Old Fletton Surgery - Peterborough

Address: Rectory Gardens, Old Fletton, Peterborough PE2 8AY, United Kingdom.
Phone: 1733344816.
Website: oldflettonsurgery.nhs.uk
Specialties: Medical clinic.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 121 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of Old Fletton Surgery

☎️1733344816

⏰ Open Hours of Old Fletton Surgery

Monday: 8 AM–6 PM
Tuesday: 8 AM–6 PM
Wednesday: 8 AM–6 PM
Thursday: 8 AM–6 PM
Friday: 8 AM–6 PM
Saturday: Closed
Sunday: Closed

Overview of Old Fletton Surgery

Nestled in the quaint area of Old Fletton, Peterborough, Old Fletton Surgery is a vital medical clinic located at Rectory Gardens, Old Fletton, Peterborough PE2 8AY, United Kingdom. Patients seeking healthcare services can reach out to them via phone at 1733344816. For those looking to delve deeper into the services offered or to schedule an appointment, the official website is a valuable resource.

Key Features

Wheelchair Accessibility: Old Fletton Surgery prides itself on being fully accessible to individuals with mobility challenges. The clinic features a wheelchair accessible entrance, ensuring that everyone can enter comfortably. Additionally, there is a wheelchair accessible parking lot and a restroom that is also wheelchair accessible, making the facility inclusive and accommodating for all patients.

Specialties: The clinic is a standard medical clinic offering a broad spectrum of healthcare services. Their comprehensive approach ensures that patients receive medical attention for a variety of conditions.

Reviews and Opinions: With 121 reviews on Google My Business, Old Fletton Surgery has garnered a mixed but generally positive reputation. Patients frequently commend the prompt and courteous responses from the staff, indicating a welcoming and efficient environment. Many express gratitude for the high quality of care provided, with specific appreciation for the thorough, compassionate, and invested medical team, particularly mentioning doctors and nursing staff by name like Rachel and Louise.

However, the average opinion leans slightly negative with a rating of 2.6/5, suggesting there might be room for improvement in certain areas of patient care or service.

What to Expect

If you're considering visiting Old Fletton Surgery, here’s what you might expect:

- Comprehensive Healthcare: Expect to receive thorough medical evaluations and a wide range of medical services.
- Accessibility: The clinic's commitment to accessibility ensures that patients with disabilities will find the environment accommodating.
- Staff Experience: With staff members expressing long-term satisfaction and positive experiences, patients can likely anticipate professional and caring interactions.
- Potential for Improvement: The mixed reviews suggest there may be occasional areas where service or care could be enhanced.

Recommendation

For anyone in need of medical attention in the Old Fletton area, Old Fletton Surgery is certainly worth considering. Their accessibility features and dedicated staff are notable strengths that could make your healthcare experience more comfortable and reassuring. To learn more about their services, schedule an appointment, or even leave a review of your own, visiting their website at oldflettonsurgery.nhs.uk is highly recommended. If you're looking for a medical practice that values patient feedback and strives for excellence, Old Fletton Surgery offers a promising starting point, despite its areas for improvement.

👍 Reviews of Old Fletton Surgery

Nilay J.

5/5

I have been with the practice for close to 15 years.
I want to express my gratitude for the exceptional care at your practice. From my initial inquiries to recent appointments, I have always experienced prompt and courteous responses from the staff, making me feel valued.

The quality of care from your medical team is outstanding. Every professional I've encountered has been thorough, compassionate, and invested in my well-being. In particular the excellent doctors and nursing staff/HCA- especially Rachel and Louise

Ann C.

5/5

After reading mixed reviews my experiences using these service providers over the last few months has been nothing but good. Dr Porter was extremely helpful, reception staff on every contact have been polite and also helpful. Special call out to the nursing team especially Sue who was so understanding, kind and very caring Thankyou

rachel

5/5

New to the practice. Requested a call on E-consult, unfortunately I missed the call and received a text telling me off & rightly so!
Spoke to a doctor the next day and he was lovely. Feel i had my question answered.
I moved from a practice which you could not contact at all so this has been a dream!
Very well organised. Thank you!

Ian W.

5/5

All the staff at old fletton surgery are very helpful and caring nothing is too much trouble I've been seeing a wellbeing coach called Manso with his help I've achieved what I wanted to can't thank him enough for his help and support the staff have been brilliant from doctors nurses reception staff etc a massive thank you for all your help

Sophie

1/5

I would agree with the reviews regarding the reception staff being useless. I contacted them asking a doctor to go over my urine results as I was concerned about a couple of the results and instead the reception staff referred me to the pharmacy and told them I had pain urinating which I had NEVER said. Luckily I kept a copy of my eConsult form to prove I never said this. The pharmacy seemed shocked the reception staff at the doctors would even make this up. This is not the first time the staff have fobbed my eConsult off when I generally need to speak to a doctor about something. Staff who have no medical training should not be picking up the eConsult forms and deciding who needs to be seen because they have no medical knowledge to be making that judgement. I think at this point I’d rather suffer in silence with an illness and hope it’s nothing serious than have to contact a doctors whose reception staff will just fob you off.

Mihai G. T.

1/5

This cabinet is a joke. they have no respect for patients. every time I call for a consultation, either it's full or I call tomorrow. I received a message to call them back in 30 minutes, I called and waited on the line for 40 minutes, after which the person on the phone tells me that I called too late. to avoid! I'm going to move away from them because it's not worth it! I do not recommend!

D S.

1/5

Playing a postcode lottery with your health. DO NOT trust them.
Beware this practice and their 'rotveiller in a skirt' practice manager. After several years as a patient I was told that I was being de-listed for daring to move 200 yards from my previous address. A phone call to the NHS had this rude manager on the phone telling me they would be prepared to reinstate me but it would be delayed as my notes had already been returned to the NHS. (Don't believe it when they tell you that's their prerogative because it's written in their NHS contract that they can't just dump patients). In the meantime I received another letter stating again that I had been delisted for the same reason. When I called into the surgery she hid in the office behind reception and wouldn't come out.
Please don't trust them with your health.

Nikki B.

4/5

I see the bad reviews on here but my experience with Old Fletton Surgery is not like those reviews. I have been a few times recently filled out econsult get a phone call shortly after by a GP and if they need to see you they will call you in and have felt they have listened to me and examined me properly. Receptionists and GPs have been friendly and put me at ease.