1/5
This review solely concerns the Therapy Unit at Mile End Hospital. On the 3rd of July 2024 I had an appointment with the Therapy Unit regarding intense leg pain I’ve been dealing with for over a year, and the clinician who saw me determined that the most probably cause was long covid (though he was unable to find a definite cause). I was so thankful at that time that after months of appointments and blood tests, it seemed like someone was taking my issue seriously, and was happy when he scheduled a telephone appointment for the 10th of July at 12:30 the following week to discuss being referred to a long covid clinic.
Despite being at my 9-5 job, the following week I waited for this appointment for over an hour, until I called the reception an hour later during my lunch break and was informed that the clinician must’ve forgotten about my appointment. The receptionist was very kind and told me she’d speak to him asap and get him to call me the same day. A few hours later, I received a call from the receptionist saying she’d not been able to get through to him, and that he would call me during the following two days, on Thursday or Friday. I agreed to this, despite the fact that it was frustrating that I was not given a specific times and I had work. Needless to say, I never received this call.
On Monday 15th July, I called the receptionist again, and she said she would escalate this to the clinician’s manager as this was unacceptable. It is now the 31st of August and I have not received a single call back or update regarding my appointment. I am still in intense pain and incredibly frustrated. I usually would never write a review like this and I really appreciate the hard work of the NHS, but this lack of service completely unacceptable and I feel truly at a loss.
