Serenity Spa & Novara - Seaham

Gessica C.

Excellent visit to this popular spa. Facilities are great and the staff are friendly, helpful and knowledgeable. The treatments are first class and should leave you feeling relaxed. Restaurant on site offers delicious food as well as a roof terrace bar. Plenty of relaxing to be had !
Can't take photos in the spa, so here's a couple of the entrance..

Andrew H.

It was a most relaxing day at the spa. We received a warm welcome upon arrival and were offered delightful herbal teas. After a tour of the facilities, we were provided with robes and slippers. Before our massages and facials, we enjoyed the water beds and the wonderfully warm outdoor infinity pool; both were delightful, especially the pool's temperature, considering it was February in England.

The massage was the highlight of the day. It was expertly performed, and my back has never felt better. The facial and head massage were equally exceptional; I could have stayed there forever. Thank you.

The restaurant was beautifully decorated, and the service was prompt and efficient. The food was delicious and satisfying.

While some areas of the centre could benefit from a little refurbishment, overall, it's a lovely venue with excellent staff and a wonderful way to begin the week.

Alan B.

Flawless on every visit. We often visit for the serenity spa experience with evening meal and it’s just perfection every time. We have found it to be the best in the north east.

Rachel C.

Very disappointing spa experience. We booked the Twilight spa after recommendations from family and friends. However, we were very disappointed to find the spa in need of updates and the atmosphere unrelaxing. On arrival, we were told the dinner reservation had been changed as they were busy, when asking for an earlier time, staff were unaccommodating and repeated it was in the small print upon booking. The robes we were provided with had tears and stains on them. There was no spa music, and with the spa being busy, it felt as though we were in a leisure centre. Multiple showers had a lime scale, broken controls, and lights not working. There were drains with covers hanging off. There was no staff presence. Rubbish had been left around the pools and in the sauna / steam rooms. Guests were vaping in the outdoor pools. The restaurant was a good atmosphere and the meal was really nice. Although the service was slow when coming to pay the bill. On leaving the spa, staff did not ask how our experience was or even look up from the desk when speaking. We did not take many photos as don't like to have phones in the spa. We would not recommend and will not be returning.

Sam S.

Awesome spa experience. Had a great time with the girls for a 60th celebration. Absolutely loved it.

Berfin P.

I celebrated my boyfriend's birthday today with a summer spa package. The facility is very clean and modern. We received fresh robes and a bag for the day, and were given a tour of the various pools and lounges. The spa features a large indoor pool, outdoor infinity pool, two small outdoor jacuzzis, two steam rooms, two saunas, a therapy pool, two cold plunge pools, a quiet zen room and rooms for facials and massages.

While I enjoyed the experience, there were a few disappointments. The outdoor jacuzzis were much smaller than expected, with old wood and a mucky location. The corners were slimy for some reason. The infinity pool is very small, accommodating only five people at a time. The zen room was lovely when empty, but despite signs indicating it was a quiet room, it often got noisy after treatments when people returned. On a positive note, the Ozone restaurant was fantastic, and the pork bao buns were probably the best I’ve ever had!

I had a 60-minute Ishga facial and massage by Beth, and it was amazing. I would return just for the massage! Overall, it was a good experience, but a few small improvements could make it even better.

Kelly R.

The second visit to the spa and yet again we had an amazing time. Staff are welcoming and friendly from the moment you walk through the door. We had a treatment each in a double room, and both ladies were lovely. Massage was amazing. Very helpful, and not pushy to buy products they use but are helpful if you do want to. We had a 2 course meal in Ozone, OMG the duck was so good. The food there is excellent and again staff in the restaurant were friendly and helpful. Will most definitely recommend and we will be going back soon. Thank you, Seaham Hall

JJ D.

We went for a spa day and it was a lovely experience.
The facilities are great, the massage was great, the atmosphere was also great.
Everything is clean and tidy.
The staff are attentive and helpful.

My only reason for not giving a 5☆ review was the hot tubs outside were not very warm and were a bit dated, also the infinity pool is tiny for the amount of guests, but there is still plenty to do and enjoy.

I would highly recommend giving the serenity Spa a visit.