Roding Valley Medical Centre - Drs Oraelosi & Partners - Woodford Green

Julett Bryan-Meade

I am a patient at Ecclesbourne Practice for over 20yrs . I am very happy with the services I received. Staffs were very professional and Caring.

S P

I am writing this review with great disappointment, but I believe it's necessary. I needed a letter from my GP to facilitate registration with a specific establishment due to receiving death threats. A fee of £35 was levied by the receptionist for this letter. However, when I presented the letter to the establishment, I was informed that only a signature from my GP on the form was needed. The establishment's staff were surprised that I had been charged for the letter.

I took the form to my GP's clinic and was informed of an additional £35 charge to obtain the signature on the form. I was subsequently advised to try the Ecclesbourne clinic as they provide this service without charge. However, despite my efforts, the form has been there for almost 3 weeks and has not been signed. Every time I called, I was informed that it wasn't ready and that I would be contacted when it was, but I never received a call. I visited the clinic three times to check on the form, but it still wasn't ready resulting in considerable inconvenience.

The receptionist was very helpful, but after all the back and forth, she informed me that the doctor would only sign the form if I paid another £35. I was frustrated and upset by this as I had already paid, and it was only a signature that was needed. I was in shock that the doctor was charging me for this without considering that it was for the same thing that I had just paid for. The doctor's apparent prioritization of financial considerations over the welfare of patients was disconcerting. This disappointing experience has prompted contemplation of a change in GP after being with this practice for over 15 years. It's very disappointing, and I feel it should be reported.

Hestia

A few months ago, I visited this clinic for severe headaches. After being advised to go to A&E and get head scans, I followed up with a GP here for an MRI referral, which she promised but I never received.

The day after, I call to chase it up, the receptionist says she'll check in with the Dr and call me back. No call. I felt like I had to parent the receptionists, constantly reminding them about my referral. I chase it up again, no call back. They simply do not care. Their incompetence meant a potentially serious issue went unnoticed until I switched to a better GP.

Also 100% agree with other reviewers about the rudeness of receptionists. Will definitely be joining other reviewers in making a complaint about this practise

Carol Donovan

We are very greatful to Dr M Mystry for his great care if mum, he was thorough lovely kind bedside manner .
On behalf of the family thank you for all your hard work

Tamim Ariful

Never seen this kind of inexperience GP in whole England. I’ve Just asked for my printed medical reports for submit to private GP, all of their receptionist wasted my 3days coming and forth randomly just for this and keep telling me asked previous GP and apply online, did everything they asked and still they failed to provide me, even asked me to pay £60 charge for that, I’ve agreed but still nothing helpful.
Such a shocking experience I had, was about to join my wife here but its very stressful that I’ve to recommend her different GP, not here.

S S

I would give this 0 stars if possible. Absolutely disgusting reception staff and incompetent doctor.

I booked an appointment to have a severe pain in my breast checked and the hospital were unable to treat me without a referral. I booked myself in with this doctor who gave me 1 missed call on private number (which i tend to keep blocked). Luckily i had my eye on mu phone expecting this call, and i called back in less than 2 minutes, the receptionist confirmed she ‘refreshed the system’ and i should expect a call back within the hour. 3months later and absolutely nothing. I will definitely report this doctor to the CQC and this practice for several reasons including having more patients registered that the practice can actually accomodate.

Awful service and disgusting negligence towards patient care.

Grace Mo

Wish I could rate it zero stars.

My family moved to this GP last year and there were some transferring issues. It is understandable that issues are inconvenient but have some tact and respect when dealing with them.

Also called them today to book my first ever appointment and I didn’t know if I needed a doctor or nurse. The receptionist instantly sounded frustrated and impatient. She didn’t bother to explain which one I needed until I asked a third time!

I imagine being a receptionist is stressful, but a receptionist is considered the face of a company. One of the skills you need is good interpersonal skills, i.e. good customer service. In the most simple terms, YOU provide US with service, not the other way around! After today, I am moving to another practice. I really hope this company Dr Oraelosi and Partners will reevaluate who they have at their front desk. Judging by the other reviews, this really is a make or break situation.

One more thing. I understand if you (the company) are unwilling to address issues brought up by other reviewers on a public platform, but don’t tell us to confront the practice by contacting them. It is your company’s responsibility, not ours, to relay feedback so that they can improve their service.

Miras Asgar

After being in touch with this surgery for almost a year, I agree with the reviewers that they should get zero stars for their awful service.
I had a really bad experience, especially with the reception section of the surgery, they are not working honestly. They show incompetency in their service, especially the elder ones.
I hope after seeing such an awful rating and a bad experience of people with them, they may consider changing their bad policies and arrogant behaviour towards people especially for non uk citizens.