Rotherfield Surgery - Crowborough

Overview of Rotherfield Surgery

Rotherfield Surgery, located at Address: Rotherfield, Crowborough TN6 3QW, United Kingdom, stands as a vital healthcare facility in the Rotherfield area. With a dedicated phone line Phone: 1892852415, patients can easily reach out for medical assistance when needed. The surgery's official website, rotherfieldsurgery.nhs.uk, offers comprehensive information about their services, making it an invaluable resource for both current and prospective patients.

Specialties and Accessibility

The surgery specializes in providing general medical services, with doctors on hand to address a variety of health concerns. One of the most notable features of Rotherfield Surgery is its commitment to accessibility. The facility is fully wheelchair accessible, ensuring that everyone, including those with mobility issues, can receive care without barriers. Additionally, there's a designated wheelchair accessible parking lot and restroom, demonstrating the surgery's dedication to patient comfort and inclusivity.

Patient Experience and Opinions

Patient feedback plays a crucial role in understanding the quality of care at Rotherfield Surgery. With 8 reviews on Google My Business, the average opinion scores a respectable 3.8/5. These reviews highlight the dedication of the staff, even in challenging circumstances. For instance, a patient shared how the receptionist went above and beyond to accommodate an urgent appointment due to a busy schedule, showcasing the empathetic approach the team takes towards each patient.

Despite the acknowledged challenges of being short-staffed and dealing with high demands, the surgery continues to impress with its customer service excellence. Patients appreciate the effort made to prioritize urgent needs, indicating a strong commitment to patient satisfaction.

Recommendation for Potential Visitors

For anyone seeking healthcare services in the Rotherfield area, Rotherfield Surgery is certainly worth considering. Its accessible location, accommodating facilities, and the care shown by its staff in addressing patient needs make it a standout choice. To learn more or to schedule an appointment, visiting their website at rotherfieldsurgery.nhs.uk is highly recommended. The online resources provide a wealth of information, helping patients prepare for their visit and understand what to expect.

👍 Reviews of Rotherfield Surgery

Jay M.

5/5

I understand the doctors and receptionists are incredibly busy and short staffed and I really feel for them as it must be a constant source of frustration. It is incredibly difficult for me to call at 8am in the morning as I have to drive to take my children to school. When I explained this and the reason I needed an appointment the receptionist was very kind and empathetic and managed to get an urgent appointment for my teenage daughter the same afternoon. I cannot tell you how grateful I am. Thank you for your kindness and understanding.

Nikki K.

1/5

How sad that such a lovely village with such a great community is so poorly served and let down so badly by the Surgery. Introducing a more efficient appointment system is long overdue. The reception staff at this practice need training in public relations and common courtesy. They also need to learn to tell the time and get back from lunch breaks in time to turn their answerphone off!!! If you are there in person, do not expect anyone to acknowledge you or smile, they probably won't even get out of their chair! Who interviews these people?

kate M.

2/5

This surgery has an EXTREMELY restrictive method of booking appointments; you have to phone at 8am for an appointment that day, or expect to wait 2 weeks for one. When at work having to phone at 8am is not convenient. The reception staff (except for 1 chap), are rather abrupt and unhelpful, although the doctors seem fine and the dispensing nurse very nice.

Marnie O.

5/5

All staff at the surgery are polite, efficient and offer a 5 star service. In 3 years of weekly contact I’ve never once experienced anything other than excellence.

john S. (.

5/5

Given all the constraints placed on health service providers by a serially incompetent government, I cannot fault the service provided by this excellent practice. The medical staff are truly superb and the reception staff highly efficient

Nicki M. (.

5/5

I’m surprised that there are not more positive reviews of this surgery as my experience has always been excellent. Helpful, friendly team with Drs who take time to find out what’s going on. Highly recommended.

Marion W.

5/5

Have nothing but praise for this surgery , staff and doctors, they are all so kind and nothing is too much trouble

Robert S.

2/5

Disappointed in the surgery l called this morning 29 minutes the call cut off tride to call again 28 minutes wait finally phone spoke told no more spaces my asthma and urine pain not feeling good call 111 not impressed has the doctors been taken over