting time
Store clean
Team members all engaging
Professional staff
Friendly

Will '.

When purchasing my new glasses and sunglasses the help from Faye and Hugh was amazing really insightful with product knowledge!