King Street Medical Centre - Cottingham

rosie W.

With regards to my toddler they have been absolutely brilliant in getting her a fast appointment. If I’ve text wanting one they usually have rang or text back within a few minutes with one. Only improvement would be maybe to put some child friendly things in reception but I’m sure there’s probably a good reason (hygiene). If so maybe on one of the TVs have something child friendly. Otherwise it can be quite clinical and scary.

Dominic J.

My partner uses this surgery. I have known the front staff to be rude. My partner is currently suffering with prolapsed discs and this surgery is responsible for her pain management until we hear from the neurosurgeons. My partner is frozen in pain and panic on the sofa as I'm trying to write this. I spoke on her behalf a few moments ago and I'm left shaking being accused of being .. rude and other things. I will be asking for a recording of the conversation , I urge anyone to record their conversations with this surgery as a precaution. We spent 18hrs in A and E on Christmas day and they have some excellent staff, unfortunately not all are as deserving of our tax money.

Edit: I am genuinely nervous to call them back and be accused of harassment. This surgery has been appointed to help us and I really wish that wasn't the case.
To add, my partner and toddler have used this surgery multiple times and the medical staff have been excellent.

Demi R.

If I could give 0 stars I would of. This surgery is absolutely appalling, you get abnormal blood results or x-rays and they don't bother doing anything about it. They didn't even tell me that I have a transitional vertebrae in my spine they just said my x-rays came back normal until I read my results. Absolutely shocking practise. How they're still open I don't know.

Debbie J.

I have always found the staff helpful and when able accommodating. The clinicians I have seen have been thorough and have listened to my concerns. Liz is amazing and helping me through a really tough time with my mental health. Thank you to you all

Chris R.

My most recent experience at the practice was excellent. I submitted a form which was triaged really quickly by the duty clinician, I was given a face to face appointment the same day with a really friendly and helpful Doctor, and the receptionist was cheerful and approachable. I was really impressed.

Mark H.

Adding this on as me and my partner have contacted Doctors regards our children on few occasions, last time being just this morning. I found the service very good and I spoken to a friendly Receptionist. The Doctors have also been super good with the kids on their visits.

C D.

If I could give 0 stars I would. I’ve been at this surgery my whole life and have never had issues up until the last few years. To even book a simple blood test takes several phone calls, online forms and a call from a doctor (always hit and miss whether they actually even ring you back!) Most of the reception staff are incredibly rude and patronising to the point I’ve been left in tears twice. If you’re slightly late you won’t be seen, yet if you’re on time you’re often waiting up to 30 mins to be seen. My daughter has complex health issues and I’ve repeatedly not been listened to, had to have unnecessary extra appointments to be able to get medication etc. Is there any wonder people end up going through 111 and the out of hours services are overstretched.

Cedric H.

Never had a problem with this doctors Practice people who do must be from another planet you want to be grateful you got a doctor a lot of people have not I have never had a problem with any of the staff 19/9/24