Parkside Surgery - Boston

Robert White

I can't thank staff enough for taking care of me during my hernia operation yesterday. From meeting me at the front desk through to the post op cup of tea, they made me feel comfortable and at ease throughout.

Jane Pain

Brought my elderly, anxious mum in this morning, August 1st for treatment of carpal tunnel syndrome. All 3 staff were so kind, patient and cheerful. She was reassured that she need not have surgery, which she feared.
All options and outcomes were carefully explained. She was given time to take it all in before proceeding with an injection.

She was very happy with the staff and her treatment. Thank you everyone.

Jenny Martin

Had an appointment at parkside for a cyst removal I was seen before my appointment time and was really pleased with how everything went. Excellent consultant and excellent nurses it was a no stress experience. Well done Parkside.

Eleanora Cain

Thank you to the lady on reception for sorting out my Creon prescription,sorry didn't get her name,thank you again. Also Lucy on stubbing out that last ciggie 2 weeks ago...reading's down from 27 to 4...brought tears...bless my husband for putting up with my mood swings..

Gina Spillane

Rang on a Monday morning just after 8 for an appointment. Time waiting on the phone was minimal. Phone was answered by a very pleasant care navigator who was very professional in her role. I was offered a telephone consultation or a face to face appointment for a weeks time as it was non urgent which I accepted. Later in the day I had the need to actually visit the surgery and was greeted by a young male care navigator who was very well presented in his appearance. Once again the social skills of the care navigator were excellent. He sought advice from a senior member of staff, and when he returned with the answer he apologised for keeping me waiting.
The Nursing Assistant who I also had dealings with was again excellent in her care. A real asset to the surgery.
The surgery is also very clean and tidy, so thanks to the housekeeping staff too.
Some review posted state the lack of appointments available, but please consider how many appointments are wasted by not turning up. These could have very easily have been filled.
Also now with Pharmacies being able to assess a patient more thoroughly for minor ailments this will be the first port of call, again freeing up valuable Doctor and Nurse Practitioners appointments.
The Surgery deserves a five star rating, and a better practice would be hard to find. A pat on the back all round.

Jay B

My elderly father is registered with Parkside. I live over two hours drive away and work. This morning I made over 250 calls in 40 minutes to get him seen. Shocking that I can't get through but how on earth are elderly patients able to access appointments. This surgery needs to give serious consideration to the poor service they are providing their elderly patients and put in place a new policy to provide this cohort proper care.

WakeUp 9

I can't explain how disappointed I am. I booked appointment by phone, I go in the clinic to hear that I don't have any booked appointment at all ! The administrator behaved rudely and arrogantly as if I owed her something! I don't remember her name, old and with shoulder-length blond hair. Please, try to be more humane and kind! It's absolutely joke, I will definitely change the surgery, can't deal with this kind of behaviour.

carmen feraru

Hello, why don't you have competent staff when a patient calls for an appointment or medication, I tell you honestly I did not have understanding and support from the operators, for two weeks I have been trying to repeat some pills and injections I need urgently, and you say that you do not understand me and that I need a person to help me with translation, You have my data from the operation how can you say that you understood and finally that I need translations. They are very disappointed