Le Kalon Spa

Good service received from comfort when I visited the spa. Explained well and gave an excellent massage. Sauna was good and changing room was clean and tidy. They have a gym and also many other facilities like hamam that wasn’t visited on the day. I will go back another time and try it for sure.

The Bentley hotel is beautiful. In the Spa, I was greeted by Comfort (as her name suggests a very pleasant, warm person). I was shown the locker area, sauna and shower facilities (all extremely clean). The hammam area is unbelievably grand, looks beautiful with marble and quiet. Full access is granted to you with no disturbance. The massage was one of the best i’ve received. Comfort has great communication, asked questions in relation to skin type, pressure of massage etc. I got the pampered god package and truly felt like a new man after the 2 hours. A great birthday self treat!

Worst ever experience of Turkish Hammum in London The therapist seemed intent on torturing me with a scorching 59-degree Hammam session, making it impossible to breathe. The women's changing room shower was broken, unfit for use. The fitting room felt like an oven due to the sauna's extreme heat. Overall, the spa was poorly maintained and managed, a complete disaster. Not recommended at all.?

Cancelled the day of, with only an email, as they couldn’t be bothered to call. Offered alternative services which were not equal to value of paid package. Complete lack of respect for their customers.

A warning if you're tempted to buy this on Groupon: This was such a rip-off. It definitely isn't worth the £130 they claim it costs because it wasn't worth the £89 I paid. Firstly, it isn't clear how to access the spa when you enter the hotel and the hotel staff give odd directions. As a side note, the hotel lobby looks like Donald Trump personally decorated it. Once I finally found the spa, the worker spent way too much time over explaining things which then cut into my service time. Then, I was told I HAD to use the hammam first even though I wanted the massage first, then the hammam and sauna. The hammam space was just okay, very basic and not at all upscale. The massage was absolutely awful. It's done in an OPEN, non-private space; I get massages on a regular basis and I have never, ever had one done in a non-private space. The worker insisted I keep my wet swimsuit/swimming costume on (because once again, the clock did not stop for the transition from the hammam to massage). After asking me what type of pressure I preferred, at no point did she check with me if it was okay as she went on with the massage. I chose a hot stone massage, and she never asked me if the temperature of the stones was fine (it was not, to the point where I immediately removed a stone from where she placed it). She basically just rubbed a not so nice smelling oil on my legs, feet, and back. And then that was it. At the beginning of the appointment (when she spent way too much time explaining the small locker room to me), I had already indicated a desire to use the sauna. Despite this, the sauna was not turned on when I finished the very underwhelming massage. I had to go hunt down the worker to turn it on, and then it took at least 20 minutes to get to above 40 degrees. I do NOT recommend this Groupon nor this spa at all.

I've visited La Kalon Spa for 60 min deep tissue massage. The massage itself was not too bad it would be much better if I'd get full 60mins instead of getting 40mins!! On the other hand, I was quite pleased that I didn't need to spend there any longer as I was absolutely freezing!!! Luckily there was a sauna so I could heat up a bit after my massage nevertheless, I cought a massive cold becouse it felt so cold there. The massage happens not in the massage room but in the basement of unheated building with no door just a paper screen. Apart from that, during my session my masseuse was called by another member of the staff and talking to her about another customer during my supposedly relaxing session. Don't recommend the place at all!!

Hands down the worst spa/hammam experience I’ve had anywhere in the world. Rude and unfriendly staff, no information provided, hostile atmosphere. And I paid over £400 for a luxury package for 2. Do not waste your money here. I found this place advertised on a review website as one of the best hammam experiences in London. Trust me, it’s anything but

I booked this spa after seeing an offer on Groupon. The spa said they would match the offer as I did not want to purchase the voucher from Groupon and then the spa did not have availability. They were very accommodating to my needs during the process of booking and extremely patient with the deposit. We arrived to the hotel for our treatments and it was a very nice welcome. I requested to arrange a bottle of prosecco for our friends 40th which they did. The treatments itself was lovely. We had access to the hamman which we really enjoyed tho it was very hot so the option to come in and out was nice. We had our own private area which made a huge difference to come in and out. We then opted for the 25 mins facial which was amazing, wish it was a bit longer but felt great on our skin. I would definitely book it again. Thanks again for everything team Le Kalon