Pavillion Residential and Nursing Home - Sanctuary Care - Houghton le Spring

When searching for quality nursing care and aged care options in the United Kingdom, one notable establishment stands out: Pavillion Residential and Nursing Home - Sanctuary Care. Located at North View Terrace, N View Terrace, Colliery Row, Houghton le Spring DH4 5NW, United Kingdom, this home offers a dedicated space for those requiring continuous care and support in their later years. The facility's phone number is 1915029562, ensuring direct access to their services for potential residents and their families.

Visit their official website for more detailed information. The website provides an insightful look into the services offered, which primarily revolve around nursing home and aged care. The facilities are designed with the comfort and well-being of residents in mind, featuring wheelchair-accessible amenities such as car parks, entrances, seating areas, and toilets.

Pavillion Residential and Nursing Home has garnered attention not only for its comprehensive care services but also for its accessibility features. The home boasts a wheelchair-accessible car park, an accessible entrance, wheelchair-accessible seating, and facilities that ensure all areas are navigable for those using wheelchairs. This attention to detail in accessibility reflects the home's commitment to serving a diverse range of residents.

While opinions vary, the home has received 12 reviews on Google My Business, with an average opinion rating of 3.9/5. This suggests a generally positive experience among those who have had direct interactions with the facility, though it's always beneficial to consider multiple reviews for a fuller picture.

For anyone seeking reliable aged care solutions, Pavillion Residential and Nursing Home - Sanctuary Care presents itself as a strong candidate. The home's strategic location in Houghton le Spring makes it accessible for those in the vicinity, and its commitment to providing a wheelchair-friendly environment ensures comfort and dignity for all residents.

Given the positive feedback and the home's emphasis on accessibility and comprehensive care, I highly recommend reaching out to them directly through their website to inquire about available services and to learn more about how they can support your loved one's care needs. Contacting them could be the first step toward ensuring that your family member receives the high-quality care they deserve.

Remember, choosing the right care facility is one of the most important decisions you'll make. Pavillion Residential and Nursing Home - Sanctuary Care seems well-prepared to meet these high standards, making it a worthy consideration for your search.

👍 Reviews of Pavillion Residential and Nursing Home - Sanctuary Care

Bryan R.

2/5

My mam has been in this care home for just over 12 months, all the staff work really hard and have been great with my mam, who feels safe and secure with them.
I feel they need a couple more staff fully trained in Dementia but they are short staffed,
I have seen some positive changes since Leanne took over as manager, but I feel that there's still a bit more to be done.
Well done to Jasmine and the team for all the hard work they put in.
My only concern is that the telephone needs to be manned more, I telephone on a regular basis but the it goes unanswered.
Also, I have waited 15 minutes outside to gain entry when I visit my mam, so there should be an easier system in place .
**
Further to this review 4 months ago, my concerns about trying to contact the home are still a BIG concern.
I have telephoned 4 times today letting the phone ring at least 10 minutes each time with no answer.
When I go in to speak with them, all they say is that they are busy and shirt staffed.
This is a management problem.
If it was an emergency, you have no chance of speaking with anyone on the phone.
Surely a member of staff can carry a mobile phone with diverted calls so relatives can keep in touch?
Also the door needs to be manned constantly, my mother has managed to get out 3 times without them knowing.
I'm getting fed up of complaining about this to the staff.
I have deducted a star due to their ignorance.

Jill C.

5/5

A big thank you to all the staff who cared for my mam in the 6 weeks she was there you made an unbearable situation bearable your kindness will always be remembered thank you

Lesley L.

1/5

Just rang pavillion in response to a distressed call from my mother. Spoke to Jasmine who was very abrupt and rude. No customer services whatsoever. I hope she treats her clients better than their relatives

Sarah J. P.

1/5

My father died at the Pavillions this morning. Regardless of repeated requests for information on his condition over a lengthy period of time the home have not once contacted me. Even with his death they have still not informed me - heard from another source. I am absolutly disgusted. When the home opened up after full lockdown families were allowed to meet their loved ones in the car park. No distancing precautions were in place. My father died from Covid. I was not even informed that to meet was an option. Pavilions is an absolute disgrace.

Ann T.

5/5

Fantastic staff at this care home would highly recommend. The care they gave to my mother was outstanding .

Allison M.

5/5

Great team of staff

IBRAHIM A.

4/5

Orderly and organized

First C.

5/5

Home far away from home.