Queen Elizabeth Hospital - London

Mal333

During a visit to this hospital I came across a meal dispensing machine. It a dreary hospital and the sight of this vending machine just made me feel this is a bad sign of things to come in the future. Why not hot meals from a counter served by a human being? And the wait was over six hours in September 2024.

Sara Y.

Absolutely appalling hospital, attended with my disabled mother with a suspected hip fracture after a fall, at the time of writing this we are currently on hour 15 of being here and still no clue whether it’s a fracture or a bruise, I have had to help her transfer from chair to bed 4 times for them to just leave her for another couple of hours, so if I wasn’t here what would they have done? We have seen a man after a terrible accident just get left in the a&e waiting room, a lady who had passed out was walked around and only cared for by other a&e patients until she was seen… if you’re actually ill and not just drunk or high on drugs then don’t attend this hospital and that seems to be the priority here…. Never been so disgusted with our NHS in my entire life

sophie K.

I had an emergency C-section at Queen Elizabeth Hospital and the care was exceptional. The operating theatre had a calm and reassuring atmosphere, which made all the difference. Midwife Mo looked after me with such kindness all day, and I was lucky to have lactation consultant Jane on duty for amazing support. The whole maternity team was compassionate, professional, and made this experience so positive. Thank you!

Susan P.

I was admitted via ambulance to A&E at about 6pm on a Sunday evening. Admission process was smooth and quick and I had blood tests and a CT scan within a couple of hours. So far so good. However, it all went down hill from there: I was not given the results of the scan, which showed some abnormalities, as I was told the doctors needed to discuss it with me, but I was also told by the nursing staff that they wanted to insert a naso gastric tube (NGT) into me and I was not allowed to eat or drink anything. I asked that the reason for the NGT insertion be explained to me before it was done, but the nurses still kept saying that the doctors wanted it done. I refused, and I was finally transferred to a ward (number 16) at 2am with no tube in place. The delay in transferring me to a bed, I believe, was waiting for the (overworked) A&E doctor(s) to come and see me in A&E, which they didn't. I was finally spoken to by the doctors at 9.30 the next morning, when I was told that there was no significant abnormality in the scan, I could eat and drink normally and I didn't need a NGT after all! So why was I told I needed it then

During the whole time I was there (6pm Sunday - 1pm Monday) - despite being in considerable pain - and their protocols apparently being that they should offer this as required - I was not offered any pain relief until I told them late morning the next day that I was going to discharge myself as I had the (over the counter) medication I needed at home that they weren't giving me and I felt I was safer at home! Then things suddenly flew into life....

The teamwork and communication between the doctors and nurses was poor or non-existent, and I didn't know who were the nurses or who was in charge. It also transpired that one medication I needed was prescribed for me at 1am, but they never gave it to me despite me asking many times for it. When they did finally look, at 1130am I was told that I couldn't have it, as it was down to be given at night, and it was now 1130am! So why didn't they give it to me when I asked for it (again) when I was transferred to the ward 9 1/2 hours earlier then! This is basic patient safety...

All in all not a good or reassuring experience which I would not want to repeat, and does not put patients at the heart of their care. The moral of the story is - if you go there - make sure you take all your medication with you, as you cannot rely on them to give it to you. That includes over the counter medication such as paracetamol and ibuprofen.

carl A.

This is the treatment we get...
No, on treatment... not on anything but her phone.... I had asked for my medication, and she told me she already asked them, but she didn't move.
And again, wrighing up some kind of statement only one I call for my family member.
She should not be fired, but maybe better care into who you are watching.

Lucinda H.

If I could give this review 0 stars, I would.

Please, please do not allow yourself or a relative to be admitted into the respiratory ward here.

The ‘team’ in this ward were careless over the 2 days that my mother was here before passing. They were rude, careless and extremely unhelpful during a devastating time. We were left in the corner of a room to look after our mother ourselves, without any offer of support. It was as though they felt awkward around us because of the awful situation we were in, so they just avoided us. Just ‘clean up your mess’ and ‘the doctor will be here soon’ is what we heard. We had to ask for them to change our mums pad. We were not offered a private room or comfortable chairs around the bedside. The doctors around us were being extremely loud which was making our poor mum agitated. We were not offered help to keep our mums mouth moist or to keep her comfortable. The staff during our time here should be extremely ashamed of themselves for their lack of care. You do not deserve the job of looking after people. If my mum didn’t have us daughters there, she would have been even more distressed. There are not enough words to explain our hurt and anger towards these people.

Please, avoid at all costs.

Betty S.

I completely back up all the reviews talking about the lack of efficiency in the emergency department leading to absolutely ridiculous wait times of 12 hours for obvious high priority health issues that require next to immediate care. If you need urgent care this is not the hospital for it.

Update: had to be there for 20 hours !!!!!! came out with just pain killers and the pain continuing every day despite that. I don’t blame the doctors - they are obviously very busy and doing their absolute best; I believe the problem is the lack of organisation and efficiency in this hospital and obviously the fact that they are majorly understaffed.

Dorsa

Extremely disappointed with the neurology department at Queen Elizabeth Hospital.

I was supposed to have a follow-up within six months, including an MRI, but after months of chasing with no response, my appointment was delayed far beyond that. Calls were ignored, and when I finally had an appointment, it was canceled last minute. The level of neglect and disorganization is shocking.

Patients deserve better care and communication. If you're seeking reliable treatment, I strongly advise looking elsewhere.