Second Step - Bristol

J A.

Don't bother. I am suicidal due to bad housing, violent neighbours and am about to be evicted because I can't stay there but pay my rent. These people just provide 8 weeks of so called help. It just consists of annoying text messages asking how I am and no actual help. My worker took 4 weeks of that time as holiday, then dropped me.

ΔΨm M.

I was directed to this place by social pescriber as I've had non stop battles with Curo that are making me mentally and physically very ill.

It all seemed promising at first. I had a good hour plus long telephone appointment to tell them everything about my situation and my health to see if they can indeed help me..

They decided they could support me, be my advocate and on asking how they told me they simply pester Curo until they do the things promised. I previously told second step that I have many things in writing from Curo, that I have many pieces of physical evidence, conflicting letters, doctors letters, incidences with witnesses and was told by Jean at Second step that Curo are bullies and they lie and pester Tennants until they give in. I was told they would help me fight all the issues I had and on further contact I was told various things by Jean who within the space of two days did a complete u turn on those things she told me.

The first time she got back to me after only a very brief chat with Curo she sent me an email stating that she thinks Curo will gain forced access to my property by the end of the week, this caused me to have an almost 2 hr long panic attack and hours of IBS and vomiting. She went on to state to me that Curo could gain entry claiming I'm a danger to myself, when this has never been the case, she was simply stating things that have NEVER been said! My solicitor had to ring Curo who told her that this was not true. Jean then asked if she could visit me Monday! When I was really ill and knew I would continue to be, This whole incident caused me to be ill for a week with chronic daily IBS, several migraines, anxiety, shaking, sleepless nights, vomiting, fibro, ME, arthritis flares and a week later she contacted me again and I was still suffering all these things from her first contact.

In her second contact she stated things that were just not legally true, did a complete I turn in all the things she originally said including she originally stated Curo would never take me to court they'll just blow hot air and threaten etc. She stated I cannot stay in my home whilst expecting the thing I was fighting, that it would not be resolved and if I choose to leave I would be forced into a flat with stairs no garden and no parking, she stated all this threatening scary stuff which is outright discrimination as I am DISABLED and have no bend or straighten in my leg and so cannot get up steps nor can I walk very far to my car. I was on band A with full doctors letters and proof to get this place with no steps and direct parking She is already aware of my health it was discussed at length.

This email caused me another panic attack and meanwhile she rang my phones a few times.
Knowing I am bipolar, ptsd, high anxiety and physically disabled she said these things to me?
My agoraphobia is so bad BECAUSE of Curos previous threats to break in.

Second step claim to support people with mental health. After the first email that caused me illness I no longer trusted her or second step, the illness they have caused me has prevented me from doing any day to day things. This place should not be allowed near anyone of a nervous disposition. I do not trust them, I find her approach merely attempts at control, scare mongering and certainly not with my best interests at heart. I have asked her to stop and my solicitor is going to carry on for me.

I noticed a couple of other reviews here felt second step did this to them too. I found the short space with them one big ordeal. I find them sneaky about mental health like they are trying to find a way to use it against me.
I have blocked them from my phone and will be telling my social pescriber about this horrendous ordeal.
It is BECAUSE of people like this that I suffer PTSD, agoraphobia and anxiety/bipolar flare ups. THESE people are the sneaky controlling bullies pretending they have your best interests at heart when they don't. I'm disabled with mental health NOT stupid.

Shell

I had dealing with there off shot get-together, unfortunately for me there way of working due to my health problems physical and emotional did not help me I have PTSD and in the end the person who I was working with became a trigger for me,
I can now see that after events that happen only yesterday. I find myself unable to deal with her and would not like to deal with anyone from there knowing that she is the a team manager, Rooth Langston-Hart (she I found to be controlling and arrogant)I would not have any trust in them.
Don't if you unfortunately have complex needs ie like myself a abuse survivor childhood and adult and suffer from fibromyalgia (chronic pain) think about dealing with them, they or at least the person I was dealing with try to work with together it's always has to be done their way in some way its control as my last abuser was controlling the blinkers have lifted and I can see that but I still wanted their help but due to circumstances they did not respond, if I make though this is will not be though their help they have made a bad situation worse.
Also wax told that they could relocate me to a different county but have since learnt that wax not possible leaving me wondering what they do as it says on their website that they help to find you homes they have left me in a highly distressed and vulnerable position do not trust this organisation.

CONNZ

TIM DAY AT SECOND STEP IS THE WORST SENIOR MENTAL HEALTH WORKER EVER. MARK BROWN WHO HAS BEEN A ABSOLUTE DIAMOND AND HAS PASSED ME OVER TO TIM AS MARK IS ON ANNUAL LEAVE . ALL TIM DONE AFTER NUMEROUS EMAILS IS GAVE ME DIFFERANT EMAIL ADDRESSES TO MAKE COMPLAINTS TOO WHEN ITS MEANT TO BE A COMPLAINT AND COMPO HE IS CHASING UP FOR ME AND THE BEST HE HAS DONE IS PASS THE BUCK. I CANT DO THIS ANYMORE WITH HIM JUST TRUST ME IF YOU COME ACROSS THIS MAN FOR HELP YOU MIGHT AS WELL THROW YOURSELF OF A BRIDGE IT WILL BE MORE HELPFUL.

Jemma

Great company. Everyone is so welcoming and puts the client first.

Steve A.

The services that these guys provide are quite literally a lifeline, I have huuuge respect for them all 🙏

Jessy J.

Very informative, helpful and friendly

Maximus D. M.