Natural Healthcare - Uxbridge Acupuncture - Uxbridge

Tahirah M.

Great experience, good price and helped me resolve all my health concerns. Great depth of knowledge and awareness. Massage and acupuncture was exactly what I needed.

A. J.

After a friend recommended this clinic I sought treatment for fertility -acupuncture and herbal medicine. The lady warned me it might not be successful, but it was. It meant I could receive IVF. Though their manner is brusque, outcomes are great. I'm returning for treatment for my back this week; have high hopes.

封岩

I have been suffering from mental issues and anxiety for a long while, it impacted my life and work. But since I consulted the doctor at this clinic and started getting treatment from her, it obvious improved a lot and now I feel much better without mental problems. One definitely needs long term treatment to see it works!

S S.

I can’t recommend massages here. I did the mini massage for 10 minutes and unfortunately there is just no professionalism. The room is very run down and the massage lady doesn’t greet you and only massages your neck when it’s meant to be a back massage. The massage lady also leaves the room a few times and the doctor randomly came in the room, spoke so loudly in Chinese and then left. They all come in and out of the room with no regard for your privacy when you’re not completely dressed. Wouldn’t go here again.

Anjali S.

I received really awful customer service from the female Doctor at the Natural Healthcare in Uxbridge. I walked in enquiring about having a massage and acupuncture done. However, when I asked her about the treatments available and their prices, she got a bit annoyed with me and said that "you don't have any knowledge about Chinese treatment." After having gained a better understanding of the treatments on offer, I had agreed to have a combined treatment of acupuncture, cupping, and a massage done.
To be honest, my treatment was pretty average. During my treatment the Doctor kept on walking out of the room to answer phone calls and to get the door.
Two hours later my treatment was finally complete. I thanked lady and was about to walk out, when she stopped me and said "you need more treatments, you need to come on Wednesday". She was also trying to persuade me to buy Chinese balms and medicines. When I explained to her that I would like to think about it and didn't want to buy anything today. She appeared to get quite frustrated and answered in an abrupt tone of voice, "I am very busy, you don't care for your health, I need to go and have lunch now."
To conclude the treatment was mediocre and the customer service was very poor, hence the two stars!

点萌

I was diagnosed infertility two years ago, doctor here has been treating me professionally with IVF. Can tell doctor is knowledgeable and ladies here are responsible for me and looking after me. I successfully had a baby finally and still constantly come here as I am now working on a second one and I trust them!

T N.

AWFUL EXPERIENCE

I’m reviewing this place deliberately after few weeks of my visit as I didn’t want to make it obvious to the people running the place. I visited this place few weeks ago for a relaxing massage after intense few weeks at work. I asked for a 1 hour relaxing massage worth £50.
The lady who started my massage was polite and well experienced. I felt I made the right decision to come here after finding it on Google.
After only 10 minutes, the door for our room opened and the lady at the reception (who is apparently the doctor too) entered the room and started talking to my therapist in Chinese. I felt extremely uncomfortable as it was highly unprofessional of her to enter the room where a treatment is ongoing with a client. She continued talking to the therapist and after 5 minutes she left, soon after that, someone else entered the room and I realised that it was a change of therapist so therapist who started my massage went to another client and a second therapist took over within 15 minutes. None of them made me aware of this or even asked me if I was okay with this. The receptionist also entered the room again. I deliberately made a point to her that where is the lady who started my massage, just to make her realise that I am aware that someone else has taken over. She said oh yes, we have another treatment so she’s gone as we are very busy so I have new therapist for you now.
I was not happy about it but there was no point of having an argument at this point.
The receptionist came to our room for almost 6,7 times throughout my massage and kept having a conversation with therapist in Chinese. After around half an hour, the receptionist entered the room again and took over from the second therapist who apparently left the room. Again, they did it quietly thinking I won’t realise but I did and questioned the receptionist again, she said therapist will be back in few minutes and will continue my massage. No reason was given.
During the massage, the main lady (receptionist/doctor) told me to get acupuncture and cupping as I suffered from knee pain. I told her that I’ve never got acupuncture done so I’m not sure therefore I will leave it for now. However, she brought the cupping equipment and applied that even though I was reluctant for that too. I then had to pay for another £10.
By this time, I had already made up my mind that I would not come to this place again and will not recommend it to anyone. No matter how good the therapist was, there was absolutely no care about client’s privacy and dignity.
I decided to speak to the lady at reception who kept entering the room for many time but then I realised that there’s no point. It was going to be a struggle for me to make her understand as the language barrier was there.
As I made the payment, she then advised me to take a package including half and hour massage, half an hour acupuncture and half an hour cupping to help with me knee pain. The package was worth £360, a one off payment. She said it’s cheaper to buy the package then coming for one treatment at a time. I don’t doubt that at all. I said thanks for making me aware and I’ll think about it but she started insisting on buying the package to the point I started feeling forced to hit the package as she literally argued about it for 4 times, to the point I had to say that I can not afford paying £360 just like that.
I still believe the massage therapists are really good and experienced but the way this place is managed by the lady at reception is disgraceful. My overall experience was absolutely awful making me feel extremely uncomfortable throughout as the lady kept entering the room during my treatment leaving the door opened. One thing is for sure, I will not recommend this place to females who care about their dignity and privacy as I do.

Elena S.

I don't recommend this place. I paid a package of "Pay 6 treatments and get 1 free" . Today supposed to be my 7 treatment but they've asked me to pay. And because they speak very poor English they and writes everything in their language is difficult to explain to them that the things are not correct.

If you decide to go there - don't buy any packages.

Very poor service