Riviera Insurance - Torquay

Riviera Insurance: A Leading Insurance Brokerage

Riviera Insurance is a well-established insurance broker and insurance agency located in the heart of Torquay, United Kingdom. Situated at 234-236 Union St, Torre, Torquay TQ2 5QS, the company has built a strong reputation for providing comprehensive and tailored insurance solutions to a diverse clientele. With a dedicated team and a commitment to exceptional customer service, Riviera Insurance stands as a reliable partner for individuals and businesses seeking peace of mind regarding their protection needs. They pride themselves on understanding the unique requirements of each client, ensuring that the coverage provided is both effective and affordable.

Location and Contact Information

The company’s physical address is 234-236 Union St, Torre, Torquay TQ2 5QS. For immediate assistance, potential clients can reach Riviera Insurance by phone at 1803659111. Furthermore, their user-friendly website, rivierainsurance.co.uk, offers a wealth of information and online appointment scheduling capabilities. This accessibility ensures that clients can easily connect with the team and explore their insurance options at their convenience.

Services and Specializations

Riviera Insurance specializes in a broad spectrum of insurance products, catering to various needs. While specific details require direct consultation, they demonstrably handle a range of insurance types, likely including but not limited to:

• Commercial Insurance: Protecting businesses from potential liabilities and risks.
• Private Insurance: Covering personal assets and liabilities.
• Fleet Insurance: Providing coverage for vehicles and commercial fleets.
• Property Insurance: Safeguarding buildings and contents against damage or loss.

The company’s operational model centers around providing personalized advice and guidance. They are known for taking the time to thoroughly assess each client’s situation and recommend the most suitable coverage options. Riviera Insurance's commitment to understanding individual circumstances contributes to a higher level of customer satisfaction.

Client Feedback and Reputation

Riviera Insurance has garnered a positive reputation within the local community, as evidenced by its impressive presence on Google My Business, with 1177 reviews. The average opinion is a commendable 4.7 out of 5 stars, reflecting a consistently high level of client satisfaction. Many reviews highlight the professionalism and helpfulness of the staff, with specific mentions of representatives like Xolisani and Siviwe. Feedback consistently emphasizes the value of extended conversations – one client recounts spending an hour with Xolisani, describing him as both professional and pleasant. Similarly, previous interactions with Siviwe were noted as exceptionally helpful. This suggests a focus on building strong client relationships and providing comprehensive support. The volume of reviews indicates a significant level of ongoing engagement and a robust customer base. Their responsiveness and dedication to client needs appear to be key factors driving this positive feedback.

Additional Points of Interest

Beyond traditional insurance brokerage services, Riviera Insurance offers on-site services, demonstrating a commitment to providing a complete and convenient experience. This suggests they might be capable of assisting clients with policy adjustments, claims processing, or other related administrative tasks. The company’s website also facilitates online appointments, streamlining the process of scheduling consultations and discussing individual insurance requirements. This digital accessibility further enhances the client experience and reflects a forward-thinking approach to customer service. The combination of physical presence and online resources underscores Riviera Insurance's dedication to meeting clients where they are – whether in person or remotely.

In essence, Riviera Insurance presents itself as a dependable and client-focused insurance provider, distinguished by its responsiveness, personalized service, and accessible communication channels. The consistently positive feedback and established presence indicate a strong commitment to delivering value and building lasting client relationships. Their location in Torquay, coupled with their comprehensive service offerings, positions them as a valuable resource for individuals and businesses seeking reliable insurance solutions.

👍 Reviews of Riviera Insurance

Jay

5/5

I've had to change the drivers on my taxi account a couple of times this year. The staff at Riviera have been very helpful. I was on the phone with Xolisani for an hour last week and he was both professional and pleasant to talk to. I've also dealt with Siviwe previously, and found his extremely helpful.

T I. W.

1/5

Absolutely ridiculous this company is closed Friday night till Monday morning. Purchased online insurance and never was sent any documents so decided to call them and told no open till Monday. What type of cheap insurance company has no access 7 days a week. Will now cancel my insurance on Monday as zero point having it with a company thats closed. Most insurance companys now have online access 12 hours a day 7 days a week , some even more. Your company is operating 20 years behind, very poor.

Paula D.

5/5

Great price for home care cover. £400 cheaper per year than our quote from British Gas for the same cover. Thank you!

Beverley W.

5/5

Yonash was very helpful and managed to get us a very good price definitely would recommend

Tibor C.

5/5

My Sales Advisor, Izzy was really helpful, knowledgeable, ready to respond to any of my questions in a professional manner, not mentioning the proper quote she provided.
I am a very happy customer, the company is highly recommended. Thanks Riviera.

yigit Y.

1/5

🚨 Consumer Warning – My Experience with Riviera Insurance 🚨

On 1 November 2024, Riviera Insurance issued my taxi insurance policy under the wrong council name – a serious administrative error that was entirely their fault.

During the legal 14-day cancellation period, I was not given clear or complete information about the consequences of this error. By the time they properly explained my “options”, the cooling-off period had already expired.

As a result, I was left with no practical choice but to pay an extra £1,222.19 to keep my policy active – just to avoid losing both my deposit and the first month’s premium I had already paid.

Now, despite admitting their original error, Riviera Insurance refuses to refund the extra premium, the deposit, or the first month’s payment.

This is unacceptable, unfair, and should be a warning to every taxi driver and policyholder. I am now taking this case to the Financial Ombudsman Service, the Financial Conduct Authority, Trading Standards, and I will make sure this experience is known across all consumer platforms and media outlets.

📢 If you are a taxi driver or considering using Riviera Insurance, think twice and know your rights!

Bobbi M.

5/5

Renewing my policy this year was so quick and easy. Lovely, helpful staff.

حمدو ?. ?.

1/5

The worst service, their only concern is money, after contracting with them they start calling you or emailing you and claiming that you provided incorrect information and they try to take as much money as possible from you, you are the epitome of exploiting people and this is what happened to me, the worst company on earth،
I'll till all taxi company about you and pass it to all taxi groups ,