1/5
Its with regret I write this post....
After requesting a call back from the Practice Manager on more than one occasion and never receiving one, unfortunately, I'm having to vent my frustration on a public forum.
I requested my medical records in November 2023, I followed the correct process (advised by yourselves), however, was never updated nor informed as to whether this has been actioned. So this was way over the 28 day time frame, set out as per GDPR/SARS requests. I also requested a paper copy, after months of chasing and only my patient access being updated, with minimal information/missing information. When querying where my paper copy was, I was told it would be a £50.00 charge Which I had never been informed of....
' A medical report/record that already exists will be accessible, for free, as a SAR. A 'reasonable fee' can be charged for a SAR if the request is manifestly unfounded or excessive, however, these circumstances are likely to be rare'.
After numerous calls and promises of call backs, I'm still waiting and made to feel like a nuisance. What should have been a fairly easy request has turned into a 5 month back and forth battle.
Most staff are not helpful, I'm told its not their job to search for notes and the requests are done if and when they get chance. There seems to be a major lack in communication because when I call no one seems to know about my request - meaning nothing is documented, no tasks sent to staff, or notes on the system.
Which is worrying.
I appreciate there are more important tasks to be actioned, however, I also believe I've been more than patient and a 5 month wait is long enough. I would have been a lot more understanding had there been better communication, understanding and accountability. But unfortunately, that was not the case in my experience.
Me and my children rarely need access to the GP Surgery (thankfully), so its very frustrating when I do make contact, it's with a very unwelcoming approach.
Lastly, thank you to receptionist's, Kirsty & Judy (I think are their name's), who have tried to help with my request on the occasion's I did speak to them.
