Long Suttons - Spalding

Long Suttons Medical Group: A Comprehensive Overview

Long Suttons Medical Group is a doctor’s surgery located in the heart of Long Sutton, Spalding, Lincolnshire. Situated at 1406362081 and accessible via suttonsmedicalgroup.co.uk, the practice offers a range of healthcare services to the local community. The address is Trafalgar Square, Long Sutton, Spalding PE12 9HB, United Kingdom. It’s a well-established healthcare provider dedicated to delivering patient-centered care and maintaining a welcoming environment for all.

Location and Accessibility

The surgery’s location in Long Sutton provides convenient access for residents of the area. The physical space is designed with accessibility in mind, boasting a wheelchair-accessible car park and a wheelchair-accessible entrance. Furthermore, a wheelchair-accessible toilet is available on-site, ensuring that individuals with mobility challenges can navigate the premises with ease. These features demonstrate a strong commitment to inclusivity and responsiveness to diverse patient needs. The practice’s commitment to accessibility extends beyond the physical environment, striving to provide a comfortable and supportive experience for everyone.

Services Offered

Long Suttons Medical Group specializes in providing comprehensive doctor services. While specific details regarding the full scope of services offered are best obtained directly from the practice via their website or by contacting them, they generally offer routine appointments, chronic disease management, and various other healthcare consultations. The practice emphasizes efficient service delivery, as evidenced by the pharmacy staff’s prompt assistance in obtaining medication prior to bank holiday weekends. Their operational procedures seem focused on minimizing patient wait times and maximizing the effectiveness of their time.

Patient Feedback and Experience

The practice consistently receives positive feedback regarding the friendliness and approachability of its staff. Patients frequently comment on the courteous and helpful nature of the professionals working at Long Suttons Medical Group. The reception staff, in particular, are often highlighted for their kindness and willingness to assist patients, even under challenging circumstances. Despite occasional difficulties with telephone access – particularly in the mornings, with a lengthy automated message system – the overall patient experience appears to be positive. The improvements noted by patients suggest a continued focus on enhancing the patient journey and addressing operational challenges.

Additional Points of Interest

• Appointments Recommended: Booking appointments in advance is strongly advised to ensure timely access to care.
• Toilet Facilities: Standard toilet facilities are available for patient use.

The practice’s online presence, accessible through suttonsmedicalgroup.co.uk, provides further information regarding opening hours, contact details, and potentially, online appointment booking. A review of their Google My Business profile reveals 17 reviews, offering a valuable insight into the experiences of other patients. The average opinion is 3.8/5, indicating a generally favorable assessment, though there's room for continued improvement based on patient feedback. The practice’s dedication to accessibility, coupled with the positive experiences reported by many patients, positions Long Suttons Medical Group as a valued resource within the Long Sutton community.

👍 Reviews of Long Suttons

Jill D.

4/5

I must say that the surgery has improved. I haven't been able to get an appointment to see my doctor for a couple of weeks. However, the receptionist who I spoke to was very kind and as helpful as she could be, given the circumstances.

The pharmacy staff helped me get my medication before the Bank Holiday weekend. They do their jobs efficiently and quickly.

It is sometimes difficult to telephone the surgery, especially in the morning, and there is a long-winded message before you can select your preferred option.

The staff in all professions here are friendly, approachable, and courteous.

Debra K.

5/5

Receptionists very helpful and friendly and more often than not I've been able to secure a Drs appointment same day, last five times with my registered Doctor which was extremely helpful. Pharmacy team are very friendly and knowlegable and it's extremely helpful to be sent a txt confirming medication ready to collect. Overall, the surgery is kept clean and plenty of information on show about a variety of medical conditions as well as help available. There are a lot of problems within the NHS and not being able to book an appointment is often raised, I'm pleased I've not experienced that at Long Sutton Medical Centre.

Kathryn C.

5/5

Wonderful caring staff, everyone so kind and helpful. We are truly Blessed to be looked after by Long Sutton Medical Practise.

Simon U.

1/5

Long lines at reception with just one receptionist when there are staff in the back office staring at computer screens. Not much patient care constant battle to get prescriptions

Amy S.

1/5

Phoned, reception staff very rude and dismissive. They need to be more caring as a missed opportunity for someone who has plucked up the courage to get an appointment for a condition that could potentially be serious. They are busy but shouldn't detract from customer care.

Darren B.

1/5

Overly long, 1min 20s, recorded telephone message especially when they expect you to keep ringing up for the chance to speak to a doctor. Very rarely get an appointment when you do ring and happen to get through. Go somewhere else ..

kevin R.

1/5

WEB PAGE STATES THAT PATIENTS WILL BE SEEN "IN THREE WORKING DAYS" - WHY THEN HAVE I BEEN TOLD THAT I WILL HAVE TO WAIT TWO WEEKS TO SEE A DOCTOR REGARDING THE RESULTS OF MY SCAN TAKEN AT BOSTON HOSPITAL YESTERDAY? I HAVE ALREADY HAD TO WAIT FIVE WEEKS FOR THE SCAN!!

Lisa S.

5/5

Very helpful staff, there is a need to line up outside to go in but due to current circumstances everyone expects to queue to go in so not a problem