Marlborough House NHS - Swindon

Introduction

Marlborough House NHS, situated at 139 Okus Road in Swindon, United Kingdom, is a healthcare facility dedicated to providing high-quality medical services to the local community. This comprehensive article will delve into the main services offered, the location and accessibility of the facility, its unique features, and practical information for visitors. We will also highlight the positive aspects mentioned in patient reviews.

Main Services

• Hospital Services: Marlborough House NHS specializes in offering a wide range of hospital services. These include general medicine, surgery, pediatrics, obstetrics, and gynecology. The facility is equipped to handle both in-patient and out-patient care, ensuring continuity of treatment.
• Urgent Care: The hospital provides urgent care services for patients with non-life-threatening conditions that require immediate attention. This includes a walk-in center for minor injuries and illnesses.
• Diagnostic Services: Marlborough House NHS offers a range of diagnostic services, such as X-rays, blood tests, and ultrasound scans. These services are crucial for accurate diagnosis and effective treatment planning.
• Therapy and Rehabilitation: The hospital also provides therapy and rehabilitation services to help patients recover from injuries, illnesses, or surgeries. This includes physical therapy, occupational therapy, and speech therapy.

Location and Access

Marlborough House NHS is located at 139 Okus Road, SN1 4JS, Swindon, United Kingdom. This strategic location makes it easily accessible from various parts of Swindon and the surrounding areas.

• By Car: The hospital is situated just off the A420, providing easy access by car. There is a large, wheelchair-accessible car park available on-site for patients and visitors.
• By Public Transport: Swindon Bus Station is approximately a 10-minute walk from the hospital. Several bus routes serve the hospital, including the 1, 2, 3, 19, and 22. Swindon Railway Station is about a 20-minute walk away, with regular services to London Paddington, Bristol Temple Meads, and other destinations.

Featured Characteristics

• Wheelchair Accessibility: Marlborough House NHS is fully wheelchair accessible, with ramps, lifts, and wide doorways to ensure easy navigation for all patients and visitors.
• Interpretation Services: The hospital offers interpretation services for patients who do not speak English or have hearing difficulties. This is to ensure that all patients can understand and communicate effectively with medical staff.
• Café and Retail Facilities: There is a café on-site where patients and visitors can purchase refreshments. A retail facility is also available for purchasing toiletries, newspapers, and other essentials.

Practical Information

• Contact Information: The main phone number for Marlborough House NHS is 1865903480. However, please note that this number may only be used for general inquiries, and specific departments may have their own contact details.
• Visiting Hours: The visiting hours at Marlborough House NHS vary depending on the ward. It is recommended to check with the hospital or the specific ward before visiting.
• Appointments: Patients are typically given an appointment time for their visit. It is important to arrive on time and bring any necessary documents or test results.

Positive Aspects from Patient Reviews

Marlborough House NHS has an average rating of 3.2 out of 5 from 12 reviews on Google My Business. Several patients have praised the hospital for its cleanliness, efficient staff, and high-quality care. Some of the positive aspects mentioned in the reviews include:

• Efficient Staff: Many patients appreciate the professionalism and kindness of the staff at Marlborough House NHS. They often commend the staff for their prompt attention and effective communication.
• Cleanliness: Several patients have mentioned that the hospital is clean and well-maintained, which can help to put patients at ease during their visit.
• High-Quality Care: Some patients have praised the high standard of care they received at the hospital, with several mentioning that they felt well-looked after and that their needs were met.

While there are positive aspects to the care provided at Marlborough House NHS, it is important to note that there are also areas for improvement, as indicated by some of the lower ratings and critical comments in the reviews. These include concerns about waiting times, communication, and the physical environment of the hospital. It is encouraging, however, that the hospital has responded to some of these criticisms, demonstrating a commitment to addressing patient feedback and improving its services.

👍 Reviews of Marlborough House NHS

Emma A.

1/5

Was an inpatient in 2018 when I was 15 years old. I only searched this place up to see if it was still open. To my surprise, it is.

Just a few examples:

They used the seclusion room if you were any disturbance. That includes panic attacks, etc. And they would offer no support for you while you were in there.

I was locked away suddenly after being told I had a section 2. No one explained anything. And coming from a traumatic background, I was just becoming more ill being in there hands.

They often used poor phrases, like:
- you're taking staff away from those that actually need it
- grow up (I had regression btw)
- selfish

At no point did anyone tell me what was going on.

This place should have shut. I can't believe they are still going.

Ryan R.

1/5

As someone who has adhd and works during the week i need to be able to call for my prescription on the weekend but cant as theyre closed and im now here having had my last tablet not able to get another prescription its easy for them because they don’t understand. I finally got through to them on monday and was told ill get me prescription through the post im still yet to receive it

T N.

3/5

Regular carer staff great though worry about vetting process of agency staff. As a father not felt welcome by some of the other (so called professional female staff ) on a number of occasions. Much room for improvement.

Kwesi A.

5/5

Great service all the time

_ginny_ X.

5/5

camhs was amazing and have helped me all the way through my recovery , if you let them help then they do they truly have changed things for me! they are all so lovely

Taeyeon O.

5/5

Nice quiet environment to calming you down, the disabled parking bays need remarking and the signage repairing too.

Anna G.

3/5

mediocre building, space and environment.
lovely staff
poor organisation
little help given

Candice P.

1/5

You Failed.