Salford Primary Care Together - Little Hulton - Manchester

Precious

I was just refused a same day appointment at the receptionist's discretion - apparently, it's not important for me to discuss a daily medication with a doctor until the 3rd of December.

That silly rule to discuss the details of an appointment with the receptionist, when they're clearly not qualified to determine what's important, needs to go.

I'd give a 0 star if I could. My medication ties in with my quality of life and that's being messed with now thanks to this lovely receptionist 🙂

Aiden G.

Up to now I would have given this surgery 5 stars as I’ve always been able to get an appointment, spoken with great staff and doctors etc. But yesterday set me back. I am struggling to remember the receptionist name (Melissa? Marissa?) I wanted to book an appointment for my partner to see the GP to discuss ADHD symptoms and Right to choose options for future assessment and treatment. There was a form we were going to bring that assists the appointment and the GP to assess these symptoms and it is by all accounts the starting point for what is a complicated and complex journey for people experiencing ADHD.

The receptionist was blunt in affect, went silent for periods of time and ultimately told me to drop the form off at the desk. So abrupt was the conversation I accepted the advice and ended the call. However it didn’t sit right with me. I called back, now 11th in the queue. When she answered again I started over as if I had never rang that day. She asked “what’s this for?” And I said it’s to discuss ADHD symptom. Oddly her response seemed influenced by the reason for the appointment “yeah no we have no appointments left”. I asked are there no appointments left because of the reason I want and appointment? Or are there actually no appointments left? Bearing in mind I was just on the phone 5 mins earlier. I told her as much as well, that I had just been speaking to her. Still maintaining a drab, unprofessional tone she asked “what are
You on about?”. The whole experience was dreadful. No compassion, no professionalism, no willingness to assist, it felt as though she had prejudged me and my partner by wanting to discuss ADHD symptoms. So we are no further forward, can’t even get past the receptionist to start this process. Her advice to drop the form off at reception was incorrect. The purpose of this form (Right to Choose) was to bring into the appointment for your GP to discuss with you, and to then begin the process of being referred for diagnosis in the first instance. She would not accept this. I would recommend some training on this issue so as to avoid this error in the future.

Josh G.

Awful doctoring. Lazy putting it mildly. Favourite line is "take paracetamol", anything more challenging than that they don't want to know. Not interested in understanding personal feelings to tailor care for the individual. Genuinely have zero trust or confidence in any of these doctors, to the point where I'd rather not go anymore. If this was privatised they wouldn't last a day!

Unknown M.

If i could give 0 review i would. This has been the worst GP I’ve ever gone to. Reception extremely rude. Not sure because I’m a muslim or they’re just being bad people. I feel discriminated by how I have been treated especially my disabled wheelchair user sister who has been politely asking for a medical record and the receptionist being extremely rude to her and kicking her out. Unbelievable

Igor R.

Good morning very beautiful service I made appointment to my GP Eccles today morning she is absolutely beautiful helping
Many thanks see you again 😊 Igor

Sarah S.

Tegan the receptionist was helping a patient and all she asked the patient to do was say please and thank you when the patient was asking for help. However, the patient became verbally abusive to Tegan, whilst Tegan was being polite and respectful to the patient. After several minutes of this going on, she asked the patient to step aside, whilst she dealt with me. Tegan was really polite and respectful to me. I even defended Tegan to the verbally abusive patient. Tegan dealt with the patient brilliantly and I hope this one person doesn't put her off, as I call in the doctors on a regular basis and when ever Tegan has been on reception she has been brilliant.

Florence P.

I am happy with the doctors there was trouble with my prescription and needed it.it was sorted no trouble at all the receptionist even rang me to let me know my medication was at the pharmacy..

Dawn H.

Shout out to Tegan at Little Hulton Health Centre.
I called in surgery today and waited in queue to only what I can describe as a member of public speaking to this staff member in a disgusting manner.
She remained calm and respectful to members of the public having to deal with this, it was quite distressing for everyone. Well done to Tegan, whatever happened to treating people with dignity & respect?
Treat others the way you wish to be treated