Kingsway Medical Practice

Henna Hussain Shah

If I could give this surgery a 0 I would!!!! Wow the receptionist staff every single one of them I think there is 2 males and 2 females all of them I have spoken to are incredibly rude and unhelpful. They sound like robots they have been drilled to use this lack of empathy respect and communication with patients... Their lack of professionalism is disgraceful. They always say there is no appointments released. What surgery does that? You call any other surgery you can get a routine appointment booked in for 8 weeks down the line!! Not here!! Kingsway Medical Practice makes it nearly impossible to have a face-to-face consultation with a doctor even a telephone appointment. Call 111 they have some appointments with our surgery. What is this The receptionists consistently provide evasive answers and display an unhelpful tone of voice. When you go into the surgery their fiddling with their fingernails biting their nails yesterday I literally saw a male receptionist doing this as he was on the phone his whole impression was “oh well it doesn’t bother me” not the first time every single time. This surgery operates in such a weird way compared to others I have been to. What is the point in the Kingsway medical online system when again we can’t book our own appointments?

mariam nisah

Been with this surgery since I was a child, friends have always swapped surgeries but I have never left because it feels comfortable and familiar. Dr Alexander was there when I was small, most glamorous Dr ever, I always wanted to copy her and Dr Kaye who I also remember as a child, when I grew up I went to him with an issue and I will never forget that appointment. He told me to live in the moment and we all feel not so great at times. He also recommended a book and gave me great guidance and since then ive lived in the moment. My friend said change GP's and I said nope because I'm loyal to kingsway medical. Miss the old GP's but attending the surgery makes me feel reassured. I try not to abuse the system and only ask for an appointment when I really need one. I'm so proud to be mancunian and fond memories with the G'Ps from when I was a child. Me and my two children will remain with them for life. Thank you for being so great to us. Miss M Nisah P.s My body NOT my choice. I was made to terminate by a very abusive ex partner and i had no guidance around me at the time. The people at the time didn't give me many options. I was a young teenager who needed support so I could keep my child safe. I live in Heaton Mersey (Stockport) and people are after me and my children because of this, i am deeply remorseful and want to adopt a baby girl to compensate for this. My medical records have been leaked by i don't know who and I have a huge hate campaign against me. 9/10/24

Drink Water

I’ve been registered with this GP for last 17 years and 3 months . I never have any issues. I spoke to absolutely lovely receptionists this morning ; I am busy working single mum and 3 kids and juggling their appointments with GP is very very difficult. Lovely lady at reception put my query for my both children for duty doctor of the day and I got reply from them within minutes . Doctor Ye (& admin staff) both were amazing in getting me and my children right help straight away . Not only doctor Ye, but doctor whitehead ; Dr Kaye; all the practice nurses , they all been brilliant and listen to me. I got listened to almost immediately. I didn’t have to wait ages . I think new doctor on Call system and doctor triaging patient’s requests is amazing. I trust my GPs . I wish I could rate them as 5millions stars. You’re doing amazing job and keep it going. You’re inspiring.

Jane Leighton

I have had a lot of contact with the surgery lately due to being quite poorly and would like to thank all the staff especially Dr Ali and the reception staff who have been so helpful. Really appreciate such a fantastic service in such difficult times for the NHS.

A Walker

The appointment system has improved immensely and I have been able to speak to a doctor same day whenever I have needed to, with face to face appointments then offered where needed that don't seem to be running to far behind. Not sure how good they are with managing chronic or complex issues. The phone system could still be improved and the waiting room seems to be in permanent darkness. The doors only open at exactly 8.30 - even if you have an 8.30 appointment.

Francesca Entwistle

I have had nothing but positive encounters with Kingsway in the 11 years I have been with them, not just in regards to myself, but my children too - thankfully its not many times I've had to do it but if any of them have been in A&E for whatever reason, I have a call the day after to see how they are. Most recently I had a little bit of a worry so emailed my GP and within 15 hours I was in the practice being seen to, and a prescription provided. They always get back to me within a more than reasonable time frame. All staff are extremely helpful.

Mickey Field

Hamid Jokar

I had been registered with you, and now I have changed my GP. Ohhh, I can understand how a GP can be helpful now , kings way medical practice was wasting time.