Monkspath Surgery - SHP - Solihull

Address: 27 Farmhouse Way, Shirley, Solihull B90 4EH, United Kingdom.
Phone: 1217051105.
Website: solihullhealthcarepartnership.nhs.uk
Specialties: Family practice physician.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets, Appointment required.
Opinions: This company has 66 reviews on Google My Business.
Average opinion: 2.7/5.

Location of Monkspath Surgery - SHP

1217051105

Monkspath Surgery, located at Address: 27 Farmhouse Way, Shirley, Solihull B90 4EH, United Kingdom, is a reputable medical facility specializing in Family Practice Physician services. The surgery can be easily accessed through their telephone line at 1217051105 and website: solihullhealthcarepartnership.nhs.uk.

Accessibility and Facilities

This surgery is wheelchair-accessible, featuring a car park, entrance, and toilet to cater to patients with special needs. They also provide regular toilets for all patients. However, it is important to note that an appointment is required for consultations.

Patient Reviews and Reputation

Monkspath Surgery has received 66 reviews on Google My Business with an average opinion of 2.7/5. While some reviews highlight exceptional service, such as the quote "I would just like to say a massive thank you to all after I received amazing service today", others suggest areas for improvement. The surgery is committed to providing quality healthcare and continually works to address patient feedback.

Recommendation

For those seeking a family practice physician in the Solihull area, Monkspath Surgery is a viable option due to its accessibility, facilities, and commitment to patient care. It is recommended to contact the surgery through their website or phone number to schedule an appointment and experience their services firsthand.

Reviews of Monkspath Surgery - SHP

Helen Heard

5/5

I would just like to say a massive thank you to all after I received amazing service today!! Spoke to a lovely lady called Kim and within 5 minutes of ending the call, I was called back by a consultant and my prescription ready at my local pharmacy within an hour!!! Brilliant service! ? ?

Ian Jones

1/5

Like living in a 3rd world country. You cannot call to make an appointment you have to queue up at opening time, to then be told all appointments are gone for next two weeks and they cannot book appointments more than two weeks in advance. Was advised to go to hospital emergency walk in to see someone. Did that and was advised there that I need to see a specialist, but they cannot do referrals as that needs to be done through GP!! No wonder NHS is in such a bad state, they complain that they are under funded, yet they are the ones wasting Dr’s and hospital time. I’m sure if I wanted a Covid jab everything would be dropped to do that. Beyond belief.

Colin

4/5

Saw a nurse today for review of my condition was very good

hanan

1/5

Honestly i would give it 0.5 stars. Worst GP i've been to in my life. Arrived on time and they said that i had to wait 15-20mins for the doctor because he was running late then ended up waiting a whole hour and everyone who came after us were seen whilst we waited. Service was absolutely disgusting. When i asked the receptionist where the doctor was, she had nasty attitude as if i didn't wait one hour.

Very useless and not kind, felt some nasty vibes there DEFINITELY wouldn't recommend. The whole practice needs to do better in their service. Disappointing!!

Diane Marsh

2/5

I attended this practice for a routine blood test yesterday. Today my arm is very bruised and painful. I'm a blood donor and have never experienced bruising and discomfort from giving blood.

If the Practice would like me to submit ba photograph of the bruising please forward the relevant link.

Big Pete

1/5

Awful. I requested a repeat prescription online, a week later when I went to pick up the prescription from the Pharmacy they hadn't received it. Checked online and the repeat had been refused, no explanation. Re ordered online, refused again, still no explanation, every time I ring the Surgery, a recorded message tells me to order on line if I can, and after a few minutes cuts me off. Truly awful service. The sooner the NHS is outsourced to competent management the better.

Vijay

3/5

I do not understand how the call centre can be at capacity if i call at 08:00:10 am in the morning. I called at 7:59 and it says the surgery is closed and the opening time is from 8 am to 6:30. So when i called at 10 seconds past 8, it says the call centre is very busy and it is at capacity so i cant be even in a queue. How can this surgery get 30-40 calls in 10 seconds? There is something wrong the way this surgery is managing their appointment centre. It is extremely difficult to get an appointment and i appreciate due to covid there is back log but this 10 seconds scenario is impossible to understand. It is good service once you get an appointment but appointment itself is difficult.

Samantha Stanford

5/5

This is my regular surgery and have had problems in the past, however the organisation for flu jabs today was outstanding. I arrived to a long queue outside, but this soon went down as people were moved quickly through the one way system. Plenty of friendly volunteers to move people through, and several health professionals giving the jabs. The only took 10 minutes from my arrival time. Brilliant service.