Pinfold Health Centre

These stars are for the amazing doctor ..DR Allen...and he is by far one of the best doctors I've ever seen in 35 years..(I'm 51 ) so thorough and knowledgable and stuff I've researched for years which I would imagine is not general medicine he knew..I've visited lots of doctors for the same problem but he is the only one who pinpointed it (just amazing) well 5 stars ? from me for his expertise and friendly caring manner...I'd pay private to see him..

Handy parking, pleasant lady on reception who went out of her way to see that I got what I needed.Waiting area was clean and tidy and the Dr was thorough and did not rush. He explained everything in detail.

The receptionist name kalley very rude person and have no manners at all, ignorant, she needs customer service training. She thinks that this is her personal business and she can say whatever she wants. She should not be in this field. Absolute vile and waste of time she is.

Never answer the phone. If you manage to get trough. They say they full booked for next 2 months. If you ask them to book an appointment in 2 months they can't do it. All they offer is to ring out of hours service. Last yime I was ringing them I made 113 phone calls!!!

Visited surgery for flu jab and received excellent service from very pleasant nurse. Called in on time with no wait

Is it murder or manslaughter to provide such a poor or lack of service. Had held off originally has just wanted to move on, but until something is done about this unmanaged hole then many others are suffering. My family with a lifetime of experience working for the NHS wanted to sue has they knew we had a case. My 88 year old relative was treated or not treated as be the case by incompetent people. The receptionists fail to understand what is required and lack any kind of care, more suited to night club doorman(sorry to the doorman out there) Every time he was needed treatment he was fobbed off, until I took him down there and refused to move. Due to being dealt with by several different doctors there was no consistency and steps were repeated. Today I needed an appointment and was told march is the next time and was pushed towards the walk in centre. Why I asked for a phone appointment and was pushed to the local chemist. Turned up there for him to recommend the antibiotics I need and to be told a doctor will call me. Why such a long winded procedure and what if I'm unable to make it to the chemist I have no doubt people are suffering due to a lack of care from this surgery, I also know from experience that elderly people are giving up and not bothering reporting when they are ill knowing they will get turned away. Shocking service, I just say I can only thank the nurses that dealt with my relative as amazing. I hope this gets fed back to them but I doubt that anyone senior even bothers to read the feedback.

Terrible experience here. Had an appointment booked via Bloxwich Lower Farm for our newly registered Newborn baby girl. Arrived to Pinfold on time for the receptionist to tell us that our appointment was cancelled, without anyone letting us know - reason being that she isn’t registered. We told her that she is registered and it was done the day prior, although I have been told that you can see a baby under the mothers name either way - checked on the NHS website and this is correct. She still insisted that’s not the case - my midwife AND health visitors also told me this. So we’ve done what we were meant to do and still got jilted by Pinfold. SO THANK YOU FOR NOTHING.

The receptionist are vile really rude and have no manners or respect. they don't care how they talk and treat people with disabilities and mental health problems they clearly have no training for and threaten to have me removed for asking for help. They let the surgery down and their patients down who keeps letting them think they own the hole surgery or they think that they are doctors and try to diagnose you when they are not Doctors I been here for years never had one issue or problem in dealing with resciptioniest in past but I am thinking of making a complaint now and leaving soon They never got any appointments but the surgery is always empty and they don't answer your calls but they sit their chatting like they have all day when you go in because they won't answer your call. I went into the doctors to get appointment eathier for on phone or face to face to didn't mind if was a doctor or nurse to talk bout my medications . I had no sleep the night beforehand I was really tired and irratated that I had to go to the surgery because I been really ill with having sezuires because I'm epilepic have been for years! I have been put on some new medications and new dosage changes. I Was Weaned of an old epilpsy medication and was put on another medication for anxiety aswell I was having More sezuires around this time that's why I had a medication changes in first place But trying to explain the hole situation to the rude resciptioniest/staff it lead me to having a sezuire and a panic attack They wasn't interested that I was suffering and in need of help. They had police remove me. Few days after going into the doctors I had a letter from the GP surgery saying If I kicked off again shouting or being abusive to staff then I be kicked off the doctors list .. They wouldn't help me sort out the problem I had with my medications to begin with and they still wouldn't give me an appointment.. it wasn't helpful to me at all even asking for help. because I had a panic attack and a sezuire so I stuffered more I was also in middle of a depressive episode and I was relapse-ing having had to go into a mental health restbite/safe space And now I am having side affects off medications and all the stress and pressure I already been under could of been prevented if today resciptioniest don't think they are doctors when they are not trained enough to deal with a patients mental health history or health conditions background. I wouldn't even recommend this doctors to anyone anymore. Worse doctor surgery ever