Mowbray Square medical centre - Harrogate

snap C.

I'm sorry but my personal experience of this manager was way below what I'd expect from a professional manager. Deliberately sets out to upset people to try and belittle them and gets genuine happiness from this. Horrible behaviour.

Nikki C.

I love this surgery, but today when I really needed to see a doctor, it just didn't happen . This call back system doesn't work if you are a mum or a carer or in my case a grannie with children. They called me back as I was actually in the surgery giving a urine sole , left a message saying they'd call me back , feeling so very poorly I waited in the car par for a call I have been here for four hours, even though they know I will be picking children up and a disabled daughter what's the betting they will call my then and I will miss the call again . And if not I won't get any privacy I will be exined will there dependants in the room. Sometimes it would be nice to actually be seen on my own

Liana T.

You have to check-in with main reception on ground floor before heading to your GP surgery; sometimes this can cause a bit if a que. Staff are always friendly, polite, helpful & maintain social distancing. As with government guidelines, a mask must be worn inside, & there are ample points to sanitise your hands throughout the building.

MLP 1.

Never had such an awful experience with a business / institution before. Lost swabs, called multiple times to chase, they never returned any of the calls promised. The girls on reception, although most are very sweet, felt like they were massively undertrained / understaffed, often looking at my 'notes' and saying hmm I don't know what that means... It takes an average I would say about 30 minutes to even get to speak to someone, and once you do it doesn't feel like much has been resolved. Appointments are ALWAYS late, I expect this with the NHS and would never complain about it but compiled with this whole experience every appointment I went to was exactly 50 minutes - an hour + late. I feel really at a loss with this place because it used to be brilliant and a few of the doctors there are great but I would really not recommend joining this practise now if you can avoid it.

Torden A.

The worst do not register here. I have severe neurological and cardio problems. I'm supposed to have an appointment every week. The last appointment I got was July 2019.now there are never any appointments with any doctor. They don't have any level of care. Please I would self medicate rather than use these cowboys. The receptionist and office staff are rude and inconsiderate and don't really have a clue. The doctors are ridiculous too. Swanning around like they are special but can't do their jobs. I need medical attention and from this doctors I can't get it.

Joe C.

I have come to this GP since i moved to Harrogate and i can't see myself being anywhere else. All the gp's i have seen are always polite and always make sure you've said everything and go away without thinking 'i should have asked this' or 'I'm not quite sure i understand what they mean by..'
My Parents have recently moved away and haven't been able to find the GP's they were hoping for, so much so that my Mum has recently been travelling back to see a GP from the spa surgery privately.

Me and my Mum have chronic illness, different but still as hard for GP's and doctors to understand but here at the Spa Surgery they make me feel like they understand and that they're willing to help.

I often have to travel for my appointments and often i can predict the outcome and come back 'empty handed' with nothing useful but here i aways leave with either a better understanding of a tablet/injection and they give me the right dose and if it isn't working as well as hoped they are more than willing to help and get something which works for you.

I have been going through such a hard time with my physical and mental health and with the help of the GP's here, especially one Dr, i don't think i would have been able to approach this tough time as i am. I am forever grateful, it is so easy to let hard times get to you but with the right people, GP's and doctors around theres nothing better.

ps I always have loads of hospital appointments and the text messages reminding me, help a lot.

Kevin J.

Went to the surgery to register and hand our paperwork in, what a great experience, the lady that checked our paperwork was very nice and efficient.

Kevin P. (.

Good parking facilities great wheelchair accessible facilities I'm very friendly staff both in the doctors surgeries and Cohens pharmacy