mydentist, Oxford Road, Kidlington - Kidlington

brogan F.

Always a very nice atmosphere, kind and welcoming receptionist. Fitted me in last minute this morning for an emergency appointment for a chipped tooth after being very distressed and worried about it. Felt very accommodated and Dr Yoga made my teeth look amazing.

Mr R.

I never go to the dentist and I never ever cry.

I was dreading my dental appointment today. I had Vennela and her assistant (sorry I didn’t catch your name) and I can honestly say they were the kindest and most lovely people I could ever hope to meet. They did thier checks quickly and efficiently and then spent some time making me feel better about my teeth and wonky smile. They were genuinely lovely to me.

I left the dentist with a tear in my eye because of the kindness with which they’d treated me. I certainly didn’t expect that on my trip to the dentist. Thank you.

Nagla M.

Not good. They cancelled every single appointment I booked for my child. He developed serious tooth problems and had to cancel the faraway appointment they offered me and pay for private. I made a complaint about the last appointment they cancelled and the first word the manager said when she called me to discuss the complaint was Your complaint is not right. When I asked the reason she said it is because I cancelled appointment for my son before. So basically if I cancel appointment beforeI have no right to make a complaint. Had to remove my children from their list

Michelle G.

My daughter was seen by Vennela 28/5/25 for an extraction, she was very claiming and made it a much better experience, nurse was very helpful and caring. would highly recommend the practice.

Enyarn

The review is about the receptionist staff.

My son had a dental appointment at your clinic. A few weeks later, we received a reminder stating that payment was required. I called the clinic on 5th Marches to explain that my son is in full-time education and apologised for the oversight. The receptionist I spoke with was understanding and stated that she will inform the dentist, which I understood to mean that the matter would be resolved without payment.

However, the following day, I received a call from a different receptionist who was rude and sarcastic in tone. It was clear that my previous conversation had not been communicated within the clinic. Despite my apology and explanation, she dismissively stated that "it is everyone’s responsibility." While I understand the importance of patients providing correct information, I believe that once my son was seen by the dentist, it was also the clinic’s responsibility to check whether payment was required. If this had been done at the time of his appointment, this entire issue could have been avoided.

I appreciate the importance of following procedures, but I believe that all patients should be treated with respect and courtesy. I was simply trying to clarify the situation and was met with an unprofessional response. I would appreciate it if you could investigate this matter and ensure that your staff maintain a professional and respectful approach when dealing with patients.

Susana B.

I'm sharing my experience. On January 24th, I have an NHS dentist appointment, as I'm registered at this clinic. The dentist greeted me promptly, and I paid my £20 bill. That same day, I'm scheduled for a cleaning on April 29th. Brenda performed my cleaning, thanks to a Spanish-speaking assistant who helped me with the language. I paid my £100 bill for the cleaning. I then requested a new appointment to see Brenda again next September. The surprise was that when I received the appointment on my phone, the secretary got confused and instead of giving me an appointment for September, she gave me one for August. This Wednesday, I called to rectify my appointment, and everything was a hassle. First, they told me I had to re-register. I told them I was already registered, and they continued to insist I had to register. I managed to speak to the Spanish-speaking assistant who helped me explain to the secretary what had happened. This woman explains it to me, and they admit they've made a mistake. She tells the assistant to send me a new appointment for September. After waiting two days and not receiving anything, I decide to call again today. The surprise is that I have to pay for my consultation before having the appointment. I explain the situation again, but there's no way. The secretary wants me to pay for my appointment today. It was very simple: change the appointment I had for August to September, and that's all, and the secretary(s) say it's not possible. First, I have to register when I'm already registered, and second, I have to pay for an appointment that should have been made in five months... It's a shame the secretaries don't want to listen to or serve their clients. The first dentist who saw me was very professional. The assistant was charming, as was Brenda. The secretaries were very, very bad... They lost a client because of the secretaries. When a clinic works with the NHS, they should be just as professional, if not more so, than when they work privately. Ladies secretaries, oral health is not just about money, and if it is, your professionalism forces me to look for other dentists... It must be because of dentists... Ladies secretaries and dental clinic managers, even though I am Spanish and have difficulty with the language, let there be no doubt that I pay my Insurance Number every month, which, by the way, is quite a lot...

Tasha S.

Called a few months ago and registered my teething baby. Was told to phone and make an appointment as soon as his teeth start making an appearance. Did this yesterday and was told he was not able to be seen until he is a year old as "they dont want to traumatise him too young" and apparently cannot do anything until then. NHS website states they should be seen as soon as they have a tooth appear and not be left until their first birthday. I phoned the dentist I'm registered with and explained. They said this was not procedure and he could be seen as he's in the right age range. He has been registered there now and has an appointment straight after mine at the beginning of May. I know people who do not recommend this dentist but thought I'd try and the fact they mentioned traumatise rang alarm bells for me.

Phil S.

Came here as an emergency with an abcess after not seeing a dentist for at least 25 years ! Dr Suleman Suhayl knew I was not only nervous but also embarrassed by the state of my teeth. He organised a treatment plan for me and completed everything professionally and with care. Would definitely recommend him and his team. Thanks.